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Business Profile

Used Car Dealers

Carolina Auto Mall LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the car on 02/27/25 we tooled the car back on the same day and told dealership it was leaking fluids. The dealership told us to speak with warranty. The warranty stated that they would not cover a new engine. The was only driven for 2 days and it never overheated. The repair shop stated it had 3 codes that was previously cleared out but stored in the system for running hot.the dealer refused to help with repair or giving another car.we put 4000 down and have an car note for an car that is not working.

    Business Response

    Date: 03/14/2025

    Hello,
    This vehicle was purchased on 2/27/2025. We purchased this
    vehicle ourselves on 10/25/2024 and have not only had numerous test drives but
    drove it ourselves for several hours to get the vehicle to our dealership. We
    also start and run our vehicles often to not only charge the batteries but fill
    them with gas, ect. There were never any issues with this vehicle reported to
    us and never any notated by us. This vehicle was fine when it left the
    dealership.
    The customer test drove this vehicle with another person,
    they examined it and purchased it AS-IS from our dealership but chose to
    finance through an outside finance company and purchase a warranty from them.
    The only thing we did was sell an AS-IS vehicle, which is all we ever do.
    Shorly after the customer’s niece said she saw liquid coming
    out the bottom of the vehicle. We asked if it had a color or if it was clear
    like normal water from the ac unit. She did not know and stated she had already
    moved the vehicle somewhere else. We had an independent third-party mechanic
    inspect it and there was absolutely no sign of ANY liquid. He checked all the
    fluid levels, and they were at normal levels so it was clear it had not leaked
    oil, water or antifreeze.
    At some point in time the customer reported to us that they
    took the vehicle to someone to get her oil change, fluids, ect days later (even though she was told by the third party that everything was good). We have no idea
    what was done to the vehicle after we sold it.
    Afterwards, the customer had an issue that they weren’t sure
    what it was and the customer took the vehicle to ****** ********** to inspect
    the vehicle. After their inspection, the customer made false claims to us about
    ****** saying it was an issue when it left our dealership. When we spoke to
    ******, they confirmed that the issue is one of those things where it just
    happens one day and it wasn’t pre-existing. They broke the motor down and found
    that the issue was the customer ran the vehicle hot. The vehicle won’t run long
    once it runs hot. ****** stated the customer ran the vehicle hot AFTER it was
    purchased.
    We have spoken to the finance company, her warranty company,
    a third party mechanic and a third party mechanic shop (that she took the
    vehicle to) and everyone has confirmed this was not a pre-existing issue. We
    are very sorry they are experiencing issues, and we don’t want anyone to have an
    issue period. However, this has absolutely nothing to do with us since it was
    AS-IS but even more so because it has been explained to them by outside mechanic
    sources that it occurred, because of their doing, AFTER the point of sale.

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a truck 2500 down truck broke dwn 3 hours after I bought it both owners says they make it rite but nuttin from them but lies lies and more lies they sell ppl str8 up lemons

    Customer Answer

    Date: 04/10/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    I got results out of Carolina auto mall me and the owners settled up and I’m happy with the results guys r nice ppl stand by there words



    Sincerely,



    ****** *******

Carolina Auto Mall LLC is NOT a BBB Accredited Business.

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