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Business Profile

Restaurants

Gilligan's At The Dock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2024, our party of ten senior citizens dined at Gilligan’s Seafood Restaurant, 582 Dock Rd, Moncks Corner, SC 29461. Four senior citizens were Veterans. When presented with the bill we asked if they provided Military Discount which they answered yes. We asked when the waiter received one of the Veterans credit cards which was placed in the mobile card payment machine. We asked whether he provided the Military discount, and he stated he had to ask his supervisor. When the waiter returned, he stated his supervisor stated it was too late because his card was already in the machine. We did not receive the Military Discount they stated they provide to Veterans. Would like to receive the Military Discount as promised.

    Business Response

    Date: 12/16/2024

    We issued this discount in the form of a $20 refund after the card payment has processed, when we were made aware of the issue.  There was some confusion in in the explanation and not wanting the card to be voided and ran again at the time of payment.  We would have gladly clarified with the customer given the opportunity before leaving.  We offer military OR senior citizen discounts at the customers request.  Server felt the customer didn't want payment canceled to do so.      

    Customer Answer

    Date: 12/17/2024



    Complaint: ********



    I am rejecting this response because: The business discount of $20 does not cover the Military or Senior Citizens discount promised since our bill was $367.90. Of the ten seated were 9 Seniors and 4 of the Seniors were Veterans. Please provide the necessary discount as promised. 



    Sincerely,



    ***** *****

Gilligan's At The Dock is NOT a BBB Accredited Business.

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