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            Business ProfileMetro Tech Services

            Major Appliance Services

            Contact Information

            1120 W Butler Rd Ste L

            Greenville, SC 29607-4809

            (864) 631-1611

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1120 W Butler Rd Ste L, Greenville, SC 29607-4809
            BBB File Opened:
            1/15/2018
            Years in Business:
            7
            Business Started:
            11/14/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Metro Tech SC LLC
            Business Management
            • Mr. Jae Kim, Owner
            Contact Information

            Customer Contact

            • Mr. Jae Kim, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            At the suggestion to ******* i called Metro Tech Services (an authorized repair service for ******* appliances) in regards to our oven that was not working. First service call (9/18/23) for diagnostic look($120)..technician indicated they would need to come back with parts..(10/05/23) service visit with oven "repaired" after replacing two main parts ($370). These parts were warranted for 60 days. Next day when oven used the same issued occurred and it did not work. Repeated attempts to inform office and technician ongoing with videos and pictures shared. On 10/26/23 another service visit to fix the oven($120)..only to be told they would have to do further research and come back. Repeated attempts to contact them have been ignored.. I have left numerous messages that all we want now if to be refunded for the warranted parts ($270) as clearly they can not fix the oven. I have tried in good faith to handle this issue but they refuse to respond. Please help me.
            Read More
            Read 2 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles S

            04/01/2024

            We had previous, excellent service on our Samsung dryer. Recently it stopped heating. After multiple phone calls to Metro Tech, an authorized ******* dealer, the repairman was scheduled. He spent close to 3 hours replacing the heating element, at one point asking me if it was a gas or electric dryer. Unfortunately it did not resolve the issue. I had the option to have him remove the new element or pay for it. I did not want 3 additional hours so I purchased it. He returns 2 weeks later with another part, which also does not resolve the issue. During additional testing he blows the circuit breaker, and is lucky he did not hurt himself. At that point I called off the repair effort fearing for my home’s electrical safety. I would not hire this company again.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Upstate South Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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