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Business Profile

Construction Services

Southern Industries Home Improvements Greenville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought replacement windows (10x) for my house. Paid almost 13k. The windows were installed on *** *** **23. I had concerns about the quality of the installation and also one of the screens was torn. I reached out to my sales rep for assistance. Sent numerous photos of the issues, poor caulking, torn screen, did not install wrap on the exterior window sills. Assume they thought the color was "close enough" no one would notice. Was told he was super busy but he wanted us to be happy with the product. Never heard from him again. Was finally able to get a person to come out and repair he torn screen, but that person said the installation issues had to be addressed by the project manager. The project manager, Dimitrie, has been told several times to contact me and still has yet to do so. I don't even care about the poor installation issues, as I will fix those myself. I care about the wrapping of the windows exterior. I simply want a live person to come and look at them and then provide me with a course of action to get this job completed!

    Business Response

    Date: 07/31/2023

    Dear Mrs. ******,

    I apologize for the trouble with your job. The Greenville office assures me they have been in touch and have a plan of action to resolve.  We appreciate your patience through out this process. We are looking forward to completing your job this week.  We appreciate your patience and hoping to have you as a happy customer soon!

    Sincerely,

    Southern Industries Home Improvement

    ************ ********* ****

    Customer Answer

    Date: 08/01/2023

    The company did come and look at my issues. They are supposed to be back out either end of this week or first of next to complete the work. I hope they do indeed to do what they say they will do. But I will wait and see. 

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In ******** ************ from southern industries installed a new bath, shower and fixtures for us. During this they dropped something and broke our newly placed floors in the bathroom. When the person who installed the new bath came to fix the bath tub faucet (about 2 weeks after the original installation), I asked him about the broken floor. He admitted to damaging our floors and told us Southern Industries insurance would be able to fix it. He told us to contact them and they would handle it. I emailed and called multiple times with no response. The sales person came several weeks later to have me sign paperwork saying we were satisfied. I refused to sign stating I was not satisfied. The salesperson tried to coerce me to sign the papers. Not only did they break the flooring they broke through to the sub-flooring. They have continued to ignore calls, emails, and even a review on their ****** page from us. We have tried to be gracious and patient but this is absolutely unacceptable and beyond unprofessional.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 10, 2022/11/04) */
    Dear Better Business Bureau,
    Ultimate Gutter Guard has been working alongside Mrs. ****** to try and have all her concerns addressed. We are scheduled to see her again next week.
    Thank you for your help.

    Sincerely,
    Ultimate Gutter Guard Greenville
    ***********************


    Consumer Response /* (450, 14, 2022/11/18) */
    Southern Industries has fixed all the problems including the shower curtain rod, the shelves and fixing the flooring. They were prompt and friendly and I am glad to hear the salesman who caused us (and others) several problems is no longer employed at the establishment. I am very pleased and thankful to them!

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ******* Gutter Guard installed 10 windows and screens. On July *** I notified them that one window was not caulked, kitchen screen was coming apart at the bottom, some screens are not fitting properly having gaps and spaces, and some screens are coming apart in the corners of the frames. I received no response so I called again on *** and left a message. On **** Susan called and said that a person from the company would be here that day. Nobody came or called. On **** I called again and Jason called back and left me a message. I called Jason on **** and he said that he'd get back to me. After many phone calls, Susan set a time for Jason to come on **** between 8-9 am.. Nobody came. At 11:00 am, I talked to Susan again, who said he was running late and he'd call me when he was 1 hour out. He showed up, no phone call, at 12:30 pm and caulked the window and took pictures of the other problems. He left saying I'd hear from management that day or on ***** Nobody called. I called the **** and left messages and was finally told Dmitri would call back either the **** or ***** No call back. All I want is for them to do the job they were paid to do.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/22) */
    Dear Mr.********,
    We apologize for the delays in completing your job. After the final repairs Ultimate Gutter Guard concluded that you did need new screens. Dmitri apologized for not calling on Friday the **** he was out of the office for family. Dmitri has spoken with you today August **** and had your new screens on order. As soon as the screens arrive we will be there to install the screens. We thank you for your patience. Ultimate Gutter Guard should have all concerns resolved for you at this time.
    Thank you for your business!
    Sincerely,
    Ultimate Gutter Guard Greenville
    ***********************


    Consumer Response /* (2000, 7, 2022/08/23) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Southern Industries Home Improvements Greenville is BBB Accredited.

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