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Average of 14 Customer Reviews
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Review fromGregory V
Date: 11/19/2024
5 starsWe originally hired someone else to exit our time share. But they didn't do anything but put us farther behind. Then we found Cancel Timeshare Team online and hired them. They took the bull by the horns and got to work on our case very fast. We are grateful they worked out and got the job done. Highly recommned them!Review fromJenny H
Date: 10/24/2024
5 starsI cant thank Cancel Timeshare enough! They made a daunting process seem easy. Their team was professional, efficient, and honest from start to finish. They successfully got us out of a timeshare contract that we thought we were stuck in forever. We are now free from the financial burden and couldn't be more relieved!Review fromRumana M
Date: 08/20/2024
5 starsI can't express how relieved I am after working with Cancel Timeshare! I was stuck with a timeshare that had become a financial burden, and I didn't know where to turn. From the first consultation, the team at Cancel Timeshare was professional, transparent, and supportive. They guided me through every step of the process, answering all my questions and keeping me updated regularly. Within just a few months, they successfully canceled my timeshare contract, freeing me from the stress and financial strain. I highly recommend Cancel Timeshare to anyone looking for a trustworthy and efficient way to get out of a timeshare. They truly delivered on their promise!Review fromDaniel K
Date: 03/17/2024
5 starsThe team at Cancel Timeshare had a way of communicating that felt like talking to a neighbor over the backyard fence genuine and straightforward. They avoided any complex jargon that could make things confusing. It was all about clear, plain language that outlined what needed to be done and how we were going to achieve it. They made me feel right at home, I must say.Review fromMarcy C
Date: 03/14/2024
3 starsMarcy C
Date: 03/14/2024
They were not able to get my timeshare cancelled but they did get it repossessed which in there eyes is cancelled but not mine.
Cancel Timeshare
Date: 04/02/2024
Thank you for sharing your feedback. Were sorry to hear that the outcome of your timeshare case didnt meet your expectations. Our goal is to provide solutions that align with our clients needs, and it seems we fell short in this instance. Repossession is one of the ways to address timeshare burdens, but we understand it may not feel like a full cancellation. Wed appreciate the opportunity to discuss this further with you and explore any possible avenues to better meet your expectations. Please reach out to us at your earliest convenience.Review fromMary J
Date: 07/31/2023
5 starsI cannot describe how grateful I am to Cancel Timeshare. They went above and above to cancel my timeshare in a timely and expedient manner. Not only was the personnel competent, but it was also compassionate and understanding. Very recommended!Review fromMelisa B
Date: 07/13/2023
1 starMelisa B
Date: 07/13/2023
I think this business is a sham. I was told they could help me figure out if I was even on a timeshare with my ex husband and that that timeshare was what was holding up my divorce. ********* helped me out, i filled out al paperwork. ****** was helping with the case. I sent a letter to Bluegreen like I was supposed to. I never heard a response from Bluegreen or Cancel Timeshare. I spoke with ******* on the phone once after I found out ****** had passed away. ******* told me I needed to wait to hear back from Bluegreen or cancel timeshare about getting any of my money back because nothing had been done. I waited until the two year time frame was up. I have called numerous times and do not get an answer back from *********. I have been told by ****** numerous times that I violated the contract. I did no such thing. My ex-husband told me that ********* had written it off, but I had no proof of that. Cancel Timeshare had me send a letter to Bluegreen, which I did. I never heard any response from Bluegreen or Cancel Timeshare. Now that the two years have passed, I have tried to contact *********. ********* will not return any of my phone calls. ****** finally called back today. Telling me I have violated contract, I won't get any of my money back. Cancel Timeshare did nothing to 1) find out if I was on any Bluegreen contract to begin with or 2) give me my money back when the two year time frame has come and gone when the company has not been in contact with me and neither has Bluegreen. This company is a rip-off. Don't waste your money.Cancel Timeshare
Date: 07/17/2023
Dear ******. Your review failed to mention YOUR TIMESHARE IS CANCELLED. How can you expect us to refund you when your timeshare has been cancelled? Not to mention you did violate our agreement by disclosing our working relationship directly to the developer. You have called us hundreds of times to request a refund with numerous excuses about losing your job, your divorce, etc. - none of these are related to our service or the results you received. Our refund process is clear, you must still own a timeshare to receive a refund. Not only do you not qualify for a refund, we did our job to cancel your timeshare. Please stop disparaging our company when we did exactly what we were hired for. Thanks, The Cancel Timeshare TeamReview fromVictoria O
Date: 07/12/2023
1 starVictoria O
Date: 07/12/2023
Worst Decision! It's been 24 months and we timeshare is not cancelled! We signed up in May 2021, I was told my case worker ********* could get us out in 6 months..then she all of a sudden quit! I was then given ****** who all of a sudden "Died!" Then they have me ****** who gave me the same update every time I asked for one! I asked for a refund back twice and I still have not received it. After a heated discussion ********************* up on me and told me he would have the president called me but had ********* call me. Another sign this company is a bunch of scammers!!Cancel Timeshare
Date: 07/17/2023
Dear ********,Thank you for your feedback regarding your timeshare cancellation. We apologize for any inconvenience caused and appreciate the opportunity to address your concerns. Here are the key points:- You received a settlement offer from Holiday Inn and have failed to submit the documentation to our team. Please provide us with the details for our review so that we may act accordingly.- *********, your initial case worker, left unexpectedly, and we apologize for any inconvenience caused by this transition.- ******, your subsequent case worker, passed away due to complications from COVID-19. We kindly request respect for her memory.- Regarding your refund requests, please follow the outlined procedure at *************************************** to initiate the process. However, since you received a settlement offer, your request will likely be denied. Thank you for your understanding.Sincerely,The Cancel Timeshare TeamReview fromDavid
Date: 06/23/2023
5 starsCancel Timeshare was the best decision I made about my timeshare. They worked hard to negotiate the cancellation terms, and their efforts were rewarded. I can't thank them enough for their hard work and outstanding customer service.Review fromJameson C.
Date: 06/14/2023
1 starJameson C.
Date: 06/14/2023
A waste of money. I signed up for cancel timeshare and received essentially nothing for the several thousands of dollars I paid them. They advised me to stop paying my timeshare loan payment and sent 1 letter. No follow up, unless I messaged them first after weeks and weeks of not hearing anything. No other work completed. Once I finished paying them after 12 months, I never heard from them again. Worth less than nothing. I could have accomplished the same thing by just cancelling the checks going to the time share.Cancel Timeshare
Date: 06/15/2023
Hi *******,I am sorry you are not satisfied with the permanent cancellation of your timeshare and the experience didnt meet your expectations. However, we are pleased that with three dispute filings and demand letters that your timeshare was cancelled without damaging your credit report. Looking at your profile, it appears we had numerous phone calls, texts and emails with you over since you started the process. The difference in doing this yourself and hiring Cancel Timeshare is we know what to do at each step to prevent negative outcomes. Again, Im sorry you are not satisfied with our results. Sincerely,***************************Jameson C.
Date: 06/16/2023
Also, the company decided to comment that they had sent and received numerous emails and texts messages. What they didnt say is that I ALWAYS initiated these messages because cancel timeshare never reached out to me to update me on the status. So the messages were mostly me asking if there were any updates and them responding with we are still doing our research to determine whether the timeshare has been cancelled or not.In fact, even though the companys reply to my first comment stated that my timeshare had been completely cancelled, I have NEVER, not once, heard from cancel timeshare that my timeshare had been cancelled completely. The last 3 times I messaged cancel timeshare about whether or not the timeshare had been cancelled I received the same reply we are still doing our research to determine if that timeshare has been cancelled or notI still receive correspondence from the timeshare and still get calls from them. Neither of which do I answer or respond to, but it makes me think that my timeshare has not, in fact been cancelled, but that I just stopped paying them and nothing else has happened. The timeshare didnt affect my credit score because it was a Mexican timeshare who didnt even have my social security number. The fact that my credit score was not affected was because my credit score was never a part of that timeshare, it had nothing to do with any action taken by cancel timeshare. I was not impressed with the cancel timeshare company when I was a customer, and I continue to not be impressed by their response that was filled with half truths, to my review.Cancel Timeshare
Date: 06/19/2023
Dear *******, All of the correspondence (including update information) is available 24/7 on your client portal. You even have the ability to schedule a more in-depth Update Call with your case manager at your leisure. You are correct in the fact we do not reach out by phone and have implemented other tools to faciliate a more streamlined communication platform. Also, while you state your timeshare has not been cancelled - it has been. The downpayment monies have not been - per your contract we do not guarantee to cancel (or even offer it) credit card debts or any monies linked with third parties. Again, we are sorry you don't feel satisfied with our services and are willing to help you feel better about the process. Please reach out to us to discuss your case.
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