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Business Profile

Public Works and Government Services

Laurens Commission of Public Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Works and Government Services.

Complaints

This profile includes complaints for Laurens Commission of Public Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laurens Commission of Public Works has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I followed everything LCPW told me to do to keep my bill at normal price. They are the only power company for the city. EVERYONE in the city is stating their bill has been price gauged due to being the only company in the city. My bill went up 200 dollars more than it has ever been. Some people have went up 400 dollars randomly. This company is charging more because they can. You call to inquire and they are rude. They will hang up on you. They have no explanation other than that is what the numbers say.

      Business Response

      Date: 01/29/2025

      Thank you for reaching about to share your concerns about your latest utility bill. We understand that increased bills due to abnormal weather conditions had adverse impacts on our customers. We do our best to inform our customers on ways to conserve utilities and reduce these higher than normal bills. The below average temperatures we have recently experienced have impacted our customer base collectively. LCPW will be glad to re-read your meter and also provide a free energy audit to point our specific ways to save in your home at your request. LCPW is also willing to work with our customers to allow them more time to pay their bill if needed. Please contact our office if you would like to further discuss your account. 

      Customer Answer

      Date: 01/31/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 


      I called and was promised that someone would come out to reread my meter. I’ve waited for two days and no one called or emailed me the reread. Everyone in the city has a bill that mysteriously went up during January every year. My bill is 55 percent higher than it was last year. I really believe they are price gouging because they are the only electric company for the city.


      Regards,



      **** *

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