Business ProfileforTop Flight Movers, LLC

On Fri, 02/03/2023, Top Flight Movers (TFM) arrived to move our items from an apartment to a residence. TFM duly performed the move and we duly paid $1170.00. While unpacking on Wed, 02/15/2023, one of a pair of Nautilus Bowflex SelectTech dumbbells was found damaged rendering it unable to be used. The adjustable knob will not move due to a broken plastic handle tab. I attest and affirm that this dumbbell was usable and functioning up to the day of the move and was undoubtedly broken during the move by TFM. We were told by TFM that they would take extra care of our items, that this is their job and to not worry about damage as they would be placed in the smaller of one of two trucks that arrived for the move. After careful consideration and convincing by TFM, we allowed TFM to move some of the items we had set aside to move ourselves, including said dumbbells. Upon finding one of the dumbbells broken, we have contacted TFM on several occasions with a request for a claim form and/or repair/replacement options for the dumbbell to no avail. On Mon, 02/20/2023, we called to advise on the damage and to ask what we needed to do and was told the owner was out-of-town until Mon, 02/27/2023. After receiving no phone call at that time, we called back on Thu, 03/02/2023, and left a message for a return call. On Fri morn, 03/03/2023, we called and left a message with a return call made to us by the Operations Manager and was told to call for the owner early Sat morn. When we called on Sat, 03/04/2023, we did not reach the owner and we were told that the Operations Manager should have handled our issue, that the owner was aware and researching a part and to send pictures of the damaged item to the TFM email address provided. On Mon, 03/06/2023, I emailed pictures to said email address with no response as of today, Thu, 03/16/2023. We are filing a complaint to seek resolution in the form of either a replacement part or, should that not work, a replacement dumbbell.