Business ProfileforVacation Homes of Hilton Head

** ****** * ********* *** **** **** **** ******* ******* ******* *** **** ******* *********** ******* We have a signed contract with them. Here is a partial list of the many issues we faced, & we have photo's to share. I have tried to resolve peacefully. Management not interested, offered only $300. Contract violations. Did ask to be moved to another property. It was ignored. • Maintenance unannounced entry into an occupied bedroom, that had door closed & woman in bed- maintenance did not call, just opened door, walked in. •maintenance just showed up, I was told to expect a call, (per Drew- did not happen) & therefore I was not present. • maintenance there 80% of our visit; property mgr &maintenance requesting I take pictures and send list of issues on my time. • black mold- on wall, maintenance (Mike) exclaimed, oh this is bad... • black mold treated & personal items impacted; which were thrown away & re shopped for ; clothing had to be rewashed- son staying in that room left 3 days early. Got sick. • toilet paper wads on wall- cleaned on day 5 • blood on comforters- had to wash before using. • trash under bed, candy bar wrappers, gum wrappers. • pool dirty and pool maintenance not done until Tues, on day 4 of our visit; pool over chlorinated to help clear up water; we were advise 'this was it', no time to get back and check on the pool. •dirty glasses in closet, utensils under beds. •dangerous deck- maintenance agreed; homeowner must address asap. I almost walked through rotted board-we marked them •pool tree maintenance done, rendering pool area unusable for a bit in late morning day 5. • toilets- we fixed toilet in Jacuzzi master- handle was broken. maint fixed guest one •pop sprayed all over one closet- at arrival. • torn &/or broken fixtures; dirty couches , dirty chairs, maint. disposed of torn items; they agreed it is bad • coffee pot broken, no basket; dishwasher doesn't wash properly, leaves soap every time • bad customer experience