ComplaintsforDistinctive Granite & Marble
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Counter tops were installed summer of 2021. After a few months we noticed stains on the stone that weren’t going away. We contacted the sales person and she had some one come look at it after a long period of time. By that time it was May of 2022 and we were away and wanted to get the countertops resealed after our return since the expert said it wasn’t sealed properly. This was approved through our original sales person who left the company. Now that she is gone the owner will not return phone calls and will hold up his end of the bargain to correct the issue. To top it off another sales person and, according to her, the owner say there were sealed properly. Neither have ever been on site and have never seen the countertops. Now that this has happened we are hearing lots more issues that others have had apparently this is normal for this company. The cost to fix this is 2-3 thousand and after paying over $7,000+ for countertops we feel that they should have been properly sealed.Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company also owns AGM granite and Marble. We worked with both of these companies to find our quartzite. We have never had quartzite before and asked a number of times does this in anyway etch or stain and were told no. They guarantee we would be happy and if not they told us they completely stand behind their product. Well it was installed in our kitchen and we found out it does etch and stain. We have contacted the company a number of times telling them the situation and sending pictures of the problem. They first said they would work with us and send someone out to investigate. That never happened. We tried again to contact them and get some answers and they are now avoiding our calls.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.