Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Solar Installation

Sustainable Energy & Lighting Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the bigger battery for extra storage. When they came out to hook it up, the battery does not work and they had to order another one. That was 3 months ago and we have hear nothing. When we call to find out what is going on, we are told to leave a message. We have heard NOTHING and our very fed up. We want the new battery and it to be installed correctly.

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We chose this company to place solar panels on our home. When they came out, their work crew messed up our original roof, a worker fell through the ceiling in our garage causing a sizeable hole. Ended up having to take the panels back off and have a new roof put on and panels but back up which was a lengthy process. We've also had several problems with their inverters and equipment and have had to have technicians to our home multiple (10+) times in the last year, almost 2. Every time they tell us everything is working as it should and then we end up with another issue. I dont think everything has worked as it should for longer than a month or two at the time.
    Currently we are having inverter problems again and we are now paying an over $200 light bill because the panels aren't working while still having to pay our over $200 payment for the panels. We have called multiple times to complain and get some resolution from the company and we get the run around a lot. It's hard to get a call into their customer service to even get someone to come out. Their business practices are horrible. At this point we want the business to make all of this right for us. What should have been an easy process has been anything but. We either want everything fixed with no more issues or have the panels and equipment removed and our money refunded.

    Business Response

    Date: 08/28/2023

    Mr. W***** we understand your frustration and we are sorry that you feel this way. We are actively trying to fix this problem, we have spoken to you several times this week alone and will continue to have an open line of communication with you. As you know we had a site visit on 7/27, and we followed up with a phone call on 8/2 to let you know that we ordered the part from Generac themselves. This order is taking them longer then normal, so we called for the third time again this morning, Friday August 18th at 10:15am and the part still hadn't shipped so we were able to get them to agree to Next Day Air the package. They will have to send the tracking information once its processed to ship, then when we have all of this information, we can schedule a site visit to get you up and running. As stated by you, we have been out for a site visit to you at least 10+ this past year to service or diagnosis different problems to make your solar system perform the way it was intended. We are again sorry for any frustration this has caused you or your family, we are working hard to stand by our workmanship and guarantee to you.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been fighting this company to fix/complete the solar system for my house for almost a year. They have been to my house 10 plus times and can not get the equipment to work for more than a week. They have broken parts of my home and cost me so much in lost time from work to be there for them to fix solar system and they cant fix it. Almost $70000 dollars solar system they sold me and it is yet to work for mork then a week. I get delays , unanswered calls, ignored for weeks, and given excuse after excuse. Even though my equiptment does not work i am still paying monthing payments. This company will get there money and not stand behind there work or product. Do not spend your money with this company.

    Business Response

    Date: 08/18/2023

    Mr. ****** we understand your frustration and we are sorry that you feel this way.  We are actively trying to fix this problem, we have spoken to you several times this week alone and will continue to have an open line of communication with you.  As you know we had a site visit on 7/27, and we followed up with a phone call on 8/2 to let you know that we ordered the part from Generac themselves. This order is taking them longer then normal, so we called for the third time again this morning, Friday August 18th at 10:15am and the part still hadn't shipped so we were able to get them to agree to Next Day Air the package.  They will have to send the tracking information once its processed to ship, then when we have all of this information, we can schedule a site visit to get you up and running.  As stated by you, we have been out for a site visit to you at least 10+ this past year to service or diagnosis different problems to make your solar system perform the way it was intended.  We are again sorry for any frustration this has caused you or your family, we are working hard to stand by our workmanship and guarantee to you.

    Customer Answer

    Date: 08/18/2023

     I am rejecting this response because: this has been going on for 2 years and nothing is ever fixed for more than a week. Sorry does not make the product work, does not fix it, or keep it running. I need professionals that can proof out this system from one end to the other to diagnose the underlying problem. Brand new equipment should not break every month and be at my expense.  The whole time that the company has been playing patchwork for a shotty job putting bandaids here and there with rushed service trips that are only to lead to the next breakdown. How many attempts does a customer have to go through before a product or service is considered a lemon by law? The whole 2 years the system has been unstable, undependable, and defective it has been at the cost of my pocket (the customer) not just paying my normal power company but, for a solar system that is faulty. 



    Sincerely,
    William ******

Sustainable Energy & Lighting Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.