Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bon Secours St. Francis Health System has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bon Secours St. Francis Health System

      1 Saint Francis Dr Greenville, SC 29601-3955

    • Bon Secours St. Francis Health System

      125 Commonwealth Drive Greenville, SC 29615

    • Bon Secours St. Francis Health System

      2 Innovation Drive Suite 300B Greenville, SC 29607

    • Bon Secours St. Francis Health System

      75 East McBee Avenue Greenville, SC 29601

    • Bon Secours St. Francis Health System

      801 Roper Creek Drive Greenville, SC 29615

    Business ProfileforBon Secours St. Francis Health System

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    66 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company provides these services: outpatient radiology, MRI (Magnetic Resonance Imaging), CT-Scans (Computed Tomography), x-rays, ultra sounds, digital mammography, nuclear medicine, and bone density.

    Business Details

    This is a multi-location business.

    Find a Location

    Bon Secours St. Francis Health System has 81 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bon Secours St. Francis Health System

        1 Saint Francis Dr Greenville, SC 29601-3955

      • Bon Secours St. Francis Health System

        125 Commonwealth Drive Greenville, SC 29615

      • Bon Secours St. Francis Health System

        2 Innovation Drive Suite 300B Greenville, SC 29607

      • Bon Secours St. Francis Health System

        75 East McBee Avenue Greenville, SC 29601

      • Bon Secours St. Francis Health System

        801 Roper Creek Drive Greenville, SC 29615

      Location of This Business
      1 Saint Francis Dr, Greenville, SC 29601-3955
      BBB File Opened:
      1/24/1983
      Years in Business:
      92
      Business Started:
      1/1/1932
      Business Started Locally:
      11/2/2005
      Business Incorporated:
      10/27/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bon Secours Endocrinology
      • Bon Secours Express Care
      • Bon Secours Neurology
      • Carolina ENT
      • Carolina Internal Medicine
      • Carolina Orthopaedic Center
      • Carolina Surgical Associates - General Surgery
      • Carolina Surgical Associates - Bariatrics & General Surgery
      • Carolina Surgical Associates - Colon-Rectal Surgery
      • Carolina Women's Health
      • Center for Adult and Family Medicine
      • Commonwealth Women's Care
      • Covenant Internal Medicine
      • Doctors Family Medicine
      • Eastside Medical Group
      • Fairview Family Practice
      • Families First Family Medicine
      • Family Practice Family Medicine
      • Family Practice Associates of Easley
      • Foothills Internal Medicine
      • Gateway Family Medicine of Travelers Rest
      • Holly Tree Family Practice
      • Internal medicine & Diagnostics
      • McCraw Family Medicine
      • James C Mensone, MD
      • Milestone Family Medicine
      • Millennium Internal Medicine
      • Mountain View Family Medicine
      • North Hills Greer
      • North Hills - HWY 14
      • North Hills - Mauldin
      • North Hills - North Main
      • North Hills - Pelham
      • Palmetto Greenville Urology, PA
      • Palmetto Pulmonary & Critical Care
      • Paris View Family Practice
      • Piedmont Family Practice
      • Piedmont Orthopaedic Associates
      • Piedmont Spine & Neurosurgical Group
      • Plastic Surgery Associates
      • Poinsett Family Practice
      • Powdersville Family Practice
      • Powdersville Primary Care
      • Premier Family Medicine
      • Reedy Family Medicine
      • Melissa Richardson, MD
      • St. Camillus Palliative Care
      • St. Francis Cardiovascular & Thoracic Assts
      • St. Francis Primary Care Downtown
      • Stoneview Internal Medicine
      • Travelers Rest Internal Medicine
      • Upstate Cardiology
      • Upstate Maternal Fetal Medicine
      • Upstate OB/GYN Group
      • Bon Secours Hematology & Oncology
      • Upstate Osteoporosis & Arthritis
      • Vascular Surgery Associates
      • Women's Healthcare
      • Woodward Medical Center
      • Travelers Rest Family Practice
      • AFC Urgent Care Bon Secours
      • St Francis Hospital Inc
      Business Management
      • Mr. Matt Caldwell, C.E.O.
      Contact Information

      Principal

      • Mr. Matt Caldwell, C.E.O.
      Additional Contact Information

      Fax Numbers

      • (864) 255-1137
        Primary Fax

      Phone Numbers

      Customer Complaints

      66 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I was seen by Dr. B******* in 2022 and received two medical bills one for $135.41 and one for $75. The $75 one got decreased to $40 after an insurance payment went through, however I did not know this until after I paid the $75. Both of these payments were made in March of 2023 and the screenshots of payment are provided in my proof. Shortly after paying, we were informed they changed billing companies and they claimed we did not make the payment and I still owed those amounts. I tried to speak with billing at the doctors office but they were rude, refused to investigate, and said I owed it because their system said so and refused to look at my proof. I sent a strongly worded reply with my proof saying I did not owe this. Come March 2024, I receive a letter letter from collections stating that I owe this money because Dr. B******* sent this to collections. Now this is hurting my credit on a debt I already paid and OVERPAID on!!!! I only found out I overpaid when I looked at the billing paperwork that collections sent. Now that I know I am owed $35, I would like a refund and I would like this doctors office to cancel debt collection and have the mark removed my credit report. I am willing to retract by honest reviews of how I was scammed by this medical provider if I am treated with respect and this matter is resolved.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      PETER M

      2 stars

      11/20/2023

      Had pace maker installed. Made me wait over 1 hour on a strtcher. it was cold, did't offer a warm blanket. Night nurse was kurt,not kind. Day nurse was kind and helpful. Did not give any follow up instructions like what not to do etc. VERY VERY EXPENSIVE! Charged my inurance for over 95000 $ for one night stay and operation theater for less than 3/4 hr!

      Local BBB

      BBB of Upstate South Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.