Complaints

This profile includes complaints for Mungo Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mungo Homes has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mungo Homes

  441 Western Ln Irmo, SC 29063-9230

  
• 

  Mungo Homes

  16112 Chowning Dr Nw Harvest, AL 35749

• 

  Mungo Homes

  Huntsville, AL 35801-5573

• 

  Mungo Homes of North Carolina, Inc.

  2514 Reliance Ave Apex, NC 27539-6346

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Mungo on 10/14/2023. I have a 1 year warranty on the home. The HVAC system was not installed properly. I brought this to Mungo's attention on 12/17. They sent ***** Services to repair the items on 12/18. They did not resolve the issue on that day. They came back out on 12/23 and attempted to resolve the issue. They corrected several mistakes from their install, but it did not resolve the issue. They came back out on 12/28 and allegedly corrected several other mistakes from their install. It did not resolve the issue of water leaking from the unit into the pan which is what I originally reported. ***** services is incompetent. Their install was not done correctly, and they have been unable to repair it after multiple attempts. I want a professional and knowledgeable HVAC company to come and correct the issues and do a full inspection of the HVAC system.

  

  Business Response

  Date: 01/09/2024

  Mungo
  Homes places a high priority on integrity, homeowner satisfaction, and standing
  behind the work we perform. We acknowledge the homeowner’s frustration
  regarding their HVAC unit and apologize for the misdiagnosis and incomplete repairs.

  While we
  agree the process has not gone as smoothly as we deem acceptable, to ensure the
  manufacturer’s warranty stays intact the original contractor must make any
  necessary repairs. We understand this means an additional trip to the home,
  which isn’t ideal for the homeowner, however the contractor and Mungo Homes are
  committed to making this right.

  We kindly
  ask the homeowner to allow the original installer to return to complete repairs
  and in doing so offer the homeowner an extension of the warranty coverage. 

  

  Business Response

  Date: 01/10/2024

  Mungo Homes sincerely apologizes for the delay in repairs
  and the ensuing inconveniences. ***** is responsible for the warranty coverage
  on the homeowner’s HVAC unit on behalf of Mungo Homes therefore we are unable
  to send an outside contractor to assess the unit or make repairs. We are
  dedicated to working diligently with the homeowner to ensure additional repair
  visits are executed as quickly and efficiently as possible. 

  Customer Answer

  Date: 01/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I’m not sure how many times I can say the same thing  ***** has had 4 opportunities to get it right and they have not  they have wasted numerous hours of my time.  They are clearly not capable of fixing the issues  my warranty is with Mungo. Mungo is responsible. I have offered two very reasonable solutions: 1 - compensate me for the 15 hours of my time that has been wasted due to Mungo and *****’s errors as well as any time spent fixing it going forward  2 - send someone else that knows what they’re doing to fix the issue.

  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home built by Mungo Homes in 2020 and moved in that December. We noticed several issues throughout the home but chose to overlook the things such as paint drippings on floor, wood stain from stairs on baseboards, recess lighting dropping out of ceilings, etc. What we are absolutely not okay with is the poor quality of work. Some rooms are extremely hot in summer and cold in the winter even with the heat/AC. We will need to hire someone to figure out where Mungo dropped the ball on that. We have a roof leak due to poor workmanship. We noticed water leaking all over the front of our garage whenever it rained. We contacted our insurance company who told us we would have to pay a 2k deductible to fix the problem. The wood was completely molded which if not caught early could have continued to spread and worsen and in turn making our family sick. My husband is a disabled veteran with breathing issues. We truly regret building with this company as I see we are not the only ones who have had issues with them. Shame on you Mungo Homes.

  

  Business Response

  Date: 10/12/2023

  As a demonstration of our commitment to quality, we provide
  all homeowners with a Quality Builders Warranty when they purchase their Mungo
  Home. The warranty coverage is most comprehensive during the first year,
  with limited coverage during years two through ten. When any issue was brought
  to our attention by the homeowner during years one through two, we made sure to
  assess the issue and address it, if warrantable.

  We value our homeowners and take their concerns seriously. As
  such, a Mungo representative will contact the homeowner directly to further
  discuss their concerns. 

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in May of 2022 and have had continued issues since the day I moved it. Bowing stud in framing 6months after moving in. Holes/Chunks out of concrete slap that could be felt through the carpet. Sagging shower floor with no support under shower. Frozen pipes first winter in home. Most of them were fixed and covered by my warranty, but other issues that continue to happen are being ignored by Mungo. 13months after purchasing my home my carpeting is falling apart! Bare spots in a room that isn't even used, contacted Mungo Customer portal and was told my home is out of warranty nothing they can do. Now I have to replace carpeting. My roof was leaking within my 9months and that was fixed supposedly.....now the roof is leaking again in the same room not a foot away from where the first leak was! I shouldn't have to now contact and roofing company and pay to have a roof repaired that isn't even 2 years old!
  My HVAC unit is not keeping up with the temperature it is set on during the summer months. Call the company that Mungo had install and of course they say nothing is wrong it.......he tells me I need to raise the temperature in my house if I want it to keep up? After another company looks into it more Mungo installed a unit that is too small for the square footage my house......of course out of warranty. But Mungo never should have installed a unit that isn't big enough for my home. So now I have to purchase a new unit for a home that isn't even 2 years old if I want to be cool during the summer. Also, have to pay to have additional insulation added to my attic. AGAIN, not something I should be dealing with on a home that isn't 2 years old!
  My attic doesn't have sufficient insulation which is also adding to the HVAC not keeping up. My pipes in my attic froze the first winter in the house.......again.......not something that should be happening in a home that is 2 years old.

  

  Business Response

  Date: 09/28/2023

  Mungo Homes is committed to standing behind the work
  we perform. Although the home is outside of the first-year warranty period, we
  would like to ensure all homeowner concerns are evaluated.
  

  A Mungo Homes representative will be in contact with
  the homeowner directly to seek additional information and to schedule a visit for
  review. We look forward to working with the homeowner to ensure a satisfactory
  resolution is reached.

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since before I signed to buy this home, I told Steve M******* the mayor of Lexington also work for mungo homes, I told him that there’s too much water in the grass, he said standing water with in 10 feet of the home is bad. I said I see that…i need that fixed then…he said no worries move into the house and then put it in the 30 day review to get fixed. I have been in the home a little over 1 year, they continue to not fix the problem. We have and irrigation and grading problem because ********* ***** doesn’t know what they are doing and refuse to fix my front and back yard. My bathroom has a leak behind the master shower walls, they fixed it and it still leaking. My windows in the winter time keep my rooms upstairs freezing to which. They told me that’s normal. I have a lot of issues and I am tired. I feel cheated by Mungo homes, they need to stop being in business until they fix everyone’s house issue!!! They need to fix every yard!! Authorities need to get involved!! I had Dale the warrenty manager I thought this man would help me and all he did was ignore all my text after ********* ***** came and left my yard a bigger mess. What do we have to do to get help???!! This company need to be out of business!!!

  

  Business Response

  Date: 08/22/2023

  Mungo Homes makes every effort to address all homeowner
  issues. We do our best to align the expectations of our customers with industry
  construction standards and warranty parameters. Multiple appointments have
  occurred at this home to address concerns previously submitted.  
  
  Although the home is outside of its first-year warranty
  period, Mungo Homes will reach out directly to the homeowner to review all past
  issues as well as any new concerns. We will ensure all questions have been
  addressed and any warrantable corrections made.

  Customer Answer

  Date: 08/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They purposefully never came back responded or anything to make sure it was outside of my 1 year. These issues are from prior from the beginning as well!! My master shower is still leaking!! The problem was not fixed. My grass was never properly fixed and I showed Dale the manager in videos and text and he ignored me. If they did their work according to high standards etc I wouldn’t have these issues still!! I called mungo yesterday after 3 weeks of waiting for a reply they said someone would call me no one did. This is completely unfair. I would need a person who is higher up to come to my home and see what I am taking about their automatic reply to bbb isn’t working. By law when a homeowner of a new construction home ask for something to be done it needs to be done within 60 days!!
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 08/25/2023

  A member
  of the Customer Care team has spoken with the homeowner and scheduled a
  warranty review visit for August 30, 2023. All homeowner concerns will be
  evaluated at that time to determine how to proceed. We look forward to working
  with the homeowner to ensure all warrantable items are repaired. 

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mungo builds junk homes. We have a new construction and moved February 2023 and have had multiple things broken. To get them fixed is next to impossible because no one shows up to do the job. They don’t care about their work or their customers. We are still waiting on repairs to happen since march. It is now august and yet we have another no show.

  

  Business Response

  Date: 08/09/2023

  We extend our sincerest apologies to the homeowner for their experience during the warranty process, and for the frustrations encountered. The length of time it has taken to complete repairs is unacceptable. We are working to ensure all remaining repairs are resolved expeditiously and would like to assure the homeowner they remain our top priority. 

  

  Business Response

  Date: 08/14/2023

  Mungo Homes apologizes again for inconveniencing the
  homeowner while working to complete warrantable repairs. The homeowner has been
  contacted by our management team, and we have agreed to complete additional
  repairs as a gesture of goodwill. An appointment will be scheduled directly
  with the homeowner once all necessary materials have arrived.

  We greatly appreciate the homeowner’s patience and
  understanding and will continue to remain in contact until all repairs have
  been scheduled and completed.

  Customer Answer

  Date: 08/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract to build a brand new Mungo home. We followed the contract requirements including providing a large deposit, keeping up with appointments, and selling our house within the timeframe requested. Approximately three weeks prior to closing we had a meeting with the builder (Eric), the sales associate (Cindy), and our realtor to discuss some issues with the house that needed to be fixed including crooked floor tiles in the master bath, mismatched stairs, and kitchen countertop seams/damage. Eric became defensive and argumentative regarding the issues. After the meeting, it was agreed that they would start fixing the problems. Cindy mentioned to our realtor that Eric gets defensive at times, but will work toward resolution. Two weeks prior to closing we were trying to set up our new home orientation appointment which proved to be difficult because Eric did not have any flexibility in his schedule on a holiday week. I emailed a day a time that would work for us and that’s when all communication stopped. Both my realtor and I asked to speak to a manager (Cristina), but we were told no by Cindy. We called customer care because we had not heard back from anyone at Mungo directly. Cindy called our realtor and told her Mungo was cancelling the contract because we contacted customer care and that was “the final straw”. She also stated that “we wouldn’t be a good fit for the community based on our Facebook complaints” and that we said we “didn’t want the house and were unhappy”. After over a week my husband was finally able to talk to Cristina who had already made up her mind about cancelling and had no interest in hearing our side of things. She casually talked about her Disney Cruise that she had been on while everything was happening with our house and then abruptly said they were ending the contract anyway. Cristina stated Mungo would take a “loss” on the house, but actually listed it for more money. This is a horrible way to treat customers.

  

  Business Response

  Date: 07/27/2023

  Mungo Homes strives to provide a positive homebuying
  experience for all customers, and we take complaints seriously. We are a company
  who prides ourselves on upholding our core values in doing the right thing and
  holding ourselves to the highest standard. We are aware of the situation
  regarding the contract initiated and terminated by the potential homebuyer, who
  has been contacted by our management team.

  The potential homebuyer asked to terminate
  their purchase agreement. We acquiesced, agreeing to all terms sought by the
  homebuyer.

  While we are disappointed we were
  unable to reach a resolution, we feel we executed all terms of the contract agreement.
  Ultimately, the decision was made by the homebuyer to move forward with signing
  the termination agreement. 

  

  Business Response

  Date: 08/03/2023

  Mungo
  Homes remains disappointed we were unable to reach a resolution as we value all
  our customers and strive for positive long-term relationships. The statements
  presented undermine our core values, foundational beliefs, and code of ethics.

  Even though this relationship did not proceed as intended,
  we feel we honored the homebuyer’s request and our contractual agreement with
  them. The homebuyer initiated the termination process, signed a termination
  agreement, and received their deposit. This acknowledged their agreement with
  the termination and the terms therein. Mungo Homes believes we have met our
  responsibilities to this homebuyer.

  Mungo Homes did not pursue relisting the home until a signed
  contract termination was received and the deposit returned to the homeowner via
  certified mail. At that time, with the contract terminated, we listed the home
  at the current market price. Our customers and their satisfaction remain our
  primary focus. We wish the homebuyer success with their future homebuying
  process.  

  Customer Answer

  Date: 08/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  This is simply untrue. Mungo continues to lie and I hope that all future home buyers stay far away. I have email upon email of us fighting to save our home which I am willing to publicly share. I had appliances scheduled to be delivered right after closing that I had to cancel when Mungo decided to terminate our contract. I placed a large non-refundable deposit with a custom closet company who was scheduled to come do closets 2 weeks after we moved in. We drove our 3 children to the schools they would be attending once we moved (which was a 45 minute round trip) for weeks just so they wouldn’t have to switch schools again after we moved. We spent money for a lawyer as our last resort to save our home who ultimately said that it wasn’t worth fighting because Mungo is good at lying. Why would I complain on BBB if I was the one who asked to terminate the contract and got what I wanted? I’m filing this complaint because Mungo simply ignored what we wanted and did not act in good faith. They simply did not want to pay for what I wanted fixed in the home and they knew they would sell it for more money. I just want others to be warned so their hearts and dreams aren’t crushed. Mungo hurt our family and we don’t want it to happen to anyone else. Just be warned. 

  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can confirm the sentiment shared by many who have said Mungo uses low skilled labor and then does everything in their power to make you go away when you have a problem, despite claiming to offer a 1 year warranty on just about anything and 10 year structural warranty. I can tell you from experience DO NOT take that as "peace of mind".
  
  We had many issues at 1 year including electrical wiring issues that, while paid lip service that they would fix have still not been addressed.
  
  Most recently we now have water ingress behind the garage door header trim due to defective sealant which was noted at closing and promised to be fixed multiple times. This was discovered when we started seeing brown stains running down our garage door. After investigating, the header is covered in mold. Now we likely have actual structural water damage, it gets worse every time it rains. I would consider this a major structural issue. And Mungo is silent despite multiple urgent emails and phone calls.

  

  Business Response

  Date: 07/21/2023

  Mungo
  Homes places a high priority on integrity, homeowner satisfaction, and standing
  behind the work we perform. Our goal is to provide the best customer experience
  for our homeowners and ensure concerns are addressed appropriately and within a
  timely manner.

  A
  member of the warranty management team has spoken with the homeowner and an
  appointment to continue repairs will be scheduled once assessments are complete.
  We look forward to working with the homeowner to complete all warrantable
  repairs. 

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mungo home on 3/31. Several issues with the home have not been fixed after being told it would be fixed within 30 days. I keep getting the run around and when you try to contact someone, no one ever answers the phone and they do not have voicemails. This company sells an unfinished product and does not stand behind its product. The warranty group gives every excuse not to fix something. I paid Mungo 310K for a brand new house, this is what I expect and this is what I want. I do not think I am asking for anything out of the ordinary, I would have never purchased an unfinished home if I had known they don't follow through.

  

  Business Response

  Date: 07/17/2023

  We
  sincerely apologize for the delay in the completion of warrantable items and
  assure the homeowner they remain our top priority. Although we strive to
  deliver a completed home, there are occasions when item completion may occur post-closing.
  It is our goal to complete any such items as soon as possible. We regret we did
  not meet this goal and appreciate the homeowner bringing this issue to our
  attention.

  A review
  appointment occurred at the home on Friday, July 14th. All warranty concerns
  were reviewed, and an appointment will be scheduled with the homeowner for repairs
  to begin immediately. We are committed to addressing all warrantable concerns
  and look forward to working with the homeowner to resolve all outstanding issues. 

  

  Business Response

  Date: 07/27/2023

  We sincerely appreciate the homeowner’s patience and
  understanding while we work to complete the remaining warrantable repairs.
  Materials have been ordered and a final repair date will be scheduled upon
  arrival. We continue to look forward to working with the homeowner to ensure
  all repairs are carried out to completion. 

  Customer Answer

  Date: 08/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I appreciate Mungo responding and working to repair items that are still pending. I am looking forward to these items being resolved hopefully. We still have a few items pending and will work with Rob for a resolution. 
  
  Sincerely,
  
  
  
  Todd L*******

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mungo Homes does not want to fix issues with their homes. They use unskilled labor and their homes show it! We have had dozens of warranty issues and some that were submitted during final inspection before we moved and at 30 warranty that still have not been addressed months later. We requested a supervisor to talk about the drywall seams that can be seen on walls and ceilings, just to be told that sunlight and house lighting make them visible from certain angles. The problem i can see them from all angles and from a distance, day or night.
  
  We have a drainage problem outside the house. Despite several complaints and images given since the before we moved to the house, finally a french drain was installed by Mungo one side of the house. The catch basin that would have helped with drainage wasn't installed when the french drains were installed, and the line drain is on an uphill. It is absurd to expect a pipe that is moving uphill to drain. When it rains or we activate our sprinklers, the front of the home continues to flood. I keep texting, calling, and emailing Braden, our warranty representative, and Dale, Braden's boss, asking for clarification, with no reply.

  

  Business Response

  Date: 05/15/2023

  Our goal is to provide the best customer experience for our
  homeowners and ensure concerns are addressed appropriately and within a timely
  manner. Any lack of communication is unacceptable, and we extend our apologies
  to the homeowner.
  A member of the warranty management team has spoken with
  the homeowner and scheduled a warranty review visit for May 30th at
  10:00am. 

  Customer Answer

  Date: 05/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: still waiting.
  
  
  
  Sincerely,
  
  
  
  ****** ***************

  

  Business Response

  Date: 05/30/2023

  Once the homeowner’s
  concerns have been evaluated on May 30th, we will determine how to
  proceed. 

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. We got our home from Mungo in April of 2022 and had some warranty issues that needed to be addressed. Last month for our 11 month warranty we had a warrantable flooring issue in the kitchen that was suppose to be repaired. The quality manager for Mungo reached out to me about this and said there vendor said they would not repair it because it was homeowner damage. This was not caused by use. We waited until the 11 month warranty to have everything on our list taken care of and you can tell that it was not homeowner damage. the manager agreed. We are owed a repair that has not been done. I tired to contact the quality managers manager and still no reply. My last effort despite BBB is legal action on failing there contract for home owner warranty repairs. There were even a couple other issues on our initial inspection and the final one I paid for that were not properly address in time and they drug there feet helping us. The worst of this is the lack of contact from managers and mungo for a resolution. The last issue is we were suppose to have a curtesy roof inspection that was never done from a leak. They are unprofessional and need to loose there jobs. I wold fire them for not helping the customer. I will also leave a review on the terrible experience we have had with Mungo home purchase experience, warranty related issues and time to solve problems the lack of quality of the home has caused us. We or anyone else should not have to go through this.

  

  Business Response

  Date: 05/18/2023

  The issue of LVP flooring damage was not noted prior to the
  home closing and was not received via service request until the submission of
  the homeowner’s 11 Month Visit request. Mungo Homes and the flooring installer reviewed
  the issue at the time of that visit and determined the damage was not related to
  installation or manufacturing. Therefore, the issue was deemed unwarrantable,
  and no repairs were necessary.

  A roof inspection was previously scheduled but later
  cancelled due to a rain event on the day of the appointment. We apologize to
  the homeowner for the delay in rescheduling the roofing inspection. A member of
  our warranty team will be in contact with the homeowner directly to schedule an
  inspection to occur as soon as possible. 

  

  Business Response

  Date: 05/31/2023

  The roofing inspection has been completed, with minor
  repairs being made and confirmed by the homeowner.  

  Although we hear the homeowner’s frustration, we are
  unfortunately unable to recommend vendors for work to be completed outside of
  the warranty period. When home repairs are needed, we recommend obtaining multiple
  quotes, and ensuring those hired are both licensed and insured. Local homebuilders’
  associations offer searchable directories that may be helpful in locating
  industry professionals. 

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You are able to do whatever you want to do you just refuse to and in the proper manner as professionals 
  
  
  
  Sincerely,
  
  
  
  ***** ****