Business ProfileforCleva North America, Inc.

I ordered a ********* ***** 16 gallon vacuum on the 16th of this month. What I received looks like somebody’s used return. The vac was missing a hose, the motor assembly does not latch to the tank, when you pick it up, they come apart. The motor makes a loud pop noise whenever suction is applied. I emailed for a return, the response I received was from another customer service department that would handle things, but then they asked me to call. Long story short, I called them today being 30 August, and received a run around, and was placed on hold for over an hour with intermittent Contact stating we are waiting for a supervisor to tell us how to handle a return. They could not even look up order numbers or have my information even though I have the invoice in hand reading them everything that they were asking. They did not even check the emails to see what the problems were . They told me the resolution was on the website which referred me back to their call center. I just want to return this item because the Quality is not there, and I’m not getting any response. I would love if they could refund the amount, and I could just take the item to the recycle center.