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Business Profile

Mobility Scooters

National Scooter Rentals of Myrtle Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a medical scooter by phone on 6/8/2025 with ******* at National Scooters for my upcoming vacation in Myrtle Beach on 6/24/2025. I paid $136.25 with my cc for which ******* emailed me a receipt. Because of a family matter that happen on 6/10/2025 I had to cancel my upcoming Myrtle Beach vacation. I spoke with ******* on 6/13/2025 to inform him of the situation and told him to cancel the medical scooter reservation and to give me a refund. He acknowledged my request and he told me to text him as well with my information again as to cancel/refund my request. Till this day 6/17/2025 I have yet to hear back from ******* with confirmation of the cancellation/refund. I have called on numerous occasions along with sending him text messages and I also left voice mails to him. National Scooter refund policy is a 48 hour window in which to receive a full refund. I gave a 11-day(264 hour window) cancellation request with ******* who represents National Scooter Company. I am due my $136.25 Refund.Thank you ***** ***

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While in Myrtle Beach I called a number listed to rent a mobility scooter. Im 73 yrs old and cant walk a lot. After reading a sign at my hotel saying no scooters allowed in the garage. I misunderstood. I called and canceled the scooter. The scooter was never delivered but after calling since I returned home they wont even offer me 1/2 of amount paid for canceling. They said someone at the hotel canceled it when they delivered it but I called and the manager said they never talk to the scooter rentals they just leave them in the lobby.

National Scooter Rentals of Myrtle Beach is NOT a BBB Accredited Business.

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