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Business Profile

Online Retailer

Honey and Pine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed and order for glasses at buy 2 get 1 free and 1- 2.0 reading glasses when I got shipping notification it showed only 2 glasses we’re shipping I contacted customer service saying my order was wrong (got email proof) they replied that in fact I was getting the 3 pair and 1 reading glasses. When package arrived only 1 pair of glasses ( the 2.0 reading glasses) now email from customer service saying that’s all I ordered. I have all emails to and from customer service as well as bank account records showing 3 charges from them and screenshot of order when placed. I was refunded $34.95 after first complaint.

    Business Response

    Date: 07/21/2025

    Dear Better Business Bureau,

    Thank you for notifying us about the complaint filed by Ms.? Sherry W********* (Complaint #********). We sincerely apologize for any inconvenience this matter may have caused.

    Upon receiving her request, we promptly processed the cancellation and issued a full refund for the order. Please rest assured that the refund has been completed and should appear in her account shortly.

    We appreciate your assistance and understanding. We will continue to monitor the status of this complaint and provide updates as needed.

    Sincerely,
    Rochelle
    Customer Service Team

    Customer Answer

    Date: 07/22/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Sherry W*********

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged $29.99 from Honey and Pine when I did not order a subscription from them. I was charged today July 5th, 2025. This is not the first time me seeing this charge. The number doesn't even ring it just it's off. They need to be found out and stopped

    Business Response

    Date: 07/13/2025

    Dear Better Business Bureau,
    Thank you for notifying us of the complaint filed by Ms. Sherri J****** (complaint #*********.
    We sincerely apologize for any inconvenience this may have caused. We have already processed the cancellation and refund for her Platinum Membership.
    Regarding complaint #********, we have investigated the issue and found that she opted a Platinum Membership, we have already processed a full refund for Ms. Sherri Platinum Membership.
    We appreciate your understanding and will keep you updated on the status of this complaint.

    Sincerely,
    Rochelle
    Customer Service Team

    Customer Answer

    Date: 07/14/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Sherri J******

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged a monthly subscription without asking.

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN TRYING TO MAKE CONTACT AND IN RESPONSE ALL I AM RECEIVING A GENERIC E-MAIL WITH NO ACKNOWLEDGEMENT TO MY COMPLAINT. I DID ONCE RECEIVE AN ACKNOWLEDGEMENT THAT THEY WOULD SEND THE CORRECT LENSES BUT THEN ALL CORRESPONDENCE WAS GENERIC. THIS IS NO WAY TO RUN A BUSINESS THEY SHOULD MAKE IT A PERSONAL ACKNOWLEDGEMENT.

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/03 Essence and Honey charged me $29.99, on 03/05 Honey and Pine charged me $29.99, on 04/04 Essence and Honey charged me $29.99, on 05/04 Honey and Pine charged me $29.99.
    I have contacted the company numerous times requesting a credit for their errors in charging me .

    Nothing has been done to date. Looks like I am going to be forced to change credit cards to avoid future stealing.

    Customer Answer

    Date: 06/19/2025

    Since my letter to you, they tried again using TRYHIVEANDHONEY. My bank rejected the claim and I had to get a new credit card. I appreciate your help. Every month they use a different name than the name in the previous month. Please rate them as unscrupulous.

    Thank you,

    ****** ********

     

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase ONE item for $13.99 in December 2024. I have never and will never purchase from them again. The company has changed their name several times and charged me $29.99 monthly ever since. BofA cannot block them.

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I ordered something from H & P. I did not give them permission to set me up on a monthly charge of 29.99. I only received one order. But they have charged me 3 times. I want a refund and to be removed from your monthly charge.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I google searched places to buy unscented hair spray. This place Honey and Pine showed up. I did not place an order it looks like, but they billed me $29.99. In the recent past I found monthly charges on this credit card from this company and the credit card fraud team or the BBB had the charges reversed. Now a new one appears. Also one from their sister company Pine and Essence--for $23.95 appears this time. I really want these things to stop. I have to spend a lot of time going over all my credit card charges--tiny as they are--just to feel responsible and not waste money to people like this. Thank you if you can help, or for trying even if you can't help! It is possible they sent me some unsolicited item, I'm always worried that I'm missing something, but I doubt it. The other scam is companies sending random things and billing for them, or sending two when I order one and billing for two. But I'm not aware of this company doing that to me yet.

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company in January 2025 unbeknownst me when I placed my order I was signed up for some monthly membership that charges my credit card $29.99 a month. I have tried calling the phone number and it doesn't go through. I have been charged twice, February and March 2025. My credit company caught the April charge as fraudulent and contacted me.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/6/25 I ordered and paid for an item from this company. On 1/1725 they charged an additional 29.99 to my credit card and then again on 2/1625. They refunded the second charge because my credit card flagged it as fraud. I want the first charge also refunded. They claim I signed up for some program, but I did not. There’s no mention of this in any of the emails they sent in reference to my order. And I want them reported as a fraudulent company that scams money out of people.

Honey and Pine is NOT a BBB Accredited Business.

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