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Business Profile

Concrete

Myrtle Beach SuperCrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with the company to lay concrete on my driveway and sidewalk. They began the work on December 20, 2024, and then came back on December 30 to finish the job. I complained to them about dark spots, scuff marks, scrapes, and cracks that were left on the concrete when they finished the work. They came back on February 1, 2025, to fix what was wrong and didn't do anything. Since they laid the concrete, I have kept it roped off and not used it.

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them ******* on April, 20 2023 when they came to power wash the driveway to prepare it for staining.They told me they would be back in a couple of days, never showed. I called and they told me they would be there next week. They never showed. I would call and leave messages, no response. My husband called and said they would be there on Saturday between 9:30 & 10:00 they didnt show. I called at 11:00 and was told that the place they get the product from was closed on Saturday. She said they will be there on Monday. On Monday another person came and said he was power washing the driveway again, because it had been awhile. This person said I had to give the deposit, I told him I already gave it on 4/20/2023, he said okay. That was the last time that I have had any communication with anybody. That was the first week in May. I have called and left so many messages and no return calls.What is my recourse. I dont know what can be done can you help me.******* and ********************* Home phone number ************ Thank you very much.

    Business Response

    Date: 05/19/2023

    The deposit has been mailed back to the customer on 5/19/23.

    Customer Answer

    Date: 05/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    I just want to say that as of Tuesday 5/23/23. I have not received the refund.

     I want to know what happens if I get the check and it doesnt clear. What is my recourse then. 
    Please get back to me.

    Home Phone ************

    Complaint number 20074969

    I would appreciate it if you would call and talk about this.

     

Myrtle Beach SuperCrete is NOT a BBB Accredited Business.

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