Complaints

This profile includes complaints for Fabricare of Greenville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fabricare of Greenville has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fabricare of Greenville

  405 The Pkwy Ste 600 Greer, SC 29650-5208

  
• 

  Fabricare of Greenville

  185 Woodruff Rd Greenville, SC 29607-6609

  
• 

  Fabricare of Greenville

  3008 Augusta St Greenville, SC 29605-2050

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a shirt that I only wore one time, and never washed. The shirt was returned with holes in the front, and the back. The owner (Keith s***) called and said (voicemail), "we didn't do the damage and I don't know what you expect to get out of me but your not going to get it." It was alleged they I brought the shirt to be cleaned with holes already in it, which is absurd.

  

  Business Response

  Date: 03/19/2025

  Mr. ***** brought a shirt in to be cleaned on 12/16/2024.

  The shirt was entered into our system and a photo taken of the garment at that time. On 12/16 the garment was very soiled especially around the collar area(see attached photo). We cleaned the garment and it was picked-up on 12/19/24.

  On 3/6/2025 Mr. ***** returned with the same shirt complaining about the cleaning and that we had put holes in his garment. The holes in the garment are not consistent with any type of damage that would occur in a dry cleaner(look very much like moth damage). Due to the 3 month time period between original cleaning and then being presented with a claim. The claim was denied and no compensation was offered.

  After explaining his concerns to my Staff( a CSR and My CSR manager) Mr. ***** requested I call him. I called Mr. ***** and left him a voice mail explaining Fabricare's position on the matter and left my cell phone number for him to call me back. He has yet to return my call. In fact he is now on a social media vendetta with negative posts on ****** and ******** and even recruiting people who have never been customers to leave negative posts on social media. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  
  Regards,
  
  
  
  ***** *******Subject: Clarification on Shirt Return and Claims Process**
  
  I need to clarify that Keith’s return date mentioned in his response to the BBB is incorrect. I did not return the shirt on 3/6/25; I returned it on 3/3/25 to the Woodruff Rd Fabricare, which was the location I was directed to in December 2024 when I informed August St about the damages.
  
  I did pick up the shirt on the evening of December 19th, and I called Fabricare on December 20th to report the damages I discovered the night before after picking up the shirt. Furthermore, I also informed them that I would be returning the item to the store.
  
  When I returned to the Augusta St store in December, I was told at the counter that they couldn’t accept the damaged item and that I would have to take it to the plant, which is on the opposite side of town and not a location I frequent.
  
  I explained to Woodruff Rd on 3/3/25 that Augusta St told me in December to bring the garment to the plant. The staff at Woodruff Rd informed me not only was the plant in Greer, and I was at the wrong location, but also misinformed about the claims process; they stated that Augusta St should have returned my damaged garment to the plant when I made the claim in December.
  
  Had Keith not been so rude and evasive regarding my claim, he might have understood this situation better. During this conversation, the staff at Woodruff Rd attempted to send me to the Greer plant location until I asked if they could send it for me, given that they had just informed me that Augusta St should have handled it that way.
  
  
  Steve should have been aware of everything I mentioned above, as I communicated this to the Woodruff Rd store on 3/3/25 and to his rude manager when she called to contest and deny liability on 3/4/25. This led me to request to speak to the owner, Keith.
  
  I also noticed that Keith’s response failed to mention my conversations with both his customer service representatives and the CSR manager.
  
   During my call with the CSR manager on 3/4/25, she made several attempts to convince me that Fabricare was not at fault.
  
   The excuses included:
  1. Something was wrong with the material, which caused the damages during the cleaning process.
  2. The shirt was probably too old, and I had likely washed it too many times.
  3. + Too many Various other excuses that forced me to insist on talking to Steve.
  
  
  Now, Keith has introduced a new excuse to the BBB, alleging moths in my home. He also referenced the dirty collar that Fabricare could not clean in December, which is the reason they attached a ticket stating that they could only clean the garment  without causing damage, which they had already done (Ticket shown in the picture I submitted in my complaint).
  
  Keith called and left a voicemail on 3/6/25 denying my claim and instructed me to pick up the garment from the store I originally dropped it off at. When I returned to the Woodruff Rd store, I was informed that the shirt was sent to the wrong location, the Augusta St store, and that I could either pick it up from there or return to Woodruff Rd later that same day. This again highlights the poor communication and training issues among the staff, plus the additional loss of use, gas, and time.
  
  In his response to the BBB, Steve falsely claimed that I recruited people to leave reviews who were never customers. This statement is a blatant lie to the BBB.
  
  Regarding ****** reviews, I’ve noticed that there are other former complaints aligned with mine. I am a top-tier ****** reviewer who leaves honest reviews, both good and bad. Concurrent to this, there are several recent 5-star reviews that appeared after my review date, despite the fact that there hadn't been any reviews at one location in over 10 months.
  
  Additionally, people have mentioned on my social media that they had similar issues with Fabricare but opted not to leave a review. In fact, Fabricare has some of the lowest reviews among cleaners in the Upstate on Fabricare’s scale
  
  Finally, I want to emphasize that the shirt remained in its original bag and hanger, along with the original ticket, in my closet from December until March.
  
  I also noted that Keith mentioned he left a voicemail with his phone number for me to call him back, yet he also stated that there was nothing else to discuss regarding the shirt, which led to my complaint with the BBB.

  Keith also contradicts himself in his BBB response, and says Fabricare didn't cause the damage, but the only reason for the denial was because of the timeframe, so which is it?

  Signed,  
  It's not a vendetta; it’s public awareness.

   

  

  Business Response

  Date: 03/20/2025

  Fabricare denies any wrong doing or causality to the damage to Mr. ******* garment. 

  We have no record of receiving a phone call regarding his damaged garment on December 20th. If he did indeed call at that time,  I am confident  he was not instructed to wait 3 months and bring it to a store for inspection.

   In his clarifying response, He at least twice refers to someone named "Steve" I am not sure who he means. No one employed here is named Steve.

  In my initial response I stated I was aware of his claim and the request to call him because he had spoken to my CSR manager and CSR.

  There is an independent 3rd party testing facility used by professionals, in the garment industry, to get a scientific answer if available as to what caused the damage to the garment. I am willing to send his shirt there for examination by 3rd party professionals and split the cost of the testing with Mr. *****. if it is deemed the damage most likely occurred due to the cleaning process. i will replace the shirt at my expense and refund Mr. ******* out of pocket expenses for testing. The approximate cost of testing is $150. If it is deemed the damage is from some other cause I would like a full written apology from Mr. *****.

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  Steve, let me clarify something. Just because you don’t have a record of my call does not mean I didn’t actually call. 

  I have a record of my call (attached) made within 48 hours of pickup, as per the conditions listed on the back of the receipt (attached). As a business, it's just another poor example of the quality, and professional of the business for me to have a record of a call 3 months ago, and you don't. 

  It's not posted in the store or on the back of the receipt how long I have to return the garment, which I did within one day.

  I guess you want me to prove that to because you don't have a record of it?

  I noticed you attached a partial picture of the shirt that only shows the stains you were unable to remove, which is something I would not take pride in.

   It seems you owe me a refund for the unsuccessful attempt to clean the garment. Attached ticket to the shirt "This is as clean as we can get the garmet without damaging it" which you already did. 

  Additionally, the picture does not include any data proving it was taken at the time of my original drop-off as you claimed. If you can provide a complete picture showing holes in the fabric from the day I dropped it off, then we wouldn’t need a third-party test.

  Do you really think I'm going to agree to send a garment we are disputing to a lab of your choosing? Come on, you’ve already lied to me and the BBB in your last response. I’m not going to give you the chance to make me look foolish or allow you to appear even more foolish than you already have. To this day, you haven’t even asked how much the shirt costs—just to potentially resolve this issue and move on with our lives or for the sake of offering good customer service

   

  

  Business Response

  Date: 03/27/2025

   

  Mr. ***** dropped off a shirt that was very dirty on 12/16/2024. We tried to clean the garment and were unable to get all the stains out. A tag was attached to the hanger clarifying we did our best, but to clean any more may damage the garment. That statement is not related to the fact, that Mr. ***** returned with the same garment 3 months later claiming we didn't get the stains out and we put holes in the garment. We do not guarantee stain removal. We use industry best practices to clean garments and almost always are successful in removing stains. If we are unable to get the stain out there is not a discount for services. The garment was run through our process and costs to clean the garment were incurred. 

  On the back of our receipt is industry standard "Boiler plate" verbiage stating 30 day policy and it is clearly posted in our stores and on our website.

  The fact that Mr. ***** has a record of calling on 12/20/2024 does not absolve him of bring the garment back for our inspection with in the 30 day time frame.

  We have a time stamp photo from 12/16/2024 4:05pm (previously submitted) of the garment in question.

  I have offered to submit the garment in question to the International Textile Analysis Laboratory (An independent 3rd party Laboratory) for further review if Mr. ***** is willing to shoulder 50% of the submission costs approximately $75 dollars total cost $150. ( if it is less them $150 split that cost 50/50) He has disparaged this idea as an attempt by Fabricare to trick or control the result. This is an independent organization used by the garment care industry. If they deem the damage to have been caused by Fabricare's cleaning process i will replace the garment and make him whole for his out of pocket expenses. If they deem it is some other cause I ask Mr. ***** issue a fiull apology on social media etc.

  I have never asked the value of Mr. ****** garment because the internet is a reliable resource  for determining value when a garments brand style and size are known.

  Finally, Mr. ***** has referred to someone named Steve in several of his complaint rebuttals etc.. No one by the name Steve or Steven works here.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  03/27/25 Keith Friday response in Italic and underlined
  
  Mr. ***** dropped off a shirt that was very dirty on 12/16/2024. We tried to clean the garment and were unable to get all the stains out. A tag was attached to the hanger clarifying we did our best, but to clean any more may damage the garment. That statement is not related to the fact, that Mr. ***** returned with the same garment 3 months later claiming we didn't get the stains out and we put holes in the garment. 
  
  
  I did not return to Fabricare 3 months later, alleging Fabricare did not get the stains out, nor did I point out the stains on social media, this B.B.B complaint, or my review online.
   I returned 3 months later about the holes in the garment.I returned the garment in it’s original bag, with the store tags, receipt, and hanger as well.
  
  
  • The same holes I pointed out when I returned to the Augusta St location in December, who referred me to another location 
  • The same holes I argued with Keith’s argumentative C.S.R. manager, who called on March 4, 2025, and tried to convince me that the new shirt had been washed to many times, which led to me asking to speak to the owner “Keith” 
  • The same holes Keith addresses in his “damage claim” voicemail to me on March 6th that led to this complaint with the B.B.B
  • The same holes I only addressed in my social media post following Keith’s dismissive voicemail
  • The same holes I refer to in pictures and circled 
  • The same holes I refer to on ****** and other complaint websites, that Keith addressed seeing in a former response to the BBB to vilify me for leaving an honest review in a former response to the B.B.B. alleging I have a vendetta.
  • The same holes I address in my initial complaint to the B.B.B ON 3/18/25
  • The same holes I called about on December 20,2025  , the day after I picked up the garment. Now that I’ve shown proof I called on the 20th, what else would I call Fabricare for………Now it’s another excuse to deny.
  
  
  We do not guarantee stain removal. 
  
  
  I did not address the dirt around the collar because I figured the company wasn’t qualified to remove tough stains, however the shirt was still wearable had it not been for the holes.
  
  
  We use industry best practices to clean garments and almost always are successful in removing stains. If we are unable to get the stain out there is not a discount for services. The garment was run through our process and costs to clean the garment were incurred. 
  
  
  Keith says there’s no discount for unsuccessful cleaning; however, had that been an issue, the shirt would have been offered to be redone free, according to Steve’s “Boiler plate.” Being that my shirt couldn’t be redone without damages caused to the already damaged shirt by Fabricare, that would make one assume I’m entitled to a refund for the unclean collar that  I never brought up until Keith brought it up in his untruthful response to the BBB.
  
  
  On the back of our receipt is industry standard "Boiler plate" verbiage stating 30 day policy and it is clearly posted in our stores and on our website.
  The fact that Mr. ***** has a record of calling on 12/20/2024 does not absolve him of bring the garment back for our inspection with in the 30 day time frame.
  
  
  1st Keith said his last response, he had no record of me calling on the 20th, as if I had called then, that would have resolved our issue.
  Now that I've provided proof of this call, now Keith says it doesn’t absolve me from bringing the shirt back within 30 days, which I did, but I was referred to the plant location. The first thing I told both of his C.S.R.’s was that I was told by the Augusta street store in December is that I had to take the shirt to the plant myself, which was the reason for my delay in bringing it.
  Think about it, why would I go to another location vs the location I had to pass every day unless I was prompted to?
  
  
   I guess Keith wants proof of that as well?
  
  
   I would like to see where it says in the store, website, or back of receipt that customers have to bring in damaged garments within 30 days. 
  
  
  According to the receipt, it says errors must be reported within 48 hours In which I did, and Fabricare isn’t responsible for left items over 30 days. But no explicit time to return an error listed on the receipt.
  On the website, under each bullet, it says
  • Quality issues have to be returned in 30 days
  • Lost items must be reported within 30 days, 
  • Damage has no explicit timeline to return the item, like the other two tabs above
  
  
  Keith would rather have me split a $150.00 laboratory analysis with him vs refunding the cost of the failed attempt to clean the shirt, and the replacement cost of the shirt, using his reliable resource, “the internet.” To determine the value. I would think as a business owner, one would check the value of the shirt in comparison to having a lab test.
  
  
  Keith never asked me for the value of the shirt, “as he says,” because he never had any intention of replacing it, as he says in his voicemail to me March 6, 2025
  
  
  Keith thinks I'm willing to go along with a company 'Fabricare' who’s had my legitimate reviews removed from ******, family members, and friends harass me publicly, and in my inbox, and has lied to the BBB.
  It’s also clear that Steve… I mean, Keith doesn’t have his priorities together. I think anyone between the ages of 9 and 90 would know that if I refer to Keith as Steve in a formal letter, who am I really talking about.
  It's clear Keith has his priorities out of order in regards to this complaint.
  
  
  I guess since Keith's name is so important to Steve, "I mean Keith" vs addressing the issue at hand, I’ll respond to that as well. 
  Keith, I think I forgot your name because that’s how little respect I have for you….
  
  
  We have a time stamp photo from 12/16/2024 4:05pm (previously submitted) of the garment in question.
  
  
  There is no full time stamped photo showing the garment with holes already in it, as alleged previously.
  
  
  You would think Keith would be spending more time trying to figure out who and why his staff sent me to another location and December, but he is so defensive and determined to deny this claim at all costs.
  
  
  I have offered to submit the garment in question to the International Textile Analysis Laboratory (An independent 3rd party Laboratory) for further review if Mr. ***** is willing to shoulder 50% of the submission costs approximately $75 dollars total cost $150. ( if it is less them $150 split that cost 50/50) He has disparaged this idea as an attempt by Fabricare to trick or control the result. This is an independent organization used by the garment care industry. If they deem the damage to have been caused by Fabricare's cleaning process, i will replace the garment and make him whole for his out of pocket expenses. If they deem it is some other cause I ask Mr. ***** issue a fiull apology on social media etc.
  I have never asked the value of Mr. ****** garment because the internet is a reliable resource  for determining value when a garments brand style and size are known.
  Finally, Mr. ***** has referred to someone named Steve in several of his complaint rebuttals etc.. No one by the name Steve or Steven works here.
  
  
  
  Outside of any weighing factors to be recognized by the BBB, especially as having an A+, Keith is the polar opposite of a business deserving an A based on this response alone. What’s even more chilling is if you look at other complaints on the web, they resemble mine almost word for word when I spoke to  to keith or the CSR who does the initial complaint process.
  
  
  During this B.B.B. complaint process, Keith has slandered my name more than once, 1st slander alleging I recruited other people to leave negative comments, which he’s never proven.
  
  
  Fabricare has also been practicing shady business practices under the F.T.C. rules by having my review removed, and suddenly, positive reviews in its place.
  Fabricare is a business to the public, and it's an injustice that there are misleading and hidden rules to the claims process not displayed clearly in the store, but are lightly printed on the back of the receipt. It’s also misleading to think that a customer would go to the website to infer the rules process before dropping garments off for cleaning. This especially applies to the older generation who doesn’t use computers.
  One would think that if these rules were posted clearly at the cashier's station, there would be reconsideration to do business.
  You would think Keith would find an amicable way to end this, but he doesn’t, despite the public opinion, the public competitors' opinion, and the BBB seeing his inability to prove a customer was wrong.
  I wouldn’t dare say the customer is always right, but I mean…. Come on.
  Keith remains steadfast despite my having proof to debunk his claims.
  
  
  I also attached some similar reviews with the same issues I had, almost typed word for word. I should also point out that these reviews were posted after Keith assumed ownership of Fabricare, most being positive prior.
  Again, I have a voicemail where Keith invites me to call him as he says in a former response to the BBB, but he says in the same breath, he has nothing else to say about the shirt.
  
  
  3 months 3 weeks later,
  Disgusted

  

  Business Response

  Date: 04/03/2025

  My last offer to analyze the garment stands.

  However this offer will expire Monday April 7th at 5 pm.

  thanks

  keith 

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

   

  Keith can keep his offer he stands on, it's already expired. I reject it a g a i n.
  
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a ***** *** ***** shirt (value 699.60, purchased 3/20/23 from ******* Clothing) that was worn once for cleaning. When I got my order back from Fabricare, I realized the shirt had been damaged while in their possession. The shirt was intentionally designed to have a "wrinkled" effect. When it was returned to me, all the wrinkles had been removed and the shirt is 2X the size it was when I bought it. On 5/3/23, I returned to the store, 3008 Augusta St, explained my concerns and was told the item would be sent back to the plant and someone would call to discuss issue. However, shirt was reprocessed at plant and returned to me on my delivery day. No one called me at any point to discuss the issue with my item. I then returned a second time to the store and asked for contact information for the office manager. I called and left a message with the receptionist with my info, noting the item was at the store and would be arriving at the plant for her to view and reach out to me. However, the same thing happened a second time - shirt was sent back to the plant, reprocessed and returned to me (all without anyone calling me to address issue). I called again and was told to drop off the shirt for a third time at the store, on 5/6/23. The office manager finally called 5/8/23 to ask about the location of my shirt. I explained that I had dropped if off again 5/6/23. She said she would hunt it down and be in touch. She never called me back. My shirt was returned 5/9/23 with a letter stating they had printed a picture of the item off the internet and "it didn't look that different and I should contact the manufacturer with my concerns". This is an unacceptable resolution to a very expensive error. The fact no one ever called to ask me what the problem was is disappointing. After receiving letter I called office manager again and left a message asking her to call me back. She never did. I'd like help recouping the cost of my shirt.

  

  Business Response

  Date: 05/16/2023

  Customer call was returned the next day, after Office Manager received voicemail from customer.  Customer claim was reviewed.  Article of clothing had no manufacturer cleaning tag on it, which would direct Dry Cleaner on how to clean.  Dry Cleaner hand washed garment and hung to dry, since there was no care label on the garment.  Dry Cleaner returned garment to customer with formal letter stating that this garment would not be eligible for DLI claim, due to no care label from manufacturer.  It was suggested that the customer take her garment directly back to the manufacturer she purchased from to settle her dispute.

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  If no care label was attached to the garment, they should have returned item to me without doing anything to it. Instead they assumed it should have been cleaned a certain way and in the process ruined it. Their statement of no care label indicates error on their part by treating it at all. Pics attached of before and after to show damage. 
  
  Regards,
  
  
  
  ****** ******