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Business Profile

Spa

Balance Day Spa & Salon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service that involved an up front payment for what I received. I went for one treatment and unfortunately it did not make me feel well after I got it and reached out and explained my problem and said that the treatment could have caused how I was feeling. I wasn't able to continue going because of how I feel and I reached out to the office for a refund for the remaining visits that I had already paid for with no response. I would just like a refund for the services I did not receive since they unfortunately did not make me feel well which was no one's fault, but if I didn't receive the remaining services I should not have to pay for them.

    Business Response

    Date: 06/03/2024

    Hi Dan, I received your message I just got back in the country. We have refunded $300 to our patient. He was set to come back in and discuss things, but did not show up for his appointment.  Yesterday we did speak with Kyle and mailed the refund check although it’s our policy not to refund once services are administered. We do try to be fair! I am  doing this from my phone, so if there is a formal link I need to go to please let me know. We strive to keep our patients happy and understand that all the while you cannot please everyone. We hope this situation is rectified. Have spoken with Kyle and everything should be fine. 
    Kathy A*** 

Balance Day Spa & Salon is NOT a BBB Accredited Business.

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