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Business Profile

Kitchen Remodel

Cabinetworks North Myrtle Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Remodel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 22 I went into cabinets works in north Myrtle beach and had a very pleasant and positive discussion about installing a new kitchen. I picked out everything and gave them a check for over $10,000. I was told I would have a new kitchen for the summer. It is not mid October and I have no kitchen at all and they took out my old kitchen. Theyve put holes in my walls weeks ago and every time I speak to the owner they tell me Im their top priority and will get me on the schedule this week but this week never comes.

  • Initial Complaint

    Date:09/30/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 27, 25 contract signed with Cabinetworks NMB for a remodel of kitchen for a Total price $23,010 I have paid a total of $16,100 deposit.Jul 10 demolition begins.Aug 1 demolition begins on pony wall.Aug 4 old ceramic floor tile removed.Aug 14 & 15 removed old soffit and added some of the sheetrock.Aug ***** waited for electrician to arrive provided by company.Aug 22 kitchen subfloor prepared for flooring.Aug ***** waited for electrician to arrive provided by company.Sept 2 Owner ***** agreed to remove $960 for flooring from final payment.Sept 4 Owner ***** states having trouble getting an electrician. If we could hire an electrician, he would take the amount off my final payment. Sept 9 resumed drywall work but was not completed as promised.Sept 10 Owner ***** agrees to deduct $900 from final payment for drywall and texture completion if I hire another installer.Sept 17 all electrical and drywall completed that I paid for. Sept 18 text message received from Owner ***** stated cabinet installation would begin on Sept 23, 2025 @ approximately 9:00 a.m.Sept 23, I sent a text message to Owner ***** at 10:11 a.m.Good Morning *****, you informed us that you would be here at 9:00 a.m. on Tuesday. What time should we expect the cabinets today? I did not receive a response from Owner *****. Cabinetworks NMB has not made any attempts to contact me. Sept 26, I hired a process server to deliver a demand letter to Cabinetworks NMB. Manager and father of Owner *****, **** ****** was served at 2:30 p.m. The letter demanded that ALL of the contracted work be completed within 10 days of receipt or face legal action. I am very concerned for my large deposit of $16,100 and the fact that communication has now ceased. I am reaching out to your agency in the hopes that you can assist me in opening up the lines of communications with Cabinetworks NMB before moving forward with legal action. I would like to have my kitchen installed as contracted or a refund.

Cabinetworks North Myrtle Beach is NOT a BBB Accredited Business.

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