Customer ReviewsforMarley Lilly

They have good quality clothes. I order from them all the time.

Thank you for your kind words! As a loyal customer and rewards member, your satisfaction means the world to us. We're thrilled to hear that you're enjoying our products. Don't forget to keep an eye out for our exciting new releases every Friday. We're constantly innovating to bring you the best possible experience. Happy shopping!

I had ordered boot socks a couple years ago and love them. They are still holding up great and are basically in the same condition that I received them in. I finally decided that I should buy more because they're my favorite. I was super disappointed to find out that they have since changed, and not for the better. They are longer to the point of being too tall, and the quality of the material is not going to hold up long. The black pair looked awful after just one wash. Everything sticks to it, and the material is so soft that it seems to be almost shedding/falling apart. I reached out to Marley Lilly to express my disappointment, and the best they could do was a 50% store credit which I will likely never use. I also inquired about an email I was supposed to receive to review the items I bought. I have been checking my spam folder and nothing has come through (they said it should have come 2-3 weeks after receiving my order). The customer support person just said there's nothing she can do about it as they're only sent automatically, and then she sent me a link to a ******** page to leave a review there, but the link was a dead end. I found their actual ******** page and you aren't able to leave reviews. I noticed that there are no recent reviews on their website, either. Very deceitful and disappointing.

We Marleylilly investigated this complaint fully. During the three years between your purchases, our products can evolve due to various factors such as manufacturing processes or material changes. Our quality standards, however, have been maintained. The socks referenced in this complaint are solid black, and different from what was purchased previously. Washing them with times that shed can create the result you reported to Marleylilly Customer Support. We value your feedback and appreciate you as our customer! We feel a store credit is more than fair compensation for any disappointment.

I placed my 1st order with ML. My shoe size is 8.5 or 9 so I ordered a 9. They're at least 1 size too small and I cannot return them. I'm guessing it's due to personalization. There should be more information about sizing and return policy of item if they're not refundable. I now have a pair of shoes I cannot wear and cannot exchange. I would've skipped personalization. I checked reviews prior to my purchase too.

At Marleylilly, your satisfaction is our number one concern. I noticed you have not contacted customer service for additional support. Don't hesitate to get in touch with us at ************ anytime between 9 am and 5 pm EST M-F or email *******************************, and one of our agents will gladly assist you!

Just got my order, I ordered 3 items total, lunch box, back pack and a crossbody purse, very disappointed with the quality of the products, hard material and poor quality on the cross body purse strap, would not buy from the company again… extremely bad quality, very unsatisfied. ******* 

Our records show that on 1/25/2024, you reported an issue with your order, and our Customer Service team promptly assisted you. We acknowledge the inconvenience this may have caused and sincerely apologize for any frustration it may have caused. Upon review, we understand that you have chosen to keep the lunch box and backpack, and we are actively working with you to provide a replacement for the crossbody item. We are committed to resolving this matter to your satisfaction and ensuring that you receive the products you ordered in perfect condition. Thank you for your understanding and cooperation in this matter. We value your feedback and the opportunity to address and resolve your concerns.

Tracking details for my order is fake. Order originated in GA, seems to be on some kind of a road show around the country... Would have like to give a minus rating if possible ESTIMATED DELIVERY Sunday, January 14by 11:59 PM Jan 19, 2024 10:09 PM Left Facility Monroe Township, NJ, US Jan 19, 2024 10:09 PM Departed Shipping Partner Facility, **** Awaiting Item Monroe Township, NJ Jan 18, 2024 7:09 AM Left Facility Lockport, IL, US Jan 18, 2024 7:09 AM Departed Shipping Partner Facility, **** Awaiting Item Homer Glen, IL Jan 15, 2024 8:52 PM Left Facility West Valley City, UT, US Jan 15, 2024 8:52 PM Departed Shipping Partner Facility, **** Awaiting Item West Valley City, UT Jan 8, 2024 10:14 PM Left Facility Monroe Township, NJ, US Jan 8, 2024 10:14 PM Departed Shipping Partner Facility, **** Awaiting Item Monroe Township, NJ Jan 7, 2024 3:58 PM Left Facility Atlanta, GA, US Jan 7, 2024 3:58 PM Departed Shipping Partner Facility, **** Awaiting Item Atlanta, GA Jan 6, 2024 2:41 PM Arrived at Facility Atlanta, GA, US Jan 5, 2024 12:00 AM Label Created

Hi ***, Thank you for bringing this issue to our attention, and allowing me the opportunity to make it right! The bouncing around of your package was completely unacceptable and I have escalated it to our carrier to be investigated. It was a pleasure working with you to get this problem solved. Please reach out to me directly if there is anything else you need. Thank you for shopping ***************!

I ABSOLUTELY LOVE THIS COMPANY HAD 1 ISSUE THEY IMMEDIATELY FIXED IT AND HAVEN'T HAD ANOTHER THE LADIES THAT ANSWERED MY CALL WERE AMAZING I AM A COMMITTED LIFE LONG CUSTOMER

******, Thank you so much for being a Marleylilly customer, and for your kind words! We appreciate your loyalty and support over the years and look forward to what's ahead. Happy New Year!

Clothes are cute but there seems to always be an issue with shipping. The first time I ordered it took almost 3 weeks for the products to arrive. When they did come in, one of the monograms was incorrect. While the company did take care of the issue, I did not have the item for the planned family trip. I guess I should have known better ordering again. I placed an order 2 and a half weeks prior to a fall trip and again, no package arrived. When I did the contact us email all I received was a tracking number. I tried tracking the package and the only update is that a label has been received. I called the MarleyLilly the next day, and apparently the package is lost. The customer service rep offered to resubmit the order, however this does not help me for vacation, again!

At Marleylilly, we strive to be transparent with expected turnaround times, so that we never disappoint our customers. We understand our products are sometimes ordered for special events, and we want to get our products to our customers on time! I apologize there was a slight delay with the tracking update on your order. Looking at your order original order from October 25th, although there was a delay with the carrier updating tracking details, the package did arrive to you within the stated turnaround time. Even still, Marleylilly issued a remake order at no additional charge to you. Please reach out to our customer support team if you have any questions.

Followed all the rules and returned within the timeframe paid $15 for the return and still was only given a store credit. When I tried to call it for 15 Eastern standard Time, there was no option to leave a message and of course no one was available to talk to. They happily took our money, and we followed all the rules yet we have to have store credit! Very disappointing!

I'd love the opportunity to look into this further for you. I was unable to locate an account with the email and name on this complaint. Please email us at ******************************* or contact us at ************ from 9 am-5 pm EST Monday - Friday. We look forward to hearing from you.

I’ve been dismissed by customer service. The front hem of a shirt is wrong. The left side is longer than the right. CS told me it’s correct because the front and back are supposed to be different lengths. That doesn’t explain the front being different lengths from side to side. I sent a photo. I can only assume she didn’t look at it because it’s so obvious. I understand the front is shorter. But why is the LEFT shorter than the RIGHT?

I apologize for any misunderstanding in your communication with Customer Service. After review of your account, I see that a store credit has already been applied to your account. Should you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service department.

I purchased two bags and got free earrings as a new member. Did not disappoint at all. I plan on purchasing in the near future. Amazing customer service.

Thank you for shopping with Marleylilly! We are thrilled to hear we exceeded your expectations. Thank you so much for taking a moment to give us a positive review. We look forward to hearing from you again soon.