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Business Profile

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Pinnacle Credit Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have resolved this case years ago a now there is another agency trying to request money. I do not know what Pinnacle is doing but please do not have people contact me when this issue has been resolved years ago. So please correct your records and etc.

    Business Response

    Date: 02/02/2023

    January 19, 2023

    Cindy R*****
    Better Business Bureau of Upstate South Carolina
    408 N. Church St. Suite C
    Greenville, SC 29601-2164

    RE: **** *****; Case/File No. ********
    Account Number: ***************
    Original Creditor: ******* ********
    Current Owner: Pinnacle Credit Services, LLC
    Reference Number: *********

    Dear Ms. R*****:

    This letter is in response to the Better Business Bureau (“BBB”) inquiry received January 11, 2023
    regarding the referenced account (the “Account”). Pinnacle Credit Services, LLC (“the Current Owner”)
    currently owns the Account, having acquired it on June 30, 2010. Resurgent Capital Services L.P.
    (“Resurgent”) is the servicer of the Account.

    At Resurgent, we take our customer service and consumer protection obligations very seriously
    and have dedicated significant resources to our compliance-related functions. I have personally reviewed
    **** *****’s inquiry and believe the following information will address their concerns.

    The Account originated on August 23, 2005 with ******* ********. The Account charged off on
    January 23, 2008 with a balance of $882.25. No payments have been received on the Account since it was
    acquired by the Current Owner. The current Account balance is $882.25.

    With its purchase of the Account, the Current Owner acquired all ownership rights, including the
    rights to collect on the Account and to report to the credit bureaus, if eligible. However, the Current Owner
    is not reporting the Account to the credit bureaus and will not report it in the future.

    If **** ***** has any correspondence to/from the previous creditors or any additional
    documentation concerning their dispute, we ask that they please forward it to:

    Compliance Department or Fax: ************
    MS 250 Attn: Compliance
    **** *** *****
    *********** ** *****

    I hope my response has addressed all of **** *****’s concerns. If there are any further questions,
    comments, or concerns, they may contact Customer Service at ***************

    Respectfully,




    Leo
    Compliance Department
    Resurgent Capital Services L.P.

Pinnacle Credit Services, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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