Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time we sent our TCM to CBM was on 8/18. We paid a total of $1,271.92. On 8/24 CBM emailed us and said it was repaired. We received our TCM back on 8/25 but our truck and it would not start. We called CBM and told them our TCM does not work so they again had us mail it back to them. The TCM was mailed back to CBM and on 8/28. On 9/1 we received an email stating they mailed our TCM back to us repaired. We received our TCM back to us on 9/4 not working. We called CBM they gave us a list of things to try. Our mechanic tested the wiring, fuses and other tests CBM required from us. The truck still will not start the code U0101 is still coming up as the TCM being faulty. I requested a refund on 9/19. I spoke with Xavier on 9/19 and he advised he would try to repair our TCM again, give us another used TCM or offer us a refund. I told him I would talk it over with my spouse and call him the next morning between 9:30am and 10:30am. I called Xavier at 10am and told him we wanted the refund and he asked me to send him a receipt now of our mechanic that will do the new TCM repair. I immediately sent Xavier our mechanics receipt for all the time and diagnostic testing CBM requited from us and our mechanic confirmed that a new TCM is on backorder and once we receive it he will come back and install our new TCM. I received another email back from CBM saying they want the receipt now for the purchased TCM in order to receive a refund. I called CBM and spoke to Xavier and advised him that we have not purchased the TCM yet because we are on a waiting list for backorder. Xavier then told us that we can only receive a refund if we send them OUR TCM to them to keep. We refused to send CBM our TCM because it was our original TCM and they did not repair it. We also need our TCM because when the new TCM finally comes in we have to give our old TCM to Chevy for a core charge. I also have the phone call recorded of CBM saying they will refund our money.

  Customer Answer

  Date: 11/29/2023

  The customer stated this is resolved 100%.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TiPM was supposed to be repaired. I reached out for a refund and was told no that I needed to resend it to the company. Pulling it and sending it back to the company will cost me even more moeny

  Customer Answer

  Date: 07/24/2023

  Company reached out and refunded money after I informed them I filed a complaint