Business ProfileforSansbury Eye Center

Sansbury proceeded in telling me there's no balance after my contact fitting - then called me requesting payment 2 weeks after the fact - only because whoever billed it didn't bill my insurance correctly. This was brought to their attention only after I inquired about purchasing contacts from another location. I specifically asked if there was a balance prior to leaving my appointment (at checkout) and was told no "I was good to go" - as I would've paid it on site. I called Lexington location to order contacts (as Forest Dr. didn't have my trials in stock) - they informed me that I didn't pay my contact fitting fee, which I was never notified of and NOT the reason I was calling. I was told I'd have to order from the location my appointment was at. So, I call said location (after visiting in person) to get contacts ordered and I'm told $89 (out of pocket cost for contacts is $16-$20). So because the Lexington location notified Forest Dr. location (where I've been seen), now they're requesting payment. I haven't receieved anything in the mail, not a phone call - not to mention - I was at Forest Dr. location in person, and STILL wasn't notified of the fee I owed. Not until I called Lexington, has Forest Dr. said anything about payment. I cannot be billed after the fact, when I was told there was no balance at time of my visit. I will be calling my insurance company and cancelling benefits for 2023. I'll be going back to America's Best, where the staff is professional, friendly and don't try to price gouge every patient that comes in. I have learned first hand I don't want to do business with Sansbury or carry on a medical relationship. The receptionist should've billed me out correctly, and if there was indeed a balance for the fitting - I should've been notified immediately, especially after asking specifically about a "co-pay" or balance.