Complaints

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• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a major problem with Marcus Blanchard the owner of just for fun playgrounds in John’s island SC or the greater charleston area. He installed a playset at over 4k last year. His five foot tube slide was ripping off. Under warranty he replaced the top part only, said his guys installed wrong, fired them, told me another family had same issue. New team came and concrete the slide into ground and replaced top piece only. I have supplied so many pictures showing the slide is cracking at every bolt bc they’re too tight. Some slots are missing bolts. Plastic is cracking. This is 100% unsafe and can’t be used. I demanded a full new slide. He said it’s waiting six weeks. He has denied our requests to review his assembly instructions. He states he is folllowing manufacturer instructions but refuses to tell us who he is ordering parts form. He has since ordered a new slide supposedly in a six week wait. My four year old is not using the slide and the new slide is ripping away from the wood again. He is accusing me of lying and using the slide despite me assuring him we are not bc it’s not safe. It could drop five feet with a toddler in it. He is refusing to install a new slide with myself or an engineer present. He is not forth coming with Info, hiding info, seems shady. And now he wants access to my property without me present. His team had left trash in my yard and dirt piles not picked up. He refuses to be present; refuses to get me sound reasoning what’s going on. He’s ride, condescending and treating me beneath him for being a female. This is unprofessional and bordering the need for small claims court. I want a safe slide installed and I will be present on my own property when this occurs. I want resolution. Respect and want him acting in a professional manner. I have never been so disrespected by someone who installed utter crap in exchange for 4000$.

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to respond to Ms. ******’s concerns.

  Ms. ******’s custom playset was installed in June 2024. Upon completion, she expressed satisfaction with the installation, stating she was “happy to pay” her final invoice and that the crew were “great guys and did a great job.”

  Ten months later, on April 6, 2025, Ms. ****** reached out regarding issues with the slide. On April 29, 2025, my team and I went there to implement a proven solution that had successfully resolved a similar issue for another customer. While that prior customer did not report any further problems, Ms. ****** continued to report difficulties. On May 20, 2025, she requested a full replacement slide, which I agreed to order. As this was a special-order item, I advised that it would take approximately six weeks to arrive.

  To accommodate an upcoming birthday event she was hosting, I offered on May 22, 2025, to install a temporary standard wave slide at no charge until the replacement arrived. On May 27, 2025, Ms. ****** declined this offer.

  While we awaited the arrival of the replacement slide, Ms. ****** continued to email regarding her dissatisfaction with the slide, and the tone of her communications became increasingly confrontational. She stated that she had contacted a slide manufacturer she believed to be our supplier. That company declined to speak with her directly, as she is the end user and not a direct client.

  Ms. ****** expressed frustration that we did not disclose our supplier’s information and referred to my conduct as “shady.” She also raised concerns about our pricing, comparing it to retail prices found on websites such as Amazon and Lowe’s. We respectfully noted that such comparisons are not directly applicable, as our pricing includes materials, shipping, and professional labor.

  At one point, Ms. ****** appeared to misunderstand a request regarding access to her property, believing she had been told she could not be present during the replacement. In fact, we simply requested that our team be allowed to work without ongoing oversight or unsolicited direction, in order to maintain a safe and efficient work environment. While we value our clients and strive to meet their expectations, we also have a responsibility to protect our employees from potentially disrespectful or disruptive behavior.

  Despite our efforts to resolve the issue—including ordering a replacement slide and offering temporary solutions—Ms. ******’s correspondence continued to include accusations that both my company and I personally were acting “shadily,” along with repeated threats of legal action. She also alleged discriminatory treatment based on her status as a young single mother, a claim we categorically deny. At that point, I became particularly concerned about the safety and well-being of my crew and myself if we were to return to the property, given the nature of the accusations.

  Due to the escalating tone of her communications, the breakdown of trust, and the threat of legal action, we determined that it was in the best interest of both parties to conclude our involvement. On June 26, 2025, we informed Ms. ****** that we would be issuing a full refund of $1,235 for the special-order slide. As a gesture of goodwill, we also included an additional $300 to help offset any labor costs she might incur in hiring another contractor for installation. A check totaling $1,535 was sent via certified mail on June 30, 2025, and was received by Ms. ****** on July 5, 2025.

  We made every good-faith effort to address Ms. ******’s concerns throughout the course of this project, particularly given that she was referred to us by a personal acquaintance. While we regret that we were unable to reach a more positive outcome, we trust that the refund provided will assist her in pursuing a resolution that better meets her expectations. We remain confident in the quality of our work and take great pride in the value and enjoyment our services bring to our clients and their families.

  Customer Answer

  Date: 07/14/2025

  I am rejecting this response because: Marcus is acting like his safety is at stake which is absolutely ridiculous. I have sent numerous pictures via text and email for months to Marcus with limited replies. He was made aware of all the breaking parts and refused to come look. Email correspondence’s report me asking multiple times for him to come look at his set. He doesn’t respond. He installed a slide that is a safety hazard. He asked me in emails if I wanted a replacement ordered multiple times. He likely never ordered one. He told me it was “expensive”, why is there is a warranty. Marcus runs a shady business by refusing to give me his supplier, his assembly instructions. He told me he can’t supervise every job he has and has to rely on his men. Two teams came and broke the slide, installed incorrectly. Marcus has Facebook reviews where ppl state they were threatened to not have their defects fixed if they didn’t remove their negative review. This guy is absolutely shady. That common connection said he can’t believe you would put your name by the poor work exhibited at my house. Marcus is condescending, cuts me off, doesn’t reply, won’t come look, makes excuses for not coming and won’t honor his warranty. Multiple companies have voiced they won’t touch his work bc he is a liability. This man lives three miles from my house and doesn’t do any work on weekends, he could stop by to see the poor product installed in my yard and for months refused to. I left multiple voicemails asking for a return call, texts requesting calls and emails. He won’t reply. This is a playground company that doesn’t take seriously the safety of a child. It’s sickening. Let this complaint be on his BBB profile forever so others are forewarned. 
  
  
  
  Sincerely,
  Maureen ******

  Business Response

  Date: 07/19/2025

  As noted in my previous correspondence, I offered to install a temporary standard wave slide at no cost while we awaited the arrival of the replacement tube slide. This offer was made both as a courtesy to address Ms. ******’s concerns and to promptly remove the damaged slide from her yard. Most importantly, it was intended to ensure a safe interim solution. Ms. ****** declined this offer but has continued to hold us responsible for the presence of an unsafe slide.

  It is important to note that it is standard business practice not to disclose detailed supplier information to customers. This policy exists to protect businesses from being bypassed by customers or competitors and is not an attempt to withhold information or act deceptively, as suggested.

  We believe that the email and text communications—along with the photos shared—adequately conveyed the relevant concerns. Given that a replacement slide had already been ordered, we did not see a need for an in-person meeting or further discussion.

  Ultimately, because we were unable to provide a tube slide that met Ms. ******’s expectations, we honored the warranty by issuing a refund in excess of the amount she paid for the slide. We consider this issue resolved and see no further need for continued communication on the matter.