Complaints
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
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Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my home in October 2020 and on Wednesday, November 30th I noticed rain from my ceiling during a thunderstorm. I called SK Builders and Warranty line on 12/30/22 twice, 12/01/22, 12/02/22 twice and left messages with the warranty line and someone named Eddy. I find it very unhelpful and inconvenient to be sent straight to voicemail and not actually speak to someone in warranty. I never get an answer directly and must await a call back because the only way of communicating is leaving a voicemail. After I left a voicemail, someone did send a roof worker to my house without me being present. I know this because I called to confirm when he would come to my home following work. He told me he would send pics of my roof to me via text. He spoke poor English and I was not told what was the cause or the type of fix this was to my roof. The SK warranty associate was the one who needed to contact me, speak with me of the condition and relay any important information. I needed to be present or at least kept up to speed with my home which is my investment! However my ceiling is still cracked from the inside with no response. This is unacceptable and **** poor customer service.
To this day, I have not heard from anyone from SK Builders and I am very unsatisfied. My home is only 2 years old and not having this issue resolved or even a call back to address my ceiling is not okay!!!
Business Response
Date: 01/16/2023
The warranty for this home expired October 30, 2021 through SK Builders. Still, the Roofing contractor agreed to go to home since he could review without going inside. Our understanding repairs were scheduled for December 14. We will reach out to homeowner.
Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Puchased a Newly Constructed Home from SK Builders January 2022 for 400,000.00
I have Warranty Reported ongoing problems SK has either Ignored, Not fixed or came to my home and did incomplete unsatisfactory , shotty bad and Messy work.
My Roof is damaged and badly gapped shingles and a hole in Roof that they never fixed.
My Lights and Electric in Home turn on/ off Glitching throughout the day
They damaged my exhaust range Hood and the Ceiling where Exhaust hood is installed
My vinyl is buckled
Hardwood Floors squeaks also a couple soft spots in floor in the home
Very Bad Sheetrock and crooked Chair Rail installed in formal dining room
Wrong Color House Vinyl Siding and Garage Doors as well as wrong Master Bath floor and soap ceramic tiles installed by SK,
When i bought this to SK attention during construction of the Home. I was told they werent going to change my home to the colors I chose and they just swept my complaint under the rug. ( BREACHED CONTRACT )Business Response
Date: 11/15/2022
We have been working with customer and will continue based on conversations we have had with her prior to this post.
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