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Business Profile

Concrete Contractors

Concrete Driveway Co. of Greenville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Concrete Driveway Co. of Greenville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Concrete Driveway Co. of Greenville has 12 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a quote to replace my existing concrete driveway from Concrete Driveway Company (CDC) late last year and paid a deposit of $5000. I had to delay the work until this month. Last week the crew arrived as scheduled and removed the old driveway in the process caused damage to my yard, irrigation system, the front step which is badly damaged and the interior of the house while removing the old driveway. The following day the crew poured the concrete for the new driveway in two separate pours approximately four hours apart. The forms that the crew used were a series of misaligned straight lines except for the section of edging that they took from my flowerbed, so the edge of the driveway looks aesthetically awful. Because the pours were four hours apart, I have a "cold joint: which has already cracked and the driveway has two separate gradients. Not only is the driveway aesthetically awful but it lacks structural integrity. I reported all of the issues with the removal of the driveway and damaged caused and the reply was "its covered by the contract" and "sorry" as it relates to the damage to the step and interior of the house. I have repeatedly asked the person that was coordinating the project to come to my house to see the mess and for us to work out how to resolve this, but they keep avoiding my request. They did ask me for an additional $9000 which is approximately $4000 above their quote because the project took longer than they expected and used more materials. I have advised that I am not going to talk about money until we meet and reach an agreement. I sent them a letter via email as they refused to give me their mailing address outlining my complaints and suggesting that they either refund my deposit or we reach an agreement on how they can provide what I was expecting, which is a structurally sound aesthetically acceptable driveway, but they have not yet responded.

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract for new driveway install with warranty. 30 days after install driveway cracked fully and cant get anyone to call me back on submitted online service request. This has be going on for the past 60 days, I payed them $21,000.00 for the service.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted to have a garage foundation done according to city approved architectural drawings. The drawings call for a 6” wide 8” high knee wall. The contractor stopped at the stage before that and has not been back and does not answer texts or emails. I paid the contractor in full. Also the contract says that they will clean up the site after the job and they did not do that. They are doing business as ********** Concrete Driveway Co.

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After completing the job they left a big mess. I sent multiple texts, emails and phone calls.i was promised someone would be out, they never came. I had to pay someone else to clean up the mess. The driveway is now cracked. I have left phone, email and texts with no response, they have completely ghosted me.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a $32,603.00 driveway installed. This price was suppose to include clean up. The property still has not been cleaned from debris left by concrete driveway co. **** **** **** ***** ** *****

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a driveway poured in 2020 and it was a horrible mess. It was a tripping hazard and left in a mess. Concrete spilled over everywhere. In 2022, they came to repair the damage and were to make my driveway without a hump at the street. Mr Reid promised he would take out the hump. The hump was put back but I didn’t notice until they had left. Now the hump is breaking off in the center if my driveway The break is 27 inches wide and 5 inches deep. I have filed a claim and called and emailed numerous times but I haven’t received a response from the claims department. This has been going on now for several months. Please help me.

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/2024 hired to pour a slab for a two car garage, front parking pad, sidewalk. The front pad apron is 2 inches thick and poured on top of existing asphalt which has cracked everywhere, 2ft section has completely broken off. I paid for demo and removal of said asphalt as well as 4-5in thick concrete - see contract. sidewalk was poured 1ft wider than agreed in contract ruining 2 front garden beds. Concrete was splattered on my front door ruining paint, shutters, brick of the house and mailbox. The back pad was poured without permits, footers, rebar or control joints and did not pass, in order to build on it without it having been permitted&inspected, required an engineered letter and pad to be scanned. I finally got company to agree yo do this. After scanning, pad did NOT pass. after several more weeks JR came up with a plan to have the pad poured again but insisted that I pay an additional $15,000 dollars or he would only offer me a $3000 refund. I then had to get Marks contact, he agreed that they would take care of it as it was their error. The existing pad was repoured and did pass inspection. Neither pad would have allowed a car to drive into it I was told by James and JR several times that they would pour a ramp and repair the right side where the slab was poured below the grade of the existing asphalt and NOT connected to pad - asphalt destroyed-where a door exists thus not allowing you to use it or enter the garage. None of these issues have been remedied. I have called multiple numbers many times and left messages and have never heard back. 8 feet out into the existing asphalt directly in front of the slab was completely destroyed. So far not one person has even managed to apologize or address these issues. I have attempted to contact the company over 50x via email&phone. No one will speak with me. I was told to file a warranty claim with my issues and a secondary claim for the broken section in the front, both denied without any explanation or discussion.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of July 2024 - First week of August.

      The patio was +$8,000

      The control joints are not parallel to each other, they are not lined up correctly with the rest of the patio. If you measure from the from top left corner (farthest from my house) to the control joint in the center. You should get the same measurement from the corner in the bottom left. But you don't.

      I just moved into a brand new home I was in no rush. They did it poorly and incorrectly. They used a hand trough to make the control joints and they made them by hand . The stamp was applied at the same time as the joints.

      The joints should have been made later, with a saw...

      Then there is the fire pit issue. The salesmen told me that to add it after the fact would be thousands of dollars but it would only cost me hundreds. So I agreed. The contractor forgot to install the fire pit. No resolution was offered.

      Concrete driveway Co sent the same contractor to patch some dangerously sharp edges. He then said she was seeing it wrong because of the optical illusion. Which if that was the case, we should have talked about before hand but the measurements disprove that.

      Then JR (Project Manager) said that he would not come down to see it himself, but would have a second opinion - we never heard from them again. I filed a dispute with the credit company immediately.

      The salesman also said they would get rid of the pile of dirt, and destroyed concrete from previously existing stoop, and they did not do that either.

    • Initial Complaint

      Date:09/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per agreed contract, I was to pay %50 of deposit; however, when the invoice came, and payment was to be made, the company didn't offer an option to pay %50, but not knowing that such option was not available, I submitted the payment, and the entire payment was taken. I contacted the company and request a refund of %50 within 24 hours. A promise that the refund will be made via a check because the system already accepted the full payment. A month later, I followed up, but no response via email. Subsequent follow ups via email resulted in another promise for 50% refund, but by that time, I requested full refund due to lack of trust in the company. Since then, the office manager went silent, so I reached out to the sale rep, and he informed me that he does not know why the office didn't respond and that there was nothing he can do from his end! Mail sent to the street address in SC was returned to sender. I called the number on their website, and another sale rep returned my call and provided the same address even though I knew it was not valid. No job completed, and I would not want them to do any work at this point. Additional sale rep also called me to try to progress the job. It appears that this company has and continues to scam people. Please do something to stop them from scamming people.

    • Initial Complaint

      Date:09/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024 we went into contract with Concrete Driveway Co. to demo our deck and lay a concrete patio for $7500. They required 50% deposit up front so we paid them $3750. The day the job was to start 7/24 the workers that came to our house said they do not demo decks. We called the sales guy we dealt with and he didn’t even try to explain it, apologize, make it right, nothing…he just said they’ll give us a refund. After assuming we’d see a refund soon…two weeks went by and nothing so we started contacting the company and couldn’t get anyone. Days later we get an email that said we would get the refund by 8/24. That date came and still no refund. Started contacting the company again and could not get anyone or a response for days. Finally the sales guy responded by text with the regional manager’s contact info so I emailed him and he responded stating that we will get our refund as soon as possible. Here we are mid September eight weeks since they said they would refund our money. Does “as soon as possible” mean the refund is on its way or it’s going to be another 2 months?…we have no idea. We contact the company daily and they will not answer our calls or respond to messages left.

    Concrete Driveway Co. of Greenville is NOT a BBB Accredited Business.

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