Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bob Mills Mitsubishi of Myrtle Beach for ongoing unsolicited marketing emails and failure to comply with multiple opt-out requests. I initially contacted the dealership in February 2025 regarding a vehicle inquiry. After providing the requested ZIP code information on February 27, I followed up on February 28 due to no response. On March 27, I was informed that the vehicle was located at a different location. I immediately responded that I was no longer interested and explicitly requested to be removed from all communications, including email, text, and phone calls.Despite this, I received another marketing email from the dealership on May 22, 2025, sent by ***** ********** with the subject Welcome to Truck Country Over 130 Pre-Owned Trucks. This violates my expressed request to unsubscribe and constitutes a privacy violation. I sent a direct email to the sender, the dealership, and their third-party marketing partners ************************ and ********), citing the CAN-SPAM Act and requesting permanent removal. I also reported the incident to federal spam enforcement *********** date, I have not received any confirmation that my information has been removed, nor have I received an apology or acknowledgment of the violation. I am requesting that Bob Mills Mitsubishi Myrtle Beach and its marketing affiliates immediately and permanently remove my contact information from all communication lists and confirm that no further messages will be sent.

  Business Response

  Date: 05/23/2025

  
  Thank you for bringing this matter to our attention. On behalf of Bob Mills Mitsubishi of Myrtle Beach, I would like to extend our sincere apologies for the frustration and inconvenience caused by the continued receipt of marketing emails after your clear and repeated requests to opt out of all communications.
  

  We take your concerns very seriously, especially those involving privacy, consent, and compliance with federal regulations such as the CAN-SPAM Act. Your experience does not reflect the standards we strive to uphold, and we understand how important it is for individuals to have control over the communications they receive.
  

  Upon review of your correspondence, we have initiated the following actions:
  

  Immediate Removal: Your contact information has been permanently removed from all our internal marketing and communication lists.
  

  Internal Review: We are conducting a thorough internal review to determine how your opt-out request was overlooked and to implement improvements to prevent similar oversights in the future.
  

  Confirmation: This message serves as confirmation that your contact information has been removed. No further communications will be sent from our dealership or our marketing affiliates.
  

  We value your privacy and regret any distress this situation may have caused.
  

  Sincerely,
  

  ***** Mills 
  Bob Mills Mitsubishi of Myrtle Beach
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase used 2021 Mitsubishi Mirage from Bob Mills Mitsubishi in Myrtle Beach, SC. Noticed in day one a problem with car Nov 12, 2024. Advised them will be bringing the car back because of the problem. Was told an appointment had to be scheduled and as such it was done. Vehicle brought it and was told my problem and handed a car fax but back guarantee form. Brought car to collision center to learn vehicle was in major accident and should be totaled and vehicle not safe in road period. Estimate for over $9000 before taking apart due to missing engine and body components. Vehicle frame was damaged and poorly repaired at best per collision center, brought damage to attention to dealership and was told I did damage or was prior damage. Invoking conversation that it was in fact in accident. Dealership stated that transmission was replaced after going to service department. Told after purchase, which would clearly be a discriminating factor on sale of car period. Then finding out the vehicle was a leased vehicle after purchase, another discriminating factor that would have faulted the car sale. Dealership refuses to accept calls, refuses to refund monies and back out of deal. Car has been driven less than 200 miles, all of which have been to deal ship and auto body and collision centers. Can is inoperable and with frame damage has been declared totaled. By multiple establishments.

  Business Response

  Date: 12/10/2024

  Issue has been resolved. 

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The establishment made good on their word. 
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car through this dealership. Its a 2015 Nissan rogue. A month later the car started acting strange so I took it to their service department to find out what was going on. It was dropped off on sept ******. They did not touch it until sept 6th when they called to tell me it needed a new transmission. Included in the phone call was that the extended warranty only covered so much of the cost. I was not informed of any cap of money when they sold me the warranty in the first place. So they said a used transmission would be almost 2grand out of pocket and a new one would be around 4 grand out of pocket. My husband has went up there to talk to them about the car and they were snippy and unhelpful. Me, my husband and my boss have called numerous times and left messages only to go unanswered and no return calls. I have no running vehicle and cant seem to get any help from the dealership that currently holds my car.

  Business Response

  Date: 09/10/2024

  Customer has a limited warranty that was provided at no charge to the customer. This is more than industry norms by providing as much coverage as she has. In addition, the transmission proposed going in will give an extended term for her transmission. Please let us know how you would like to pay the difference and we can order the ************ for you. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22264543
  
  I am rejecting this response because:
  Ive been calling for 2 days with numerous messages with no response. I feel if I could do a payment arrangement or something I could fathom having to pay for it. Being that I cannot get ahold of any department at the dealership to go forward I dont accept this. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/10/2024

  She can call and talk with **** the Service Advisor. As the Service Director and Parts Manager have informed her.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22264543
  
  I am rejecting this response because:
  Not once that I have called has anyone answered the phone. So no the parts manager and whoever else have not told me anything. I havent been informed of anything from anyone beyond them telling me it needed a transmission. Also the numerous unanswered phone calls and messages that have not had a return call shows that no one has talked to me. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/10/2024

  Please call the store and ask for **** or ******.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used 2019 Truck from them with warranty. Happy at the beginning but now, finding something they purposely hid from my son, ************** and myself. I cosigned for the vehicle and my **************, mother of two, teacher has been using the vehicle. Today, the battery just stopped working. She takes it in the shop only to be told, she has to replace the $400 battery! I called immediately and asked to speak with the manager, He got on the phone, I told him what was going on and that we bought the truck, 2019 and it had a 2018 battery, 6 year old battery! He said he would return my call. Waiting 3 hours, finally get a call NOT from the Manager but from the service tech to inform me we have to buy the battery and then the young man to proceed to tell me batteries last longer than the 3-5 Warranty on batteries. I believe he spoke to me this way, like I was not intelligent enough or that because I was a woman. He proceeded to tell me that they tested the battery and it was good when it was sold. I explained to him, that might be so but any battery after 5 years will go bad, a week, month or much later, you just don't know. I explained to him how upset I was and it wasn't his fault because I believe the dealership and Manager is solely responsible for a sale that was not true to its form and upholding the safety and liability of the sale or to their customer. I feel truly apologetic that the young tech had to hear me get upset instead of the manager have the care in the world to deal with an upset customer. To me that was a coward thing to do. I believe they should of known the history of the truck, battery etc and replace the battery than to allow it to happen in such a short frame of time. Yes, they tried to say we've had it for 4 months now, we wore down the battery?!!! It was obviously on its way out the door. Please take your purchase elsewhere, they are not honest and would not do the right thing, the manager couldn't even call back!

  Business Response

  Date: 08/29/2024

  Batteries are not covered under any warranty customer purchased. Vehicle was bought back in 03/27/2024.

   

  Thanks.

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 ************** purchased had major issues directly after purchase. Completely ignored by service and sales managers after several appointments, I did some more searching, and found a red flag in between the purchase of the vehicle from *** Mills and the previous owner. Complete Lies from this dealership in Myrtle Beach,SC, I can't imagine what they are doing in ************,** to our Military who are traveling and fighting for us. ***, you should come clean and tell the truth. Check your sketchy car fax methods. I will be taking legal actions.-********************* ************

  Business Response

  Date: 07/11/2024

  Have no idea what the issue the customer has. He's given no specifics for any issues and only accusations. If he can provide what his issue is we'd be glad to assist to the best of our ability. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cornered in a room and pressured into signing up for their Maintenance program and gap insurance. Dealer never went over vehicle. Dealer has a hard time returning e-mail, ignored my repeated calls. Nobody should be treated like that.

  Business Response

  Date: 02/09/2024

  We haven't had any communication in our CRM since September. We don't know of any outstanding issues so if he would like to call service and discuss with service manager he can get on the calendar and schedule a service appointment. In addition he can visit the website and schedule an appointment online. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21268385
  
  I am rejecting this response because:  Nobody has reached out to me asking if things are o.k. since the day I left the lot.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/13/2024

   We've asked consumer to contact the service department to schedule a follow-up. Have a great day. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a vehicle over 2 weeks ago to this dealer when buying a new car. They offered me $48 000 for my 2022 ****** Armada. We owed approximately $37,000. We were not putting the money towards the new car purchase so they owed me the difference of approximately $11,000. Over 2 weeks later they have still not given us the check for what is owed. The old car loan has been paid off and that has been verified by the original lender, Navy Federal, as well as Bob Mills Mitsubishi acknowledging its paid off. They are now saying the verification of the car being paid off by Navy Federal is NOT ENOUGH. We must continue to wait until the actual clear title document is mailed to the *** and recorded. This could take weeks. And they have no timetable on this occuring. This isnt a standard practice of any dealer. We have checked with other dealers in the area as well had just traded another car 2 months ago. Navy Federal was the lender being paid off on that trade as well. It was less than a week before we were paid. We were we never told it would be 3 weeks or possibly more before we were paid the approx $11,000 due to us. It is standard to pay as soon as the payoff is acknowledged. We just want the money due to us without being jerked around any longer. Again this is approx $11,000 not a few hundred.

  Business Response

  Date: 03/17/2023

  We wait till actual title comes in to process checks back. ******** standard that equity checks aren't written to actual title is received. This wait is now for how quickly the *** releases the title back to our dealership.

  Business Response

  Date: 03/17/2023

  We wait till actual title comes in to process checks back. ******** standard that equity checks aren't written to actual title is received. This wait is now for how quickly the *** releases the title back to our dealership.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 jeeps were bought in 2021 In December, unfortunately i became very sick and had to have a kidney surgery that put me out for a while along with having ***** and taking care of my sick mother. A letter was sent to the company and I explained everything in my letter however nobody has had the courage to reach out to me and its very bad business. 2009 Jeep Wrangler has a hill assist issue that cost us over 950 to repair on this jeep which it should have been recalled to begin with by the company to fix. The jeep within the first few months of having it needed new brakes and now the back drivers side tire does not show any air in it due to faulty equipment in the jeep. This jeep also was in the shop at the business when we first bought it for issues with nothing being fixed correctly. 2014 Jeep Sahara has no tire pressure in the back drivers side tire due to faulty equipment and it will cost over 100 to fix this sensor. The jeep had to have transmission fluid changed in it as soon as it was driven off the lot because it was sludge and it should have been taken care of before it left the lot. The vehicle accelerates to 100 by itself almost killing myself and others on the highway. We have warranties on these vehicles and not once has someone called to check on these two jeeps they got their 50k and left us hanging like there was no care in the world that we shelled out this money. We have warranties on these vehicles and we live over an hour away from Myrtle Beach SC and Hwy 501 is not the place to be during the summer much less anytime on the weekends. I am asking for any and all money spent on these vehicles in the sum of the costs we have had to shell out of *******. We will seek legal action as well, but this company does not care because they got their money as we suffer. This company does not care about anyone other than that money money and I feel that with me complaining and being this upset I will be able to show others that they are scam and sell lemons.

  Business Response

  Date: 02/24/2023

  Thank you for reaching out. The repairs mentioned by the consumer are normal maintenance items for customers after purchase. We didn't receive any customer name with original letter until this notice today. If the customer has a warranty they can contact the provider to see what coverages they can get  with certain maintenance repair items. 

  Wearable items such as tires or fluids are not covered by many warranties and a part of vehicle ownership. 

  We wish them the best of luck and would be glad to schedule a time to service their vehicle and diagnosis at stated rates. 

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19492930
  
  I am rejecting this response because: This is unacceptable behavior and very unprofessional to see this response from a business and I will not accept this as your only means of communication. If you had any ***** you would have a manager call me and discuss this or perhaps the owner because this is his reputation on the line not the keyboard warrior that thinks this is a joke. I am not just a customer I was born and raised here in Horry County and I can ruin a business just as fast as you got a job there. I spent 50k this is not some little amount of money that I spent and I am given this bull c*** response to my complaint UNACCEPTABLE!!!!!!!!!!!!!!!!! There is a letter in your office FIND IT!!!!! I know it was sent and received and probably one of your air head secretaries threw it away. NOW either call me and get me what I need or I will take legal action with a lawyer and with Internal Affairs. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/25/2023

  Please read the language from this consumer. 

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ****** Titan, mileage ***** on Nov 21 2022 from Bob Mills Mitsubishi. The day I picked it up and drove about 1/2 mile and had to turn around and come back. It had a problem and they had to keep it so I left it and after over a week they said it was ready. I drove it home, about 18 miles and over the next couple days went about 20 total miles and the same problem happened. Luckily I live a couple miles from a ****** Dealer and took it to them. It took over 2 weeks for *************************** to take responsibility to authorize repairs finally after 3 weeks a picked up the truck. The very next day it did the same thing and back to ****** it went. The ****** Tech in formed me that He diagnosed that 2 things needed to be addressed, the fuel pump and the timing. He would not guarantee the repair it both were not addressed. *** Mills told him to just replace the fuel pump. It is Jan 10th and I am still without a truck. I spent over 30k dollars 8 weeks ago and have nothing to drive. They need to either fix this truck right or take it back and I'll be more than happy to purchase another truck from there lot. Either way this has gone on way to long and I need it settled.

  Business Response

  Date: 01/11/2023

  We have taken **************** vehicle to the professionals. With today's climate with supply chain disruptions on parts and shortage of technicians we have worked as diligently as possible to fix the vehicle not quickly but properly.
  
  We have reached out and asked for an update from the outsourced professional and will continue to do so diligently.

  Customer Answer

  Date: 01/12/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only thing holding this up is for the repair to be authorized by *** Mills. I just spoke with the ****** Dealer, they have had no contact with *** Mills. He said He will contact *** Mills. All that is holding this up is *** Mills has not authorized the repair. Next week will be 2 months since I purchased this truck and still can't drive it. This is not an acceptable way to do business!

  Business Response

  Date: 01/13/2023

  We are still working with the professionals to process the stated issue for the customer. We are working as quickly as possible to make sure it is done properly.

  Customer Answer

  Date: 01/16/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  All the ****** dealer needs is for *** Mills to authorize the repair! Why has it taken almost 2 months to fix my truck? I took it back to ****** over 2 weeks ago and it's been sitting there waiting on *** Mills to authorize repairs. This not an acceptable way for a Dealer to do business. I'm making payments on a Truck that I'm unable to drive. How much longer will *** Mills leave me without a truck?