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Business Profile

Parking Facilities

Lunar Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used my credit card to purchase 3 hours of parking. As soon as I initiated payment, I realized that I had reversed two the letters in my license plate number. I IMMEDIATELY tried contacting the posted contact info onsite as well as texting the number posted at the site to inform them of issue and seek a resolution. Unable to get any response! Tried these methods several times with zero response. I then left the location and returned 2 hours later and found my vehicle with a citation and a locked chain on front drivers side wheel. I tried contacting the information on the citation via the ** code, text, email to explain and seek resolution. I received automated response informing me that someone would respond within ten minutes. I got no response at all. Called the number posted, wrote email to the posted website and received no answer. I was locked at that location and since I could get no response from any of the company suggested resolution contacts points, I paid for the citation and was given a code to unlock the chain from my vehicle and returned it to the drop box at the location as specified. The next morning, I filed a dispute explaining that I had already paid and should not have been given the citation. Their response is that there is nothing they can do, as they have to pay the service provider and the enforcement officer. This is unsatisfactory to do to a person who made an honest mistake( considering that I tried to contact the company in several ways prior to them showing up while I was away from the vehicle and issuing a citation (I paid for the parking spot in good faith) that cost $21.42 for the 3 hours of which I used 2. Being stuck on location at the mercy of the lack of customer service availability, I was forced to pay for the citation which was an additional cost of $63.13. It is completely unacceptable. I should be refunded the citation cost!Considering that I tried to resolve this prior to any citation being given!!

Lunar Parking is NOT a BBB Accredited Business.

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