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Business Profile

Hospital

MUSC Health Lancaster Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly requested that this hospital provide a patient advocate or liaison and/or to contact me. I have submitted a request via the website and also requested it multiple times in person during a visit. I was told by a staff member by the name of ****** **** that I would be contacted and I have recordings of promises of contact. To this point I have not been contacted and I wish to be contacted to discuss the results of my childs medical visit and the reason for delay of her results.

    Business Response

    Date: 02/24/2025

    Thank you for reaching out to let us know about the complaint.  Our Patient & Family Liaison reached out to the caller on 2/13/25 regarding her concerns.   This concern is being addressed using MUSC Health Lancaster Medical Centers Complaint/Grievance process.

    ***** ******

     

     

     

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MUSC Health and Piedmont are twin hospitals from H*** ********************************. MUSC has a few superstars. **** is th only competent Phlebotomist. ****, ******** and ***** are great nurses. The rest of the lab techs failed to do a proper blood draw or set an IV SIX TIMES!!!!!!!!!! They don't feed meals in the *** Even prisoners get meals! You have to beg for a cup of water. Half of the room meals are wrong, including allergy foods and non-diabetic. They wake you at 3 and 4 AM to adjust wiring that can wait until sunrise! The 7th floor nurses are (rhymes with witches) that act like they own you and are allowed to bully you because you are in the hospital! Shae injured my neck with the automatic bed waking me for an MRI. While she apologized, it didn't seem sincere and the pain lasted for 2 days. Malaysha (sp?) bragged about her lack of virginity and her virgin boyfriend. (Why would I care? I certainly didn't ask!!!) I was sent home (twice) before I was recovered, my discharge papers don't include the follow-up doctor **** and the hospital has not returned my calls about the follow up doctors!!! No 9one seems to give a rip about patient well-being!!!!!!!!!! EMS won't take me anywhere else or I would choose a ********* hospital!!!!!!! AVOID MUSC HEALTH!!!!!!!!!!!!! PLEASE CALL ME WITH THE FOLLOW-UP DOCTOR ***********

MUSC Health Lancaster Medical Center is NOT a BBB Accredited Business.

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