Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/20/22 Got a split heating unit for 2nd story house and main level. It was installed in my attic above my son's room.3/11/2023 water leak coming from the attic3/13/23 Received a call to take care of my bill. After hours weekend fee
  11/5/2023 I emailed them asking about my service agreement when they were coming out to clean my unit and check it.
  3/20/24 We called them, asked them to come out to check why the master bedroom and bath was freezing cold.Jay stated they installed the thermostat wrong in the hallway. Moved to master bed
  5/20/24 Had another water leak, ( unclogged it again) I get a call to take care of this bill..Your service agreement has expired $50 to cover this visit ( 6mo).
  6/27/25 Friday night late, Another LEAK., we cleaned it up again, water buckets, towels, shop vac. Tiles are soggy, and stained. Water stains on the flooring.
  started leaking again at 4 am Monday morning.
  7/1/25 He gave us the clear and said it was just mildew.
  
  6/30/25 Jay came out to inspect what was wrong and why it keeps leaking and damaging my ceiling. He explained to my husband the trenum was full of water, drain that, lift/ level furnace to put a larger drip tray underneath it. It wasn't big enough. Reinsulate the drenum, and move the sensor to the correct place. He was going to get a list for his technicians to come out and fix it. NEVER did he say let me get you an estimate. When he said REDO things from the way it was installed, I thought free- He Installed it,7/1/25 His 2 guys came out 11:05 to 1:13pm fixed it all7/8/25 I received an email, Statement attached, billing me $960 it stated Labor and material to replace drain pan, redo insulation of plenum, leveling of hvac unit, adjust for proper flow, moving the sensor to the correct spot (That"s all installation issues)
  7/15/25 I called another company to do the ceiling. Estimate was $500
  (the company Jay suggested set 3 appt's and my husband waited all day and he never showed up when he said he was.)

  Business Response

  Date: 07/29/2025

  Miss ******* called us in 2022 to install a new furnace while reusing the existing AC evaporator coil and drain pan underneath that evaporator coil. The furnace we installed is a 80% efficient furnace. These furnaces do not require a drain pan as they don’t create condensation. This coil that leaked recently was 12” from our new furnace.
  We have not been to the house since early 2024, at which point was a thermostat issue. When she called in June 2025 about the water overflow issue, we found drain clogged, found that the cinder blocks under the ac coil caused the 3/8” plywood to be warped and had caused the pitch of the ac coil to be slightly incorrect. The biggest problem was the husband had blown water into the ductwork plenum using compressed air.
  When going this year we re-pitched unit, installed foam blocks and re-insulated plenum  because of the wet Insulation, and installed new larger drain pan to cover any water that ends up in plenum in the future.
  If payment is not made within 30 days of repair we will be filing a lien on home.
  Thank you.

  Customer Answer

  Date: 07/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  

  I have hired an attorney and we will go to small claims court and let a judge hear both sides.  Due to us trying to reach a “ “settlement agreement.  “. 
  I will also be asking for my ceiling repairs to be paid for, if this is the route they would like to go.     Thank you for trying to help .  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 08/11/2025

  Ok thanks.