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Business Profile

Sunroom Construction

Sunspace of Myrtle Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 18,2021 we entered a contract with Sunspace of Myrtle Beach to do a sunroom with attached deck and change the dock surface including handrails. Total cost was for $25,869.66. A downpayment of $8,563.22 was made upon signing. The project was to be completed March 18, 2022. It is nearly a year later. The windows were delayed repeatedly without any new delivery dates given. Some work on resurfacing the dock was started, but remains incomplete still. The promise of window delivery was made in February 14, 2023. Multiple delays were given as we waited for 5 days. No windows came. The servicer stated his truck broke down and was towed to *****************. Going to ***************** to help revealed the lie that the truck in fact did not break down at all. The servicer gave no explanation when told about this. Trust has been broken beyond repair. As of February 25th I wrote a certified letter to Sunspace to cancel this project and refund the down payment given.

    Business Response

    Date: 11/06/2024

    There were numerous delays with this project.  Some of the delays were due to Sunspace of Myrtle Beach not receiving the materials in a timely manner.  Several other issues were due to the Sales/Installation person not communicating with the customer of the office in *********************************************.  This was one of a few projects in the ******** area that Sunspace of Myrtle Beach took on to determine if it made sense to open a second location.  After numerous issues, Sunspace of Myrtle Beach made the decision to cease any future projects in the ******** area.  All matters regarding this project were resolved to the customers satisfaction.  

Sunspace of Myrtle Beach is NOT a BBB Accredited Business.

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