We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Red Line Power Sports

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Red Line Power Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Red Line Power Sports has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached is an email that is a response to the General Managers request for feedback on my customer experience. In this email I constructively described my experience as a customer. I identified specific areas for improvement. As a customer, I have been lied too and kept in the dark at every step of the process. This is not a company that takes care of its customers after the sale. Currently, I am trying to get info on the status of my license and registration. I have reached out the the company at the lowest lever up to and including to general manager as is included in the email attached. None of my concerns have been addressed and no one owns the problem of looking into the status of my dealer plates. This is a common complaint for this business and I no longer have confidence that they care.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a LOAD RITE Trailer and they will not process my tag. They need to have it completed within 10 days. It's been over 60 days and I just want my tag for the trailer so I can drive legally. I would like to license plate.

    • Initial Complaint

      Date:04/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a off road vehicle from redline powersports in sumter on 12/13/2024 I still haven't received the title for this vehicle as of 4/17/2025 Staff is misleading about the status of the title and non responsive

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sales people are super friendly however I will never shop there again. I have been calling, texting, and emailing them for a week with no response. I wanted to cancel the warranties they sold me. They did not even tell me there was 2 warranties. On top of that, I was charged a parts fee of 850 and a crate charge of 900 on a brand new bike in edition to the 2000 in warranties!! A crate charge is not supposed to be charged on something that was not ordered from the mfg and on a vehicle that already had miles on it. The parts fee is also ridiculous, it is bone stock!! What parts did they charge me for? I have seen other reviews that more customers are having a problem with getting their refund back from them after cancelation. I hope that does not happen. I honestly at this point am considering dropping it off to them and letting them keep it. I have only had the bike now almost 3 weeks. I want my warranties refunded to the lien holder totaling 1899 as well as the 1740 refunded for s*** i didn't get. I have completed the warranty cancelation forms and emailed them to *****. Rogue stated they will refund the money to redline powersports in ******* shortly.

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year's model (24) ***** TRX250 ATV was $4400 from your dealership on 11/27. There is $875 of freight. $475 of dealer prep. That is not something I've ever seen anywhere else and is more than 10% on top of the original price. That's ridiculous.Then the sales tax is added to all those fees including to freight and the title fee, which it definitely shouldn't be.Then there is another $400 document fee. That is robbery and price gouging.$2200 of c*** on top of a $4400 ATV is 150% which I alerted you to on 12/7. On 1/2 you noted that your dealership incorrectly added over 1k of fees. You have not refunded the "incorrectly added" fees in over a month and a half.

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Polaris Ranger from Redline in June of 2024. I have two issues I need resolved.#1 - At the time the sales person told me there was a special going on and I wouldnt have to pay any freight or dealer prep. I didnt notice it at the time, but if you look at the attached buyers order, it showed I paid $2,325.00 in freight and dealer prep. I was told they had to show freight and dealer prep charges on the buyers order, but I didnt pay them. Thats not what the document they gave me shows, it shows I did. I then asked what did I receive for my $2325.00. #2 - When I first sat down across from the finance person she handed me a small box containing a *** tracker (photo attached) and said this is yours. Later I noticed the Security System charge on the buyers order and asked if that was the *** tracker. Because if I had known there was a $799.00 charge associated with it, I wouldnt have accepted it. I didnt pay freight and dealer prep, what exactly did my $2375.00 pay for? Also, if the $799.00 was not for the *** tracker, then what exactly is the $799.00 Security System? Ive left several voicemails with the finance person and also sent a certified letter to the ** of Redline. Ive not received a response from anyone.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BACK IN APRIL OF 2024 I PURCHASED A ***** FROM THE DEALERSHIP. THEY DID THE PAPERWORK WITH THE WRONG VIN NUMBER. THAT ALONE CAUSED MISSED WORK AND ALMOST COST ME MY LICENSE TO BE SUSPENDED TWICE. I PURCHASED GAP AND THE EXTENDED WARRANTY FROM THEM, BUT IN JULY I WENT IN THE DEALERSHIP TO CANCEL. COME TO FIND OUT IN LATE SEP IT WAS NEVER CANCELLED. I HAD TO FILE THE PAPERWORK MYSELF. WE CONTACTED THE DEALERSHIP MULTIPLE TIMES TO GET OUR FUNDS REFUNDED OR APPLIED TO THE LOAN. AS OF TODAY 12/4 TWO MONTHS LATER AFTER THE WARRANTY COMPANY CONFIRMED IT WAS SENT TO THE DEALERSHIP THEY STILL HAVE NOT REFUNDED OUR MONEY OR APPLIED TO OUR LOAN. THEY NEVER ANSWER THE PHONE AND YET TO TELL US WHERE OUR FUNDS ARE.

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 Victory Magnum 2/27/2024 from this dealership. As of today 11/21/2024, almost 9 months later after several phone calls I have not received the title to the vehicle. I paid Cash and have had several reasons as to why I have not received. I don't believe it should ever take this long. I would like to be able to get the title to my vehicle & get it registered in my name. When me and ******* ****** call re: this we get voicemail, leave a message and sometimes talk to GM or Title, but all we get are excuses as to why we have not received. I have seen other complaints online about this same issue. I would like to get this resolved by the end of the year.

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my complaint against Indian Motorcycle of *********, ***I purchased my Indian Motorcycle on March 7, 2024 and I traded in a 2015 Indian Chieftain at Indian Motorcycle of *********, **. Paperwork was completed with Indian Motorcycle of ********* to transfer my tags over to the new motorcycle In March. In August I received a letter from the Maryland *** that my license plate had been suspended on the ******************************** for an insurance violation. I reached out to the dealership; they had never sent the paperwork into the Maryland MVA to change the title. I called Indian Motorcycle of ********* and asked to speak to the title department they said the department was closed. No one from the title company from the dealership has called since August. I e-mail ********* ***** at ********************************** of ********* and asked for a call no one has responded. I called corporate they said the dealership is responsible for doing the paperwork. I reached out to the finance company *****************, and they said the dealership never responded to their request for the original title. They sent multiple letters and Indian Motorcycle of *********, has not responded. Indian Motorcycle of ********* has refused multiple times to let me speak to the manager. They said they used a third-party title company and the number they gave me was to the Maryland MVA. I cannot clear the insurance violation because the paperwork has not been submitted to the Maryland MVA and I cannot renew the tags on my car because of the insurance violation. So, now I cannot drive my car or ride my motorcycle because of the insurance violation.I need my registration renewed and I need the title to the motorcycle that I am paying for, now for over seven months with no title. Can someone please help me?

    • Initial Complaint

      Date:07/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have reached out to Redline Augusta 7/2/24, 7/10/24, and 7/18/24 formally via email as well has several texts since 5/31/2024 The first issue that we have is with the Winch - He was told that when it was being checked & serviced prior to our delivery - Upon delivery the Winch was still not working or even look any different from when he had seen it in person, with the blue rope still not tied or wound up.- This item is still on our due bill and has not been addressed - when he reached out about this item we got the run around of that it was sold as is until we reminded you all that it was on our due bill.The 2nd issue is the entire cab leaks - He were told this was a waterproof cab - which was one of the biggest selling points as to why he purchased this vehicle.- the first time the vehicle was driven while raining, came back completely soaked - when he reached out about this he was told that nothing could be done about it as the vehicle was completely serviced The 3rd issue - battery - he purchased a new battery for the vehicle & a new one wasn't installed The 4th Issue - My husband asked his sales representative several times about a new vehicle that was for sale there that was on display for $2k less than the price that she was quoting him, she told him that she could not come down on that vehicle, & pushed him to go w/ the used vehicle. But Monday on the website the vehicle was $2k less online.The 5th Issue and biggest issue that I personally have - I have 100% POA of my husband due to his severe brain injury - including all financial decisions. I was on the phone w/ him when he told different people that his wife has POA over him. At No Time was I contacted to come ************ or witness anything. According to the Amercians w/ Disabilities Act this should have thrown up a red flag halted immediately. To be honest I am not sure the validity of the sales contract he signed since he is not legally allowed to sign anything financial w/o me.

    Red Line Power Sports is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.