Business ProfileforMorris Business Solutions LLC

In January 2022 ***** did not renew our FSMA contract for our copier and referred us to Morris Business Solutions. Our ***** copier required service, and on 1/31/2022 after several calls and a requirement of a $79 minimum trip fee plus a signed Time and Materials contract, Morris dispatched a service technician. The Morris service technician came and stayed about 15 minutes. He was unable to fix the copier and said he would call us back about the price and installation of a needed part. No call ever came. Two weeks after the technician was present, a Morris sales person called and promised to get us a quote to fix the machine which never happened. The bill # ****** arrived and the time charge was $208.34 plus an unspecified "other charge" of $15. I sent e-mails and made calls to Rachel, JC, and Jessica asking for a justification of the $203.34 and the $15 since no part was ordered and the technician was on site for 15 minutes . I was told that JC would have to adjust the invoice (which did not happen). Later, I was told the invoice could not be adjusted per Jessica; and finally I was told that the invoice was correct. Sharon T********* threatened Asset Protection Network with a collection activity if the bill was not paid in full. A check deducting and paying the correct amount as quoted ($79.00) minus the "other charge" and interest was rendered to Morris in an effort to close the matter. It is my belief that Morris is in possession of a good funds check for the actual amount due which is $79.00 since the technician was on our premises for 15 minutes and no quote or parts were obtained for the ***** machine. Morris is now demanding $150 plus the "other" $15 charge plus $9.27 in interest!