Business ProfileforDunes Village Resort

We stayed at the hotel for the weekend and had a great time with all the fun amenities. We were disappointed upon leaving to find bites on our skin. There was six of us in a family suite and we each had bug bites on our bodies when we left and not when we arrived. This trip happened during fall and there was no bugs and we weren't even outside, we used all the indoor facilities. These bites were not from mosquitoes or from anything remotely close to a mosquito or a flying bug. We knew that it was bedbugs and we called the office and spoke to the manager. The manager supposedly had pest control go out there and inspect the room and said that they couldn't find any bedbugs. The manager also said they were going to email me a copy of the inspection , which I never received. The manager offered 30% off our next visit which is ridiculous because they should have offered more. They should've offered our money back. Why would we want to travel all the way to ************ ************** just to save 30% on one night at a hotel that caused us to have bugs bite ** in the middle of the night. The bug bites were identified by my doctor as bedbug bites but the hotel disputes there was bedbugs and apparently there is an invisible copy of an inspection paper by a apparent pest control agent Whom I have no idea the name of. Manager lied and never sent copy of inspection. Case in point the hotel isn't losing anything by giving guest a free night, as a business person this is the only way you're going to have a guest be fully satisfied and ever return because we will never return now because we are not satisfied that we had to pay money and lose blood all in the same night. We had to leave all our belongings outside and had to slowly move things in to wash them with hot water before re-introducing our suitcase items to our home to avoid an infestation. This was tedious and ruined our entire vacation.

Mr. O,

Thank you for reaching out to us about your visit. We take complaints such as yours very seriously and I do see where this was reported and your unit was inspected by our pest control company not only once, but two times due to the information relayed to us from your doctors visit. We always want to ensure we do everything on our end to prevent issues for our guests. Both inspections were found to be negative and the manager that was assisting you confirmed the email on file and that is where she sent the negative inspection results to. we do see on this review you have another email address, so we will forward it over to that one as well to ensure that you receive it.