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Business Profile

Plumber

Piedmont Plumbers of Columbia, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: Piedmont Plumbers did come out today, but I was told to wait 48 hours until the drain was set. That means that I won't know if it is no longer leaking until I am able to run the water in the shower. I will respond with an accept or reject after I am able to test it out by the end of this week.



    Sincerely,



    ****** *****

    Business Response

    Date: 01/30/2023

    This was taken care of today.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/18/2022: We noticed water damage underneath one of our sinks due to leaking. Problem described to Piedmont over the phone, and pictures requested as documentation of the problem.
    10/20/2022: Piedmont came out to inspect the problem. Plumber was not sure of the problem but suspected a defective cartridge. I was instructed to contact Delta for a replacement cartridge.
    11/4/2022: Installation of replacement cartridge didn’t help, so Piedmont told me to have Delta send a new faucet. Delta gave me troubleshooting tips and requested additional documentation before providing the faucet.
    12/21/2022: Called Piedmont to update. I was unable to replicate the leak using Delta’s instructions. I discovered that the faucet was not mounted correctly, which allowed water on the countertop to leak down through the faucet mounting. I was told that the leaking was not due to any installation error on Piedmont’s part.
    1/12/2023: I contacted ***** **** *** for a second opinion. He determined that the faucets weren’t installed correctly and discovered that other faucets (the left faucet in the guest bath and the two faucets in the master bath) were not installed well. Among other things, silicone wasn’t applied properly, which allowed water to penetrate the gasket and rust the bottom base of the faucet. Video and photo taken as documentation.
    1/13/2023: Sent email to Piedmont along with documentation. In the email I briefly outlined the situation. Followed up with a call to Piedmont and was transferred to Johnny W*****, Piedmont’s service manager, who requested additional documentation by email. He said that Piedmont does not use silicone because it’s not required, even though the installation manual specifically indicates that silicone should be applied. He said he would not replace the four faucets. Despite additional documentation provided, Piedmont reiterated that they have no responsibility to fix or replace the faucets because they did nothing wrong in installation.

Piedmont Plumbers of Columbia, LLC is NOT a BBB Accredited Business.

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