ComplaintsforSouthland Log Homes

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 03/31/2023 paid $19,375.34 down on a log house package from South Land Homes including a Adendum to Sales Contract Builder's Price Contingency of $115,600.00 . This Contingency was for "Price includes basement and home dry-in. The salesman Mike Harville said he had a contractor to agree to the contingency and called the contractor. The contractor agreeded and I was to meet him at the job site the following week. Then the contractor backed out. So we had to find a builder and found one that the bid was for $98,000.00 and basement is an additional $50,700.00. This puts us above our contingency. We have done everything South Land Homes asked for, but they notified us that they are keeping all the $19,375.34. The contingency states that the purchaser shall loose $3500.00 for administrative fee. South Land Homes who states several areas on their paper work, they don't recommend builders or warrant any work found a builder that we are not wanting to build the house due to review and no licence on file according to Builders Zoom review and information. I feel South Land Log Homes needs to return my deposit. I was pressured by the salesman to put a depost down so his builder would put us on his calendar to build the house. Then several other expenses have come up as well that salesman never mentioned. Would appreciate help to get my depost returned.

  Business response

  05/25/2023

  Mr. XXXXXX, 
  We recognize your frustration with the original builder you spoke with who agreed upon a price and then subsequently backed out.  We also understand that you had another quote that was above your price contingency.  We know that construction costs can vary greatly between builders.   
  When you notified your project manager and sales consultant that the original builder you selected backed out, they both immediately went into action to offer you support while you worked to select a new builder. Several builders were contacted, some you stated were over budget, but you personally met with one builder that submitted a detailed bid in writing that met the building cost stated on the contingency you signed. Therefore, you have a quoted build cost for a dry-in and foundation that meets your contingency price.  
  Per the terms of the build price contingency, we cannot exercise this contingency due to you receiving a build cost that meets the terms of the agreement.  
  Your delivery date is scheduled for 8/23/23, and Southland is committed to helping you move forward.  
  Thank you 

  Customer response

  05/25/2023

  Complaint: ********
  
  I am rejecting this response because:
  

   South Land Homes are requiring that our house be build by David **** who put a bid in that met the contingency. However, David **** does not have a license according to www.buildzoom.com.

  BuildZoom.com shows ***** **** **************** has no license on file. There is a bad review against him on how he started a log house and was threatend to be sued due to him not building the house. David's score is 0 and BuildZoom recommendation is to use a builder with a score of 95 or above.

  South Land Homes states they do not recommend or warrant any builders. It is completely on the buyer to find a builder. But South Land Homes recommended David **** and are using him to meet the contingency. 

  Sincerely,
  Ricky R*****

  Business response

  05/26/2023

  Mr. XXXXX,
  
  As you rightly said, you have received a quotation from a builder that has met the contingency limit.  Therefore, the ability to exercise your contingency is nullified.
  
  You should understand that in the state of Kentucky, a builder’s license is not required.  You asked us to help you find a dry-in builder for your home and a contractor for the basement which, we did, and they have provided you a price within the contingency limit.  The dry-in builder and contractor for the basement would operate under you as the General Contractor, again not requiring a license.
  
  I trust this clears up the complaint.

  Customer response

  05/31/2023

  Complaint: ********
  
  I am rejecting this response because:
    Read the reviews on David **** which clearly states he is not a creditable builder. SLH states they do not warrant or recommend any builders. SLH came up with this David ***** SLH homes on their own had talked to David **** and said he would build the house for the contingency. I meet with David **** at the job site and he had never seen the blueprints or even knew the size of the house. So how could David **** and SLH arrive at a price when he had never seen any blueprints or knew the square footage ?

   I spoke to Rebecca ***** (our project manager at SLH) she read David's review and she agreeded with me he wasn't crediable.

  Sincerely,
  
  Ricky ******

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  We purchased a log home kit with Southland Log Homes in January 2021, we were given a list of builders to contact regarding building the house. We settled on a builder and our log home kit was delivered in February 2021 and sat in the weather until August of 2022. In December 2022, the contractor finally started putting a roof on the house and then the house sat again in the weather without the metal until March of 2022 full of mold and mildew. Repeated calls with Southland log homes went unanswered, the only response we received is that they would not recommend that builder again. The builder promised our house completed on 3 time frames and was never completed. Our house as of December 7, 2022, is still not completed. Southland does not accept any responsibility for what we are going through even though they recommended this builder.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered $495 of 6" siding. I had to pay my carpenter $400 to drive to Southland's mill and bring it back to our house in North Carolina. The siding was <6" and unusable, according to the carpenter. I had to buy alternative siding for the job. I emailed Kristin S********** and Stephen K***** on 9/8/2022 informing them of the problem and did not receive a response. I called Kristin on 9/22/2022 and left a voicemail with no response.

  Business response

  10/14/2022

  Business Response /* (1000, 8, 2022/10/04) */ Southland Log Homes manufactures our 6" siding to an actual 1 1-2"x 5 5-8" reveal which matches a Southland Log Home system. It is unfortunate that our standard product didn't meet the needs of your project. We will be reaching out to the customer to offer a refund for the 12 pieces of siding at a taxable amount of $534.60. Consumer Response /* (2000, 10, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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