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Business Profile

Property Management

Strand Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************************************** **************************************** Complaint Summary:I am filing this complaint regarding my rental experience with Strand Management Group. I leased a unit from 2021 to 2024, and I believe I was treated unfairly regarding the handling of my security deposit and maintenance concerns during my tenancy.Details of the Complaint:I paid a $1,250 security deposit at the start of my lease. Upon move-out, I received a check for only $175, with no itemized list of deductions, which violates South Carolina landlord-tenant law.The apartment was left in immaculate condition, which I can prove with photos and videos taken after I vacated the property. Despite this, I was charged $200 for cleaning and $875 for wall damage, though there was minimal or no damage to the walls.During my tenancy, I submitted a maintenance request regarding mold in the bathroom. This request was never addressed, and it was later discovered that a staff member at the property deleted the work order without resolving the issue.I also experienced mold and mildew in the storage unit, which resulted in damage to work-related supplies stored there. This issue was also never resolved, and I was not compensated for the loss.I have text message correspondence with the property dating back to 2021, which supports my long-standing communication efforts and demonstrates a consistent effort to maintain a good relationship and address concerns appropriately.Desired Resolution:I am requesting:A full itemized explanation of the deductions from my security deposit A partial or full refund of the improperly withheld deposit Compensation for work-related supplies damaged by mold in the storage unit An acknowledgment and explanation of why maintenance requests, specifically related to mold, were ignored or deleted I am willing to provide supporting evidence, including photos, videos, and text message history, to support my claims.

Strand Management is NOT a BBB Accredited Business.

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