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Business Profile

Tech Support

TechMonk, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was having a battery issue with my iPhone XR cellphone. After performing some broad troubleshooting, the employee informed me that my battery needed to be replaced. I confirmed that this was all that should be needed and was told "yes". Later on in the day (3/13/23) i stopped back by to grab my phone while on the way to work. When i got to work and tried to use my phone several unusual things began to happen. 1. The phone would randomly shut down and restart. 2. There was now a neon pink and green line(s) running down my screen. 3. I keep getting an iPhone error stating that non-certified Apple material was installed. I verified on my paperwork that only Apple material should of been used as they are advertised as a certified Apple repair facility. When i brought the phone back in the next day (3/14/23) i was told that since the phone had left there store, there was absolutely nothing they could do for me to resolve the issue unless i was willing to spend another $270 to diagnose the phone again. This is after i was already out $100+ for the battery. To anyone needing help with there Apple products, stay as far away from this company as possible!!! A friend of mine later informed me that repair shops try to pull scams like this all the time as there is not much the consumer can do legally. It's a real shame people try yo make a living by taking advantage of customers like this.

TechMonk, LLC is NOT a BBB Accredited Business.

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