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Business Profile

Resort

Willow Bay Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (this is a copy of letter sent Oct 2024)This is in regard to a refund we have been requesting for at least 7 months. ( now *********************** the property May 31, 2023, when it was being remodeled. We booked our hotel rooms for May 2024 with ***, and the computer was not up and running. After touring the rooms he took the information and charged our credit cards We made 2 reservations,, one for us, ( one week+ ) and one for our daughter ( two nights). Unfortunately in January we had to cancel the one for the daughter due to her school schedule, and a refund of the $200.00 deposit WAS sent immediately. That reservation was on a credit card under ******* *****.The reservation for *** and I was made on 5/31/23 on a ***** Fargo card ending in 7407. under ****** *****. We had to cancel ( very early) our week at the beach due to a scheduled surgery . We cancelled the reservation months ahead of the arrival date, and were assured the credit would be issued. I have called at least 12 times, spoke to a nice representative ( *****) when I could catch her, and still have NO REFUND. . She has assured me she has passed the information on but I still do not see a refund. I have included a copy of Bobs statement showing the charge, ( I blacked out the account number, etc, but can speak to you on the phone) Since then, the card was compromised, and a new card has been issued by ****************. I can give you another number to put the credit against, or you can mail me a check as a refund.This has gone on for WAY TOO LONG and I hope we can resolve this before I am forced to take the next steps. We would still like to consider your place for next year, but need to get this transaction corrected first. I expect to hear from you within 7 days on this matter. Thank you again ****** and ****** ***** ************ Oct 28, 2024 NOVEMBER 18,2024 SECOND LETTER

Willow Bay Resort is NOT a BBB Accredited Business.

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