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Business Profile

Dentist

Family Dentistry at Riverside Crossing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/03/2022 I was told that I needed a tooth extraction and that the procedure fees would be $854, with an estimated out-of-pocket expense of roughly $210.80, because my insurance covered this procedure. The procedure took place on 05/17/2022 and an initial fee of $180.40 was paid. The dentist submitted a claim to ***** ****** insurance on 05/18/2022 for $1,309 (significantly more than was discussed). ***** ****** refused to cover part of the procedure according to the codes used on the claim and because the extracted tooth number was not included in the claim. The dentist resubmitted the claim on 06/24/2022 with different codes and again ***** ****** refused to cover a significant portion of the claim. In total, ***** ****** only covered $100 of the claim. I received a payment statement from the dentist, sent on 7/15/2022 for $728.80, with no specifics regarding what I was paying for or why it was nearly 3.5x the estimate. I called ***** ****** to get an understanding of the Explanation of Benefits (EOB) and was told that oral surgery should have been included in the extraction, but if the dentist would provide written justification for why this was necessary in addition to the extraction, it would be reviewed and perhaps approved. I spoke with the dentist's billing manager about this requesting their assistance. The billing manager agreed to speak with ***** ******, but said that the dentist refused to submit a revision or provide a justification for how the procedure was claimed and billed. I was told that they would give me a $100 discount, but otherwise would be unwilling to provide additional assistance vis-à-vis the insurance company. I received an update bill on 8/18/2022 for $628.80 that again did not include specifics regarding what I was paying for. I called the dentistry on 8/19/2022 asking for a breakdown of the bill. A breakdown of the charges was received on 8/25/2022.

Family Dentistry at Riverside Crossing is NOT a BBB Accredited Business.

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