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Business Profile

New Car Dealers

Jaguar Hilton Head

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached document regarding claim.

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician offer an oil change that was not requested i inform ****** ***** service rep oil change was not necessary since i witnessed oil being replace after new oil pan replacement by ********. They were to inspect the vehicle and check oil level as well as the requested repairs.
    On 10/09/23 I ******* ****** receive my car in great running condition to find out from a break down that the drive home was perform without what was told to me by service supervisor ****** inadequate oil level. That of course damage the engine.

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document
    Click here to Get the File - use the Password: ********
    *******************************************c=********

    Business Response

    Date: 05/17/2023

    Good afternoon,

    I have spoken with Mr. ******** prior to receiving this complaint and we have him scheduled for repair on Tuesday 5/23 and he will be provided with a loaner car while his vehicle is in for repair.  As I have stated to Mr. ******** previously, we currently have a major shortage of technicians, which is currently causing us to be overwhelmed in our service department.  I have just recently taken over this store, and am currently making great strides in hiring additional technicians.  I expect us to be able to handle our current capacity and provide the service our customers expect and deserve in the coming weeks.  I look forward to getting Mr. ********'s vehicle repaired next week.

    Thank you.

    **** *******

    General Manager

    Jaguar Hilton Head

Jaguar Hilton Head is NOT a BBB Accredited Business.

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