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Business Profile

Pest Control Services

Apex Termite and Pest Control, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex refuses to give me copies of any contracts I may have signed. They refuse to provide me with a printout of my dates of services and my payments. And they refuse to provide me with proof of cancelation of their services. They made an unauthorized auto-payment after their last service. I was not contacted about this transaction before, and they have not ever used this methodology payment with my account before. I believe I had a right to being contacted before changing this new method of payment, based on a precedent of method of payment. I was charged an overdraft fee of $32, because of this transaction. Social Security is my only means of income and that puts me on a tight, regimented budget, with little room for unexpected costs.

    Business Response

    Date: 09/25/2023

    ****

    We've tried many many times to reach you at your phone number at ***** ********. I've called twice today and Luke the pest control manager has called multiple times last week. I would like to get this resolved. We have no issues giving your statement or dealing with the overdraft fee but we are unable to reach you. Please contact me at ************ to resolve these issues. Thanks

    Austin H*******

Apex Termite and Pest Control, Inc. is NOT a BBB Accredited Business.

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