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Business Profile

Retail Stores

Vetfriends.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/16 order #******* Personlized Dog tag Set $14.99 Vietnam Lecense Plate $17.97, which I received, not the dog tags. 10/20 Shipped only the plate. 11/3 Emailed explaining no dog tags. Told me it takes 10-14 bisiness days,I will receive email from Stamps.com when order shipped. 11/29 Sent another email explaining still no tags, or they could refund my money. No Response

    Business Response

    Date: 12/01/2022

    *****,

     

    We would like to apologize that you have not received your dog tags. I received your email and responded and also left you a voicemail. I am still waiting for a response back from you. We will be happy to have your dog tags remade and reshipped or refund you the cost. Please respond to my email or voicemail so we may better assist you. Thank you and have a great day.

    Customer Answer

    Date: 12/02/2022



    Complaint: ********



    I am rejecting this response because: I ask for a refund have not received it yet



    Sincerely,



    ***** ******

    Business Response

    Date: 12/02/2022

    *****,

    I received your response email this morning asking for a refund. We are currently working on your refund. Please allow adequate time for us to complete this task. I will respond to your email as well. Thank you and have a great day.

  • Initial Complaint

    Date:11/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a pending fee of $72 for what I don't know. I called to inquire about the charge pending in my account and the message said they are closed. I have not purchased anything to have a withdrawal of $72 pending in my bank account and the only thing I ever agreed to was a one time charge of $75 for a lifetime membership. The other complaints I have read about this company says they send an email one month prior to charging anything and I can say I've never received any such email from them.

    If they misrepresented the lifetime membership of $75 that's fine but prior to stealing money from peoples bank accounts they need to advise them of it. If this is not rectified by either an explanation of the charge or refund of the $72 I have asked my bank to dispute any further charges and I will file a formal complaint in court.

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 5, 2022/11/03) */
    Contact Name and Title: Barb Customer Service
    Contact Phone: XXX-XXX-XXXX
    Contact Email: *******@vetfriends.com
    ****,

    We apologize for any confusion. When you join it does state that the membership is a yearly membership. When we spoke to you on the phone you seemed to understand this and decided to keep your membership. You were informed that we send a letter by mail not email about a month before hand. It is stated in the terms and conditions that you agreed to when joining that it is an auto renewal membership. It also states that membership fees are non-refundable. If you need further assistance please reach out to customer service so they can help you. Thank you and have a great day.

  • Initial Complaint

    Date:10/18/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on October 17, 2022. I bought a grey Navy Vintage hat with 3 medals and I was supposed to get a 20 percent discount with the code Honor. I used the code Honor but I was told that the discount expired in August 2022 but I was notified of this discount on October 17th, 2022. Vet Friends should credit my account for this 20; percent Discount. Please make sure that they do. Thank you, Sincerely **** ** ********* **** ****** ***** **** Sevierville Tennessee 37876. Email address is: ****************@live.com

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 5, 2022/10/18) */
    Contact Name and Title: Barb Customer Service
    Contact Phone: XXX-XXX-XXXX
    Contact Email: *******@vetfriends.com
    ****,

    We are sorry to hear that your promo code did not work. We will absolutely honor the promo code. Please give customer service a call at XXX-XXX-XXXX so they can assist you with that. There is not a phone number on your order for us to call you. Thank you and have a great day

Vetfriends.com is NOT a BBB Accredited Business.

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