Complaints

This profile includes complaints for The Sun News's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Sun News

  1012 38th Ave N Myrtle Beach, SC 29577-3094

• 

  The Sun News

  PO Box 406 Myrtle Beach, SC 29578-0406

• 

  The Sun News

  914 Frontage Rd Myrtle Beach, SC 29577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 1, 2024 I ordered a 13 week subscription for $76.24 which I paid to start delivery on Oct.3, 2024. However, on the 3rd it didn't come and I called and they brought one, then on the 4th the same but they didn't bring me one, then on the 5th the same and they brought one and now even with calling I have not received and delivery . There is a problem and so i want my money back.

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue involves monthly charges for newspaper delivery. The charges have escalated to the point where the monthly fee far exceed the newsstand cost of less than a $100 monthly. I have asked for an explanation but only got a generic answer about costs going up. I wanted to get a breakdown of the fee including if I was being charged for the online version of the paper. If so, I never asked for it. In the past the online edition was included free with a paid delivery subscription. My requests for the details have been ignored. If I am being charged an additional fee for what they call the * *dition I want to be refunded for any such charges. I also what to know how they can charge me 30% higher than the newsstand price. If they added a delivery charge which was not done in the past I want to know.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I canceled my subscription the Sun News in ************ ** however the charged me for another month. I called and emailed that I expected a refund and the subscription to be canceled again. I was argued with other the phone, repeatedly asked not to cancel, etc. Then I received a notification that they were trying to bill me a second month so I emailed them again. I finally reached someone over the phone and they agreed to cancel the subscription yet today I received a bill for $5 threatening to send it to a collection agency.

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription to the Sun News service based on terrible customer service response and irregular billing. I am being harassed by the customer service team by phone at least 4-5 times a day. Allegedly the phone calls are recorded so I should be on record asking them not to call me anymore. Yet they still call. Please advise me as to how to stop this harassment.Thank you *************************** ******************

  Business Response

  Date: 05/09/2023

  Thank you for contacting the News & Observer. The account for ************************* has been added to our do not call list as well as the email on file. We apologize for any inconvenience please allow 24 hours for our list to be updated. We will make sure this is resolved. If you have any questions please call our customer service department at ************.

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have subscribed to the Sun New in ************ as our newspaper delivery service.On 3/12/2023 we paid $154.98 continuation for home delivery of the paper from March 18th on.Since March 18th we have not received a paper delivery and the business has no physical address and no phone number in the US that is answered by any direct employee of this business. After many phone calls and emails that seem to go into a black hole, we tried to go to their office - to no avail. All they publish is a PO Box at a *** site and the **** 38th Ave address is fictious. No response from the customer service **** either.A ******** post again sent us just another automated system.I am filing a complaint with **** to recoup my losses. But, someone should make them accountable.

  Business Response

  Date: 03/30/2023

  Thank you for contacting the Sun News. The account for ********************* is scheduled to be stopped effective 4/4/2023. We do have a special team that takes care of delivery issues we can certainly get this over to them and resolve the missed paper issue we do not want to lose ********************* as a subscriber. One of our delivery specialist will be reaching out today 3/30/2023 to contact ********************* to see if we can get this resolved. We do have a customer service department who handles any issue that needs to be resolve they can be reached at ************. We will work to get this resolved.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled my subscription on December 28, 2022. I was told the subscription would end after the current period had expired. On January 14, 2023, they charged my credit card on file $25.96 and extended by subscription contrary to my instruction. I called customer service on January 23, 2023, asking for a credit for that charge. I was told it would be issued in **** days. That period passed without a credit so I emailed customer service. I received a return reply advising my credit would be issued. I never received that credit. Today, March 10, 2023, two and a half months after canceling my subscription my credit card is being charged $25.96 yet again. This business has a total disregard for subscribers' interests and they are quite deceptive and untruthful.

  Business Response

  Date: 03/10/2023

  Hello,

  Thank you for reaching out to us. It's important when we hear from you. Your account is permanently stopped and a refund was flag and sent. Please allow 7 business day to see it appear on your account. 

   

  Thanks you

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19579093
  
  I am rejecting this response because:  I did receive notice of a credit for the March 2023 charge.  Despite that, my initial cancellation request in December 2022 was not acted upon nor was the January 2023 charge credited as promised.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/10/2023

  Hello,

  Thank you for reaching out to us. 03/10/23 We submitted a refund. We haven't drafted your account since 01/13/23. 

  Please let me know if you have any questions.

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I apologize for the misunderstanding but the credit I received was nearly two months after I made the request for the refund after having been told it would take **** business days.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Sun News charged my bank account $99.99. I sent their customer service an email requesting a refund as I did not approve the charge. Their response to me was that my account auto renewed. I went through this last year with an auto renewal from them and accepted what they told me which was that they were setting my cancelation date for the end of the one year term. They are saying the same thing this year and refusing to refund my money. The generic response they sent me also states the account could be automatically renewed even though they are stating the account is set to cancel. I tried talking to a person within the Sun News and finally when I was able to speak to a supervisor (****) I was told there is no way I could be refunded. At that time I told ********** would continue this dispute through The Better Business Bureau. There was no advance communication from the Sun News about an auto renewal prior to charging me. This charged should not have taken placed based on the assurance that my account was cancelled last year. Please refund me $99.99.Thank you,*******************

  Business Response

  Date: 12/15/2022

  Hello *****,
  
  
  
  Thank you for bringing this issue to our attention. It's important that we hear from our customers when they are not satisfied with the services. We have received the complaint on 12/15/22 with assigned ID #Account Number: ***********
  
  We cannot refund your payments. Please see the Terms and Conditions on the subscription below.
  
  
  (Terms and Conditions)
  
  
  
  Updated Terms and Conditions FAQs and Scripts -
  
  All Subscription account payments for print and digital are non-refundable
  
  Effective Date is 4/26/2021
  
  Terms and conditions have been updated to include that all subscriptions, both digital and print, are non-refundable. This means that any payments made are not eligible for a refund. We have added the language underlined below to all terms and conditions.
  
  
  New customers will agree to these terms when subscribing and current customers have been notified via letter/email (copy below) notifying them of the updated terms and conditions. All other terms and conditions remain unchanged.
  
  
  
  Sincerely,

  Business Response

  Date: 12/15/2022

  Dear *******************,
  
  We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this concern. A refund in the amount of $99.99 will be issued back to your credit card. Please allow ***** hours for this credit to appear back on your account.
  
  Again, We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.
  
  Thanks,
  The Sun News
  

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running a SCAM and should be put out of business! I ordered 2 subscriptions with them and they never sent me a paper: ***XXXXXXXX AND ***XXXXXXXX. The paper was for my elderly sister who does not read the Internet. The first subscription (***XXXXXXXX) was ordered November 2021, almost a year ago. I called every month to ask when the paper was coming and all they did was credit my account and tell me that it was a driver issue and it would come the next Sunday. It never came. Month after month I called them. Finally, I decided to order another subscription- ***XXXXXXXX for $191.99, hoping that I would have better success since it would come to a different address. The same thing happened again. They took my money and the paper never came. Each time I called, they said the same thing. Finally I asked to cancel them both and they said they couldn't. That they would refund the one for $191.99 and keep the one for $29,.00 open and I would start receiving papers under that account. I never received any papers nor the refund. When I question them bout it, they said they had sent the refund to my credit card ending in ***** This credit card had been closed for months, so I never received it. I asked for a paper check as I had before. I never received it. I called them today, October 31st, and they told me that they couldn't discuss that account with me because I owed $4,99. How the **** did I owe money when all I had done was give them money and never got anything in return? I asked for a supervisor and he told me it was too late to talk to a supervisor. It was3:56 and they closed at 4:00. I am so disgusted with these people. Why are they allowed to rip people off like this? I am out $221.00 and never received one paper. They're running a SCAM!

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/03) */
  I contacted ** ******** and apologized for the mishandling of her initial complaints as she had (2) accounts with The Sun News that experienced no delivery service. Acct#XXXXXXXX is closed and we will refund an additional $34.50 that is owed which will process back to the Visa card where the inital payment of $191.99 was made. I acknowledged we are having delivery issues but working on getting service restored and *.******** agreed to give us a couple of weeks to see if her sister's active acct#XXXXXXXX will start again. I credited the account $29.00 plus 2 weeks additional credit and *.******** has my contact information to reach out to me in the event poor service continues. I reached out to the distributor in Myrtle Beach to flag this address for delivery to her sister's home on ******** **** ******* *** and should poor service prevail, we will process a refund for $29.00.
  
  
  Consumer Response /* (3000, 7, 2022/11/07) */
  (The consumer indicated he/she *I* NOT accept the response from the business.)
  Still waiting to get my $191.99 back and the paper. When that happens I will be satisfied.
  
  
  Business Response /* (4000, 9, 2022/11/09) */
  I contacted Ms. ******** to let her know unfortunately, we don't offer delivery service per The Sun News distributor & stopped her acct#XXXXXXXXX at 3790 ******** *r., Conway, SC. I explained the additional refund for $34.50 will process back to the credit card initally charged and to equal the full refund amount of $191.99. The first refund of $157.49 was processed on 9/26/22, and although Ms. ******** no longer has this card active, I advised she will need to contact the credit card company to inquire about the refunds and she will follow up with her credit card company.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RECEIVED A STATEMENT FROM SUN NEWS SAYING MY SUBSCRIPTION EXPIRED ON AUG 17. WHEN I PAID FOR 1 YEAR OF TWICE WEEKLY DELIVERY IN SEPT OF 2021, I WAS TOLD MY SUBSCRIPTION EXPIRATION DATE WAS OCT 19, 2022. I WROTE THEM AND SENT A COPY OF THIS STATEMENT. INITIALLY, I TRIED CALLING THEM BUT ONLY COULD GET RECORDED MESSAGE. I THEN SENT AN E-MAIL BUT IT WOULD NOT GO AS THE MESSAGE WAS THAT IT WAS AN INVALID ADDRESS. THEY NEVER RESPONDED TO MY FIRST LETTER AND I CONTINUED TO GET STATEMENTS. I WROTE A SECOND LETTER. EVENTUALLY, THEY CALLED ME AND TOLD ME THAT THEY NEVER RECEIVED MY LETTERS. I EXPLAINED TO THEM ABOUT THE EXPIRATION DATE BUT THEY SAID THAT THE RATES WENT UP AND I OWED THEM MONEY. I
  DISAGREED. I JUST RECEIVED A FINAL NOTICE WITH AN AMOUNT DUE OF $30.81. IF I DON'T SEND THEM THE MONEY THEY WILL TURN IT OVER TO COLLECTION. I HAVE EXCELLENT CREDIT. THEY ARE WRONG. I WANT THIS RESOLVED. THIS SHOULD NOT BE GTURNED OVER TO COLLECTION AS I DON'T OWE THEM ANY MONEY AND, AS STATED IN MY LETTER, MANY SUNDAY'S I NEVER RECEIVED MY NEWSPAPER. WHEN I CALLED, RECORDING SAID MY SUBSCRIPTION WOLD BE EXTENDED. OBVIOUSLY, THAT NEVER HAPPENED EITHER.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Balance of $30.81 was removed from the account and phone message was left on 9/15/22 with apologies for the misunderstanding. It was explained why the renewal was shortened due to the billing fees for the weekly .39 supply chain surcharges which started on 5/11/22 along with (2) print bill fees imposed for $8.98. Because of these fees the renewal was shortened. The balance accrued on the account as it remained active from the renewal date of 8/14/22 to 9/1/22 as deliveries were received for the Wednesday and Sunday newspapers. We are sorry for the misunderstanding.
  
  
  Consumer Response /* (450, 7, 2022/09/15) */
  CASE NO. XXXXXXXX....* ******* **** AGAINST SUN NEWS....SUN NEWS CALLED ME TODAY, SEPT 15TH, APOLOLOGIZING FOR MISINFORMATION AND CANCELLING $30.81 THEY BILLED ME FOR. I NOW HAVE A ZERO BALANCE AND MY ACCOUNT IS CLOSED. I WAS NOT AT HOME AND A MESSAGE WAS LEFT ON MY MACHINE. THANK YOU FOR YOUR INTERVENTION.