Reviews

This profile includes reviews for Fairway Ford Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairway Ford Inc

  2323 Laurens Rd Greenville, SC 29607-3246

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  Fairway Ford Inc

  723 Keith Dr Greenville, SC 29607-2642

Review Details

• Review fromJeanna F

  Date: 02/24/2025

  1 star
  Fairway Ford/****** is a crooked business. Being a woman and retired **** employee I went to Fairway to purchase a used vehicle. I was sold a lemon. An ******* that has been wrecked numerous times and was bought by them at an auction. Upon driving the vehicle home and looking at the passenger side, it was quite obvious that the paint on the car was different colors. After reaching out multiple times to the dealership, first time being 11/11/24 wanting to return the car, a manager said that the financial transaction had already gone through, my down payment. It hadn’t it was still in my bank account. It’s been one thing after the other. There’s no dealing with them. My insurance on the car is outrageous and I found out today from an insurance company that the thing has been stolen in the past and has a salvage title. I’m beyond devastated. It’s apparent that things happen to ******’s that are not reported to ****** of America. I also took the car to a friend who is a body repair technician and painter. He said that the paint is a complete disaster. Gavin H******, General Manager just called and listened to my story. He wants the report from Lexus Nexus and said they would see what they can do about it. He said that I will hear from them in the next day or two about straightening things out. I pray that I do.

  Fairway Ford Inc

  Date: 04/14/2025

  Fairway ****** categorically denies any allegations of deceptive, misleading, or misrepresentative practices regarding the sale of used vehicles.
  Mrs. ***** purchased a used 2020 ****** *******. Prior to selecting this vehicle, she had inquired online about a used 2019 ****** Ascent. As a transparent dealership, our sales associate disclosed that the advertised price of the 2019 Ascent was lower because it had a branded title. (See attached transparency documentation.)
  When Mrs. ***** visited the dealership, she spent several hours test-driving various vehicles, including the 2019 Ascent. Again, she was fully informed that this vehicle had a branded title. Ultimately, she chose to purchase the 2020 ****** *******. During the test drive and purchase process, it was disclosed that the ******* had been in an accident. A ****** report was printed and reviewed with Mrs. *****.
  The ******* was acquired at auction, and as part of our standard procedure, an auction inspection was conducted to verify the vehicle’s condition before finalizing the purchase. (See attached auction invoice and inspection report.) Upon arrival at our dealership, the vehicle underwent an internal inspection and was cross-referenced with ****** of America’s database to confirm no frame damage or title issues existed. (See attached dealership inspection and ****** of America data search.)
  Mrs. ***** took delivery of the vehicle on November 9, 2024. During the financing process, our finance managers thoroughly reviewed the ****** report with her and obtained her signed acknowledgment. Additionally, she reviewed and signed the NHTSA report, which discloses any safety concerns. (See attached signed documents.)
  A few days later, Mrs. ***** spoke with our sales manager, Jeff, who informed her that her contract had already been funded by the bank. She acknowledged this and understood that no changes could be made at that point. As part of our standard customer care process, our manager, Brandon ***, followed up with Mrs. ***** to ensure her satisfaction. At that time, she confirmed she was happy with her purchase. (See attached transparency documentation.)
  Regarding the tag transfer, Ms. ***** initially planned to trade in her right-hand-drive ****. However, due to the limited market demand for right-hand-drive vehicles, she decided to keep it. As a result, we did not transfer a tag from that **** to the *******; instead, a new tag was issued.
  The vehicle’s title was sent to the bank for collateral, and as documented, it is not a branded title. Furthermore, if the title had been branded, the bank would have rejected the loan. (See attached copy of the clear title.)
  Mrs. ***** later contacted us twice, stating that her insurance premiums were high because her insurance agent claimed the vehicle had a branded title. We explained that this was incorrect and asked her to provide any documentation supporting this claim so we could investigate. In a subsequent conversation, she mentioned that several prior accidents on her record were set to be removed, which she believed would lower her insurance premiums. She also stated that her agent referenced *****/***** data indicating a branded title. We clarified that insurance companies use *****/***** primarily to assess consumer risk rather than vehicle history. However, we reiterated our willingness to investigate further if she provided official documentation supporting her claim.
  Additionally, we have attached the ****** Branded Title Buyback Guarantee, which also confirms that the title is not branded.
  Fairway ******** Resolution Options:
  1. If Fairway ****** sold Mrs. ***** a branded title vehicle, we would gladly repurchase it. However, documented proof from the SCDMV or another government entity confirming that the 2020 ****** ******* has a branded title would be required.
  2. If the title is not branded, we are still willing to assist Mrs. *****. We are open to exploring options to trade her into another vehicle that better suits her insurance affordability and budget.
  Fairway ****** remains committed to transparency and customer satisfaction.

• Review fromTelsma D.

  Date: 11/19/2024

  2 stars
  ****** may have had decades of accolades of building a dependable product. That was the consensus of several people as I decided to purchase a ********. As a Senior citizen, this would be the fifth vehicle I purchased during my lifetime and was hoping it would be the last. It was a 2017 with 20,000 miles purchased in 2019. The first week the battery died. A few thousands miles later, the side mirrors and rear alerts stopped functioning. Last month the control arm bushings had to be replaced. How can an essential part of a vehicle require such a costly repair of $1300.00 with 70,000 miles? I have never had to pay more than $500.00 on any previous vehicle with less than 100,000 miles. At this point, I'm experiencing apprehension about this vehicle and the possibility I have purchased a lemon.
  The attention this vehicle has required does not affirm ****** is engineered to be reliable and dependable as stated on the website.
  ** ******

  Fairway Ford Inc

  Date: 11/22/2024

  We apologize for the concerns our guest is experiencing with her ******. As vehicles age, various components may wear out, even if the mileage is low, as wear items can deteriorate over time. It is not uncommon for rubber bushings to wear out on vehicles that are 7–8 years old, as this is a typical issue that occurs across most vehicles at this stage.
  The rubber bushing around the mounting bolt can wear down, causing movement that is often heard and felt in the steering wheel. To address this matter, our service manager will reach out to assist further.

• Review fromCharles G

  Date: 04/11/2024

  1 star
  I didn't have a good 1st experience here. I gave myself a little time before I submitted this review but I am still angry! The biggest thing is my center console was broken after I took my car in for a different repair. The console was fine when I dropped the car off. I picked the car up because the part I needed was on order for next day. I didn't catch the broken console until I got home and opened it. It was broken!!! I know I didn't do it but couldn't prove it. Next day I brought it back and said something but nothing was done. They dismissed me. I will never go there again. Sad cause if I broke the console beforehand I would have ask Ford to fix it. They didn't even fix my initial problem correctly the 1st time. Had to drive back up to get it fixed again. Wasted a good bit of two of my mornings. I can't do business with people I can't trust!!! I don't trust them at all!!!

  Fairway Ford Inc

  Date: 04/18/2024

  Fairway has reached out to Mr. ******* and left 3 messages for a return call; Fairway is willing to work with Mr. ******* on a resolution. Fairway request Mr. ******* to return a call and speak with Mr. Sizemore.************. ext. *** 

• Review fromDavid L

  Date: 02/07/2024

  1 star
  I was sold a 2015 ****** ****** 2.5i with a 90 day/ 3000 mile warranty. The warranty on the fidelity warranty's website for the coverage I have says that it can cover a bulkhead harness and a VDC module. Although it was caused by rodent damage, it is known that the 2015-2019 years of te outback and legacy had issues with rodent damage due to the soy base wiring insulation. Not to mention that after purchasing the car they only give you 3/7 pages of your warranty paperwork.

  Fairway Ford Inc

  Date: 02/08/2024

  We appreciate your feedback and understand your concerns regarding the rodent damage to your 2015 ****** ****** 2.5i. We apologize for any inconvenience this may have caused.
  Regarding the warranty coverage, we acknowledge your observation about the Fidelity warranty on our website. However, it's crucial to note that warranties often have specific terms and conditions, Unfortunately, no extended warranty will cover outside influences such as rodent caused damage.
  We are aware of the challenges posed by soy-based wiring insulation in certain ****** models from 2015-2019. While there are no official recalls or extensions specific to this issue at the moment, we empathize with your situation. We advise contacting your insurance provider, as they may offer coverage for such damages.
  As for the warranty paperwork, we apologize for any oversight. We are more than willing to provide a complete reprint of your warranty paperwork, ensuring you have access to all 7 pages as required.
  Please reach out to your salesperson and he can provide with all 7 pages.
  Thank you for bringing this to our attention, and we look forward to assisting you.

• Review fromHaskell L

  Date: 07/03/2023

  1 star
  Very rude unprofessional unwilling to fix problem even the service manager. I will not give them my business again!