Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a past due obligation (personal loan) for several years. Alliance Group & Associates is the debt collection agency to which automatic payments have been made and continue to be made on a monthly basis. However, I've not been able to contact them to confirm my balance? None of the contact numbers I've been given are accurate. The debt should be almost paid in full. To make matters worse, I received a collection notice from another debt collection agency(***** ********) for the same account, but it doesn't reflect any of my payments since 2021.

  Business Response

  Date: 07/29/2025

  We have connected with the right party and resolved the issue, the consumer has agreed to dismiss the complaint. Thank you

  -Management

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't heard from this company since Dec I got ill and couldn't make a payment. Instead of saying okay I'll add on another month for you to pay Matt c. Took it upon himself without my consent and took out 50.00 in January instead of 25.00 which was what my payment plan says. If he has discussed with me I might have agreed to this. Forward to Feb 1 I emailed him making sure they only take 25.00 not a word . A bit later emailed again ...nothing today emailed again nothing so I decided to call the number including the numbers here on BBB are out of service .the number on the plan they sent me out of service as well so I looked up their address to see if I could get a number to call and there's no website and not only that. But it says they are permanently closed 4 numbers I've tried and not one of the numbers are in service. Now I'm in a panic and call my bank and she advised me to not tell them no more payments until I can be sure they are the ones receiving them and they are really being paid towards my debt. I don't despite the debt but when I'm seeing all numbers not in service and the company permanently closed what else am I suppose to think? Also no reply by email. I wouldn't be opposed to restarting the plan at the same amount next month but I would like to know my money's really going towards an existing account like I said from all accounts the company seems now defunct? What would any one else do in this case? I think they'd shut down payments until someone can help. I have a lawyer they have been sent all information. Alliance if you moved please let me know so I can restart my payment plan but I will not be able to pay more than what the current plan is. I will also not talk with Matt c anymore as he didn't have my consent to take more money out something else could have been worked out or he could have asked. I emailed him but his email doesn't even reflect he is with you anymore and the phone number he provided under his name is out of service.

  Business Response

  Date: 03/25/2025

  We apologize for the inconvenience regarding to this matter and ask that *** ********* to please contact *************************** for assistance with her with her account.  Thank you.

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rep that called me from agency was rude, condescending, and unprofessional.
  i advised her my last name is not ramos, and she stated she didnt believe me, and that it must have been at one point. was combative when i said i was disputing. refused to take my dispute seriously. will not provide acct details, and was demanding payment. i want the company to close my acct and furnish proof that it was done or im going to nys atty gen office.

  Customer Answer

  Date: 07/03/2024

  number they called from was *** *** ****

  Business Response

  Date: 07/18/2024

  We have reviewed this account and deemed it noncollectable. We have ceased all collection activity and returned to our client. We do not wish to speak to the debtor again. Thank you. 

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a vile call. The most unprofessional call i have ever received. I attempted to ask the gentleman ONE question about my account and he proceeded to go OFF. Threatened my livelihood and threatened to have me taken to court over radiology bills. I have never in my life been without health insurance for me or my kids and this was my first time ever hearing of any bills. but the way this man spoke to me was out of control. I received the call on 4/09/2024 at 10:54 am from number 863-887-7718. I would like this call to be reviewed and for the company to reach out. I have tried to return his call after he hung up in my face 10 times. he must have blocked my number because now it wont even let me wait on hold. I will not stop pursuing this until it is handled. You guys threatened me with a lawsuit so I'm thinking maybe that's what i should do is sue this company for their shady business practices.

  Business Response

  Date: 04/15/2024

  We have performed a thorough review of all claims made against Alliance Group and Associates and have deemed all claims to be false from *** ****** *******  She has once again chose to avoid her responsibility with the 7 accounts totaling $3363.00 placed with our office after 6 previous collection agencies have attempted to collect the debt.  She has promised to set up payments repeatably and to date has not done so.  Our office handled all correspondence with ********* ****** by the laws and regulation in place and does not warrant her claims to be true.  We have closed her accounts in our office and will let the collection process be determined by our client.  This is a tactic made by habitual debtors to prolong the process of recovery.  We have deemed the accounts noncollectable at this time and ask her to please contact our office for resolution.

  Thank you

  Compliance Management

   

  Customer Answer

  Date: 04/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called every number I have for them and it is either a busy signal or the number has been disconnected. I have auto pay for my bills and I need to know how much is left owed and I can't get a hold of anyone. They keep taking money out of my account every month.

  Business Response

  Date: 09/20/2023

  We have attempted to contact Ms. ******** several times and have had no luck in reaching her or getting a return call. Easiest thing for her to do is reach out the the number on file with the BBB.   We advise her to contact us ASAP. 

  Thank you,

  Management

   

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, July 5th, 2023 I was contacted by Alliance Group for a debt collection issue. The person on the line, I believe the name was **** *****, advised me it was in the amount of $52.71 from ***** ******** ********. I asked where is *** ******** as I am not familiar. The gentlemen advised he didn't know it was wherever I went in 2016. I explained to him I don't go to a hospital named *** ********. He then mentioned my actual primary physician's name and I attempted to explain to him I would not have seen my dr in a hospital (as I never have had to) he then became annoyed and told me he wasn't going to debate a debt that is 7 years old with me that i haven't paid. He then told me he will list it as disputed and put it back on my credit and again he wasn't going to argue it with me. I advised him that I am sorry he is so offended, but I am not familiar with a *** ******** Hospital. He then told me bye and call was over. I'm sure his job is not fun, he probably deals with calls that are not pleasant, but I'm trying to find out what this debt is or find out if it is a mistake. I was not hospitalized during 2016 which makes it even more questionable. Thank you.

  Business Response

  Date: 07/17/2023

  ***** can contact our office again for further explanation of the unpaid bill.  We do not feel like the BBB was an appropriate avenue for her very delinquent invoice and would be fine taking the next steps to resolve. 

   

  -Management

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe they have illegitimately obtained my information and they are harassing me with texts and phone calls

  Business Response

  Date: 04/17/2023

  Ms. ******* ******* can contact our office either by returning our phone calls or text or the number provided by the BBB.  We are a collection agency that legitimately has the right to communicate on behalf of the client placing the accounts with our office. We will be happy to resolve this with Ms. ******* and see no need to respond further through the BBB. Thank you. 

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  The fair debt collection law states you cannot keep calling me after I told you I am not allowed to receive these calls while at work. Stop calling me. Stop calling me during my working hours 
  
  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 04/17/2023

  Ms. ******* ********,

  Your only response was "  Reply (561) ******** ******* ******** Nah, she lost her thumbs in a terrible************ accident and can't text anymore. Do not contact this number again. 4/13/2023 2:31 PM"  All though this certainly shows the character of your false claim against us, it hardly states that we should not contact you at work. We have returned our findings to our client and closed your account with our office.  We wish no further contact to resolve your matter with our office. Thank you.

   

  Management

  Customer Answer

  Date: 04/17/2023

  
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the 'business' in reference to complaint ID ********, and find that this resolution is satisfactory to me, despite their rotten attitude every time I've had the displeasure to speak with them. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 12/30/2022 a man from this fake number ( ************) quickly mentioned his name and went on to tell me about my home loan and how I qualify for a debt consolidation. I kindly, my first mistake, explained I understood he has a job and I appreciate his call but would appreciate it more if he could kindly remove me from his calling list...
  He said, "oh ok..", " I doubt it"
  And hung up.
  It seems small but someone like those should not call people and based on the mountain of horrible reviews on both social sites and online I would highly recommend for people to steer clear of these people. Don't let one "kind" interaction mislead you to believe this is a good or well structured operation with your business or best interest at heart. It's sad because I actually am looking for debt consolidation assistance in some areas of our lives on our farm and I'm sure others are too but I will be working on other methods and steer clear of theses people and any one they may do business with.

  Business Response

  Date: 01/03/2023

  This is not our company, we do not have any persons by this name in our system.  Please remove us from this complaint. 

  Thank you,

  Eric

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company repeatedly called my work phone asking for a man, I’ve told them countless times they have the wrong person. The most recent time the man got an attitude with me and told me that they had the right person but 1) I don’t know the man they are asking for. 2) It is my work number. I have to answer the calls for my company.

  Customer Answer

  Date: 12/16/2022

  I want these people to stop calling me looking for someone I’m not. I have told them multiple times I am not ***** ******. The number on file is not his it is mine. In fact it is my work number so I have to answer it. They are wasting my time and their time. Even cussing me out after I have told them I am not ***** ******. I need them to take me off the call list for the account immediately. Please and thank you. 

  Business Response

  Date: 01/09/2023

  After reviewing all calls associated with Mr. ******** number, we found no cussing by our staff, we have however removed the number from the file in house and will not contact Mr. ****** again. We apologize for the wrong number associated with the account. Thanks

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Group calls me repeatedly. I don't have any debt payments associated with this company or any other company. I can't find a real number to call Alliance Group to request they stop harassing me.
  
  They use spoofed numbers to call me.
  
  The phone number listed below could be anyone. Recorded greeting does not sound legitimate or professional

  Customer Answer

  Date: 11/17/2022

  I don't have any documentation other than the spoofed phone numbers they repeatedly call me with

   

  ************

  ************

  ************

  ************

  ************

  Business Response

  Date: 11/28/2022

  Cindy-

  We have only called you one time 09-14-2022 regarding your closed account with our office.  Please contact our office with the number provided by the BBB and we will be happy to assist you in resolving your debt. Otherwise the collection process has now been returned to the original owner of the debt. We will no longer need to contact you. Best of luck. 

   

  Management