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Complaint Details
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Initial Complaint
12/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Call them to order and engine sales guy and I talked about between 7500 or 8500 dollars for the total price, I gave them $6000 dollars 3 months later no engine no calls or anything , I called sales guy Larry he said my total bill was $13,890, I told him that is not right, that we agree on 8500 , he called back saying that the company didn’t agree to do it for 8500 so I told him to give a full refund and now that where I’m standing now waiting for my $6000 refund to I fix my engine, I’m a disabled vet just trying to get my money so I can fix mt truckBusiness response
01/09/2023
We are working with this customer to resolve the issues.
Thanks,
CME
Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I called to have the engine out of my 1976 ******** rebuilt . They gave me a price . We agreed and i gave a 2000.00 dollar deposit . They sent a shipping company to pick up my engine " 1979 first generation ***** *** block with a left side dipstick and 2 piece rear main seal. The engine was ****** meaning it had never been rebuilt. 4 months later i got a call my engine was ready . I paid the balance of 1600.00 for a total of 3600.00 . They sent me a engine that is a **** ***** block from a truck right hand dipstick and a 1 piece rear main seal. The parts from my block i sent " oil pan , gasket, " will not work with this. Newer less desirable engine block. It also takes from the value of my ******** as well as originality. I called and spoke with an office manager and he said he would find out why my block was not built and sent back to me . Also why i was not called and told of the switch and change to the agreement . He said he would email a response . I never got an email or a call back. I was planning to do more business with this shop on my other car . I was hoping this was just a mistake and they would call and say someone made a mistake and they will atleast try to make things right.Business response
10/03/2022
Business Response /* (1000, 5, 2022/09/14) */ Mr. ****** is mistaken. He did indeed receive his same engine back that he sent for rebuild. I have sent him pictures to prove it. I am expecting an apology.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.