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Find a Location

Allxteriors, Inc has 1 locations, listed below.

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    Business ProfileforAllxteriors, Inc

    Home Improvement

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Greenville, SC 29617-1441
    BBB File Opened:
    9/18/2004
    Years in Business:
    29
    Business Started:
    11/1/1994
    Business Started Locally:
    3/1/1997
    Business Incorporated:
    3/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Richard Herman, Owner
    Contact Information

    Principal

    • Mr. Richard Herman, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/07/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I signed a contract with Allxteriors/Richard H***** on May 11, 2021 and gave him a $12,044 deposit. I was told the work would begin in 2-3 months. After 3 months, I contacted them to see why they had not contacted me to begin work and was told they were having difficulties and running behind. After 2 more months of not hearing anything from them, I again contacted them and was told again they were having difficulties and running behind. After several more weeks of not hearing from them, I again contacted them and pressed for some kind of timeline and a few days later received an email indicating a start date of November 15, 2021. On November 14, 2021, I was contacted by Richard H***** and told they would NOT be starting the next day as I had been told, but that it would be soon. After not hearing anything from anyone at Allxteriors for another 3+ weeks, on December 7, 2021, SEVEN months after signing the contract, I decided to cancel the job and requested a refund of my deposit. After going back and forth with him for a couple of weeks, he sent a check for half of my deposit with no explanation or reason for why he only sent half. I had not agreed to that. The contract does state that cancellations will incur a penalty, which is what his claim will be to keep the remaining $6,022 he now has. My complaint is that his contract also states that “jobs will be scheduled in a timely manner” and seven months with no projected start date is not a timely manner and in my opinion is a breech of contract and should entitle me to a full refund of my deposit.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ernest E. "Jack" B

    1 star

    09/05/2023

    Allexteriors offers external home services. In the Fall 2022, set an appointment for a representative to give me a quotation on adding a porch and steps to a two story playhouse on my property. I called three times, set three appointments and no one showed up. When I called to complain, the owner Richard H***** returned my call and said "we dropped the ball" on the job and offered to provide an quote.. I told him I had already engaged a carpenter to do the job. During August of 2023, I found a advertising card on my mail box from Allexteriors. I called to schedule an appointment for a quotation on replacing a storm door.. We set a date and time to do this. The person I talked to asked me if I minded having a trans-sexual named Timber******* do the estimate. I asked if there was an alternative and was told there was not. We set the appointment for August 21. On that morning, a secretary called to tell me the appointment would not be honored. I asked why and was told it was because I asked if there was an alternative to a trans-sexual. I was absolutely taken aback since the appointment had been scheduled. The agent told me their Timber******* did not feel comfortable making the appointment. Therefore, I was discriminated against because of my "perceived" feelings about people of this persuasion which is totally untrue. The agent also advised the job was too small to consider whereupon I reminded her of the statement on the advertising affixed to my mail box reads "no job too small". This company also violated US postal regulations by putting the advertising card on my box and not on the mailbox support which is required by ****. The company appears it will honor any request for quotation if the requester solidly supports trans-sexual individuals and beliefs. Finally, the owner (Hermann) has on multiple occasions made disparaging advertising remarks on air (*****) concerning the President of the United States to wit: "unlike Joe Biden we work for a living"

    Local BBB

    BBB of Upstate South Carolina

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