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Business Profile

Heating and Air Conditioning

Boiling Springs Heating & Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new A/c system with 10 year warranty parts labor and 8/302021. When we recently needed repairs we called our company they were going to come out but the owner the same owner who’s name is on the warranty says he and his business partner parted way due to drama and he would not be honoring our warranty even though he is doing business out of the same building with the same number. We tried to reason with them but they will not answer phone calls or return messages. From the start of the installation they did not give good customer service we had them out for a general maintenance check February 2023 they told us it needed a part they had to order. We never heard back from them after that and tried to call and got no response I called from a different number and got an answer and they said the owner Jason M***** would call back and he never did left several messages and now our ac is out and power is down due to hurricane so even when power comes back we will not be cool because he refuses to come out and honor our warranty and service our unit that he sold us and says we are no longer his customers because he and business partner parted ways.

    Business Response

    Date: 11/08/2024

    Thank you for allowing us to respond to this complaint. We reached out to the customer 3 times to no availability and then he reached out to us, upon conversation about us offering to coming out and he said no and hung up. We are willing to come out and take a look but we  can’t fix an issue if he’s going to act childish and hang up the phone. 

Boiling Springs Heating & Air Conditioning, LLC is NOT a BBB Accredited Business.

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