We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Septic Tank Contractors

Gibsons Backhoe and Dozer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gibsons came out to my home to do some sewage work to a building I have on my property. They attached the new work into the current septic tank. When Brett was here the first time he also pumped out our septic tank at a cost of $400. 28 days later we started having issues with the septic system. It was backing up into the house, we were not able to flush our toilets, or use any water in our house for four days. The issues started on a Saturday and Brett came back out to the house the following Wednesday to see what was going on. He told us then that he believed a tree root has caused damage to our drain lines. We told him that before he came out and done this work we had never had any issues with the septic before. We just moved into the place in March, but from March to September there were absolutely no issues. He charged me another $350 to pump the septic tank. He did advise me that he could dig a pit and route all the grey water into this pit and that would solve all my issues with the tank filling but that would cost aroun$5,800. After the hurricane we noticed that we were still having issues and called Brett again. He came back out to the house and talked with us and said he believed that the issues we were having were caused by him, so he sent another guy out three days later to pump the septic tank again at no cost to us. He said it would be a part of the hurricane relief. The gentleman that Brett sent out here even said that he believed that Brett may have accidently clipped one of the drain lines. He told us to call Brett and ask him to come dig about ten feet off the septic because he believed that where the problem was. I called Brett and discussed this with him. He agreed to come back out and redig where I wanted him to but if we found that he had not clipped a line he would charge me $600 but if it was a clipped line he would fix it. I agreed to these terms however now I can not get him to respond.

    Customer Answer

    Date: 12/02/2024

    To Whom It May Concern:
       I filed a complaint with the BBB against Gibson’s Dozer and Backhoe Service on 11-18-24. I would just like to go on record and state that I have since spoke with Mr. Gibson, the owner of the company, and he and his team have come out and fixed the problem. They came today and realized that a line was in fact clipped so his crew repaired the line as well as refunded me the $350 from the second time he pumped my septic tank. Is there anyway to mark this claim as resolved and remove it?

    Thank you so much
    ******* *******

Gibsons Backhoe and Dozer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.